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“Didn't want to Leave” 5 of 5 bubbles
Review of Manila Marriott Hotel

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Manila Marriott Hotel
Ranked #2 of 31 Hotels in Pasay
Certificate of Excellence
Baltimore, Maryland
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Didn't want to Leave”
5 of 5 bubbles Reviewed August 3, 2014

I spent one night at this hotel. It's an ideal hotel when you're simply using Manilla as a means to travel in other parts of the Philippines. The Marriott offers a free shuttle to and from the airport which is great. My room was perfect and the hotel in general is an extremely pleasant place to spend a night. It's attached to a mall which is nice if you want to avoid spending too much on hotel food. Overall, I would highly recommend this hotel and will use it again if I find myself in Manilla.

Stayed July 2014, traveled with family
Helpful?
Thank 7thnovember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, August 3, 2014
Dear Mr. 7thnovember,

Thank you for taking the time to share your comments about the hotel on TripAdvisor. I am glad to hear that you didn't feel like leaving the hotel after experiencing the room and the services that were provided by our brilliant hosts! We do strive to deliver the best kind of product and services that Marriott is really known for and am certainly pleased to hear that you found your overall stay satisfying.

Looking forward to another fun visit from you in the very near future.

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (394)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
Manila, Philippines
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed August 2, 2014

Great location! Nice lobby! Good rooms! Clean comfort rooms! Great tasting food! Friendly staff! A very classy hotel! Every detail has a touch of class in it. Could have stayed longer, will definitely be back.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Almlkns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, August 3, 2014
Dear Mr. Almlkns,

Thank you for taking the time to upload your comment on TripAdvisor. I am truly pleased to hear that you found the products and the quality of service that we provide to our guests classy. I will share your comments with the rest of the team as they will be very pleased to hear about these as well.

Looking forward to having you back to the hotel soon!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

I stayed at this hotel because of my loyalty to Marriott. Overall, I'm glad that I did. It is a really nice hotel with a great health club, pool, etc. The food at the hotel is very expensive. You can get a good meal at the restaurants in the attached mall at a much better price. The rooms were lovely and the service was very good. My meetings were in the city and a cab ride there was quick, easy and cheap. I'll go back when I have business in Manila.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank DR42600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, August 3, 2014
Dear Mr. DR42600,

Thank you for taking the time to upload your comment on TripAdvisor. I am very pleased to hear that you found the room, pool and health club facilities really nice. In addition, I would like to thank you for your loyalty to the Marriott brand. We truly appreciate it. Rest assured that we will continue to ensure that we will deliver the products and services that you truly deserve.

Looking forward to another fruitful visit from you sometime soon!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 30, 2014

There is so much that I could say about the wonderful stay that I had at this hotel. This was my home away from home for 3 weeks and the entire atmosphere of the hotel and the staff made me feel comfortable and welcomed. The hotel is connected to Resorts World so you have easy access to high end shopping, the casino, many tasty restaurants, a spa, and a movie theater that stays open really late on the weekends. The room accommodations are nice and there was plenty of closet space for all my clothes. The housekeeping staff was always on top of everything and anything that I needed was done right away. Weng was one of the housekeepers who serviced my room and she was always so pleasant and willing to take care of everything for me. I went to breakfast in the cafe every morning and the staff there (especially Richard and April) always took such good care of us and cared enough to learn our names and ask about our day. Joy in Guest Relations would regularly stop by the room to make sure I was enjoying my stay. We used the car service daily to get back and forth to work and all of the drivers we came in contact with were so nice and pleasant. My favorite driver Ferdie, even followed us around the mall to make sure that we were safe and protected since we were tourists. That is definitely not in his job description, but he went above and beyond for us. Overall, my experience here was AMAZING and if I ever get the opportunity to come back, I'm definitely staying at the Marriott.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TCWoolridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 31, 2014
Dear Ms. TCWoolridge,

Thank you for the very nice comment that you have uploaded on TripAdvisor. I am very pleased to hear that your overall hotel stay and experience were amazing and truly 5-star. I will share your comments with the rest of the team especially, Richard, April, Joy and Ferdie who you have mentioned on your comment. We are truly proud of what our brilliant hosts do everyday to our guests!

Looking forward to having you again soon in the hotel!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 30, 2014

My family and I love to stay at the Manila Marriott. I have stayed here several times this year, most recently on July 4th. Although the rooms are a little high priced for Manila, they are comparable to other 5 star hotels and include all the amenities. The executive lounge is one of the best. The in-room bathtub and shower facilities are exceptional. The swimming pool and included steam room and hot pool are a perfect place to relax. Public transportation (Taxi/Jeep) is readily available but the real beauty is the valet parking. They also have a shuttle service running hourly to the airport. The service is outstanding at all levels and locations in this hotel. The breakfast buffet is very good, but the dinner buffet on the weekends is even better. Connected to the hotel is the Newport Resorts World. Shopping, restaurants, cinema, theater and the casino are readily available. Live entertainment can be found in the lobby lounge most evenings. Highly recommend this property.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank DAMCH47D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 31, 2014
Dear Mr. CAITRVLR,

Thank you so much for taking the time to upload a comment on TripAdvisor. I am very happy to hear that you found the amenities, rooms, restaurant offerings, complimentary shutte we provide to the airport highly commendable. We are also pleased to hear that you have enjoyed the comfort of gaining access to the mall that is connected to the hotel and the overall service that all our brilliant hosts showcase in their interaction with you. I will definitely share your comments with the rest of the members of the team as I am sure they will be very happy to hear these as well.

Looking forward to another memorable visit from you soon!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 29, 2014 via mobile

I enjoyed my stay here with my husband last July 10-25. I spent my time working out at the health club and swimming in the pool while my husband was working. The place is really decent.
I did enjoy the food too. They had the All Good All American event. The chef is great and the staff too.
However, they need to tighten their security with regards to women approaching (alone) foreigners in the great room. My hubby had a first hand experience while waiting for me.
Lastly, the aircon in room 506 is really not working well the second time we arrived from Boracay. A staff went to our room to fix it but still kinda hot. Anyway, our 2 week stay in room 501 was fine. Air conditioner works well. :)

Stayed July 2014
Helpful?
Thank MabelleH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwinton, General Manager at Manila Marriott Hotel, responded to this review, July 31, 2014
Dear Valued Guest,

Thank you for taking the time to write a positive review of our property and I am glad to hear you enjoyed your visit overall. I am naturally concerned about the perception of our security procedure that you noted as we take this very seriously. We have no tolerance for any lapses in any of these standards where the safety, security or comfort of our guests is concerned. Rest assured we will review this particular incident closely with our team moving forward.

If you would like any further follow up I can be reached at bruce.winton@marriott.com.

Thank you again and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 26, 2014

The room, facilities and service was great. There were some issues, but they were resolved (the handling of problems really will tell you the quality of service.) I was there in 2012, and since then Marriott changed them from a Cat 5 to Cat 7 (so I could not use my Cat 5 cert), but I can't fault the hotel for that, since they are that good.

The breakfast buffet in the restaurant was great, much better than in the executive lounge.

The only complaint, minor, is that they could label the light switches better. I stayed there last week, and will be returning this week.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank WilliamSil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Liza V, Manager at Manila Marriott Hotel, responded to this review, July 27, 2014
Dear Mr. Williamsil,

Thank you very much for taking the time to upload yur comment on TripAdvisor. I am very pleased to hear that you found the products and services that we provide to your satisfacton. While I was concerned about the small issue that you mentioned, I am happy to hear that it was resolved already.

Looking forward to another visit from you in the very near future!

Yours truly,

Anna Liza A. Vergara
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manila Marriott Hotel

Property: Manila Marriott Hotel
Address: No. 2 Resorts Drive, Pasay, Luzon 1309, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Pasay
#2 Luxury Hotel in Pasay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Manila Marriott Hotel 5*
Number of rooms: 342
Official Description (provided by the hotel):
Marriott Hotel Manila stands as a centerpiece of the dynamic and exciting mixed-use development of Resorts World Manila, located across Ninoy Aquino International Airport Terminal 3. A destination in itself, this 5-star property is poised to become the Philippines' most unique and comprehensive destination for Meetings, Incentives, Conferences and Exhibitions. The main ballroom boasts of 3,000 sqm of pillar-less venue that can easily accommodate 4,000 guests for cocktails and 2,500 for banquet set-up. This massive venue can be subdivided into four sections and features state of the art technology, including the only ballroom that uses SkyFold Technology - vertical folding partitions that comes from the ceiling, and 176 Programmable Pillow Ceiling Lights that changes to 360 colors and can adjust the ceiling height from 12 meters to 10 meters. The hotel offers 570 guestrooms and suites. Hotel facilities include exceptional restaurants, Quan Spa, Health Club and an outdoor pool. ... more   less 
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Also Known As:
Manila Marriott Hotel Pasay, Metro Manila, Philippines

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