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“Nice Business Stay”
Review of Edsa Shangri-La

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Edsa Shangri-La
Ranked #1 of 7 Hotels in Mandaluyong
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Nice Business Stay”
Reviewed June 23, 2014

Stayed at this hotel for business as it is in the centre of the city , Nice Hotel but approach is not very good and it takes 45-60 min to reach hotel from the office(12KM).Service was fantastic. Location perfect. Within the business center. Adjacent to a highly rated shopping mall and another huge mall. So many restaurants to choose from within the Hotel and the malls. Room was a good regular sized, and was newly renovated. Have good swimming pool and Health Spa, will stay in the next visit also

Room Tip: Very limited VEG food for Indians
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, July 8, 2014
Dear Sandeep57,

Thank you for sharing the challenge you experienced during your transfers to Edsa Shangri-La, Manila. Should you wish to discuss it further, please do not hesitate to reach me through patrick.schaub@shangri-la.com.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (337)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2014

Service was fantastic. Location perfect. Within the business center. Adjacent to a highly rated shopping mall and another huge mall. So many restaurants to choose from within the Hotel and the malls. Room was a good regular sized, and was newly renovated. Will be back next month. Horizon Floor room is a bargain considering the complimentary cocktails with snacks from 6am to 8pm.

Room Tip: Book direct online with the Hotel website. They guarantee lowest room rate. Choose the Horizon Club...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommaglutac54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, July 8, 2014
Dear Tommaglutac54,

We are delighted to read your experiences during your stay with us at Edsa Shangri-La, Manila. On your next visit, may we invite you to spend time at our newly-refurbished Lobby Lounge and experience its grandeur and quaint elegance akin to Shangri-La?

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 21, 2014 via mobile

The hotel is newly renovated. It has modern design and improved amenities since it's renovation. Staff was very friendly and accomodating. Filipino warmth at it's best. We requested for a screw driver from the engineering department thinkin that it was an unsual request for a guest. But surprisingly, they provided us what we needed quickly. Breakfast at Heat was splendid. Several options in diverse cuisines. (Let's say quality and quantity) The location of the hotel is accessible just right at the center of popular shopping centers in the area. It certainly lives up to it's name among one of the popular hotel names in the world.

Stayed January 2014
Helpful?
Thank travelbuddyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 22, 2014
Dear travelbuddyy,

We are delighted to hear of your experience during your stay with us at Edsa Shangri-La, Manila. Our Engineering Department was more than happy to have been able to be of any assistance as well. We look forward on your next visit.

Sincerely,

Patrick Schaub
General Manager
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Odawara, Japan
Level Contributor
163 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed June 19, 2014

Stayed at this hotel for business because it was near where we needed to be for a meeting.

Hotel web site says "45 minutes from the airport" but it actually took over 2 hours by the hotel's car transfer service - not including the 15 minutes or so we spent out in the heat and chaos outside Manila airport, attempting to locate where to actually meet the hotel car we had booked. No directions or contact number provided by the hotel, and definitely not the typical "holding up a sign with your name on it" kind of greeting we expected. This may be an issue of the airport's design, with no easy pick up area, but the hotel definitely could give better instructions and/or contact info to compensate for this.

Dinner at Paparazzi restaurant within the hotel was excellent.

We had one meal by the pool - burger, fries, cocktails - which was reasonably good and drinks were well-priced.

Didn't have time to explore the surrounds, but it seems like there are some modern shops quite close by.

Room was not particularly memorable but basically in a good way - everything worked as expected and this seems like a good business hotel. Breakfast looked nice although we barely got to eat anything as we were rushing (our fault).

Long side story here: I had an inconvenient experience trying to post a postcard to my family - front desk could not bill the postage to my room, regardless of price, and they directed me to a different counter. That other counter would only take Pesos, and I had none, so they directed me to somewhere else. There I tried to change just over the right amount of money, but they wouldn't take coins to exchange. Finally agreed to change a Singapore $2 note for the ~40 cents of postage, for which I had to go back to the 2nd counter, wait a while to be served, etc etc... All in all, way too much effort and it would certainly have been a far better service experience for me to have just had a "yes, we'd be happy to post that for you" to my first enquiry, billed to the room, almost regardless of what the markup was on the stamp itself. As an endnote to this postcard saga, it took just on one month to arrive in Japan, postmarked about 1 week beforehand - so seems like it could have been "lost" in the hotel for up to 3 weeks before being posted, but who knows, maybe that is just an oddity of the Phillipines postal system.

I'm rather hoping not to have to fight through 5 hours round trip of traffic again for a 1 hour meeting in Manila - but if I do need to go to this general area in future, I would have no hesitation to stay at this hotel again, if only for the Italian dinner and knowing the room ought to "just work".

And who knows, just maybe the hotel can update the claim to be "45 minutes" from the airport, which from what I gather is probably almost never true; and even let me send a postcard home simply at the front desk like I can do just about anywhere else I have ever tried.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MisterPugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 22, 2014
Dear MisterPugz,

Thank you for sharing the challenges that you have experienced during your stay with us at Edsa Shangri-La, Manila. Please be assured that we have communicated your feedback with our Front Office and Concierge departments to investigate and take action on, specially the car transfers that you have mentioned. Should you wish to discuss the matter in detail, please feel free to reach me through (63 2) 633 8888 or email patrick.schaub@shangri-la.com

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
1 review
Reviewed June 19, 2014

We have stayed a couple of times in this hotel and we always have an excellent experience in every stay, but our last stay even more excellent. the newly renovated room and lobby and the always smiling and accommodating staff. It was the best way to celebrate father's day .

Room Tip: the best way to relax with thevery comfy pillow and the big screen tv w/ blasting sounds.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank rocky_tctvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 22, 2014
Dear rocky_tctvi,

We are delighted to have read your experiences during your stay with us at Edsa Shangri-La, Manila. May we invite you to experience our newly renovated swimming pool complete with aqua play facility and also the newly-refurbished Lobby Lounge on your next visit.

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metro Manila, Philippines
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed June 17, 2014

Edsa Shangrila lived up to the name for the Shangri-la group of hotels. It is situated in the busy streets of Ortigas but it never was an issue for you to relax.

Check in: Fast and organized. Valet was waiting for guests so they can park your cars should you bring any. Parking was free for checked in guests

Room: Standard room was not really big, but just enough. Nice view of the city. Comfy sheets and pillows. All toiletries were provided. Just one comment though, there was no tub in the bathroom, but shower works perfectly fine.

Room Service: Fast and great food. We ordered dinner and breakfast in our room and it was delivered on time. Big serving for their breakfast menu. We ordered only 1 Filipino breakfast it was sufficient for 2 people already.

Pool: Pool was nice but can be seen from the hallway going to a conference room. That was the only thing I didn't like. Felt like there was no privacy specially when there are conferences held in the hotel which was the case when we visited.

Check Out: Fast and Easy.

Overall: Experience was great. I am definitely going back for another staycation.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WanderingBei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 22, 2014
Dear aeb03,

Thank you for sharing your thoughts on your recent stay with us at Edsa Shangri-La, Manila. We are delighted to share that guest rooms and suites equipped with bath tubs are available upon request, and encourage you to try them on your next visit. We look forward to seeing you then!

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 14, 2014

Was in Manila last week for a quick business trip and had another great experience with the Edsa Shangri-La - you could not ask for anything more! The newly renovated rooms are extremely comfortable, with the new lighter color palette a huge improvement over the older rooms. Service is impeccable (as it has always been); food is great - location can't be beat (easy access to the Shangri-La mall next door, which offers upscale shopping, ATMs, and a wide variety of food options). Everything from the lobby, to the pool area, to the onsite gym is comfortable and well laid out. Security is extremely tight, but not over-bearing. Bottom-line, only place to stay while in Manila.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Juneyt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, June 22, 2014
Dear june4plus4,

We are both appreciative and humbled by your feedback on your recent stay with us at Edsa Shangri-La, Manila. We look forward on welcoming you back to Manila again and to provide the brand of Shangri-La hospitality that you have come to expect.

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edsa Shangri-La

Property: Edsa Shangri-La
Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Location: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mandaluyong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Official Description (provided by the hotel):
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri La Mandaluyong

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