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“Great property”
Review of Edsa Shangri-La

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Edsa Shangri-La
Ranked #1 of 7 Hotels in Mandaluyong
Certificate of Excellence
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great property”
Reviewed September 3, 2013

This property holds well to the Shangri-La standards. I have stayed there over 70 times in the last 7 years. The pool area is fantastic - except on most weekends where lots of families come to play. Wi-fi everywhere and free. The gym is very well equipped but is starting to age. The people are wonderful and helpful. And if you are able to take advantage of the Horizon Lounge, the staff there is excellent! The Makati Shangri-La is nicer over-all but for me the location works better and I am 100% satisfied with Edsa Shangri-La

Room Tip: Garden Wing is much quieter now as some of the Tower Wing floors are under renovation.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank whirlwind1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear Whirlwind1001,

Thank you for your kind words in recounting your stay at Edsa Shangi-La, Manila.

It was truly heart-warming to read your comments and how we’ve been fortunate enough to have hosted your stays in Manila in the last seven years. We are deeply committed to providing guests with truly unique and delightful experiences every time they come to visit and are humbled with stories such as yours.

We look forward to welcoming you once again on your next visit and feel free to reach me through (63 2) 633 8888 or email esl@shangri-la.com.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
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  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 3, 2013

The room is fairly standard 5-star fair, though with a couch instead of a plush chair. One downside is the shower/bath combo.

If you're interested in gyms, it has the best of 7 or so 5-star hotels I've used in the last year and a half. Big, lots of equipment, personal trainer, studio.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sikewri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear Sikewri,

Thank you for sharing your experiences from your stay at Edsa Shangri-La, Manila.

We are glad that you were able to find time to try our Health Club fitness center. Please be assured that we will share this encouraging feedback that you shared with our Health Club personal trainers and staff to help continue to inspire them.

On behalf of Edsa Shangri-La, Manila, we look forward to your next stay at the hotel so we may be able to once again give you a very warm welcome.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marikina City, Rizal, Philippines
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 3, 2013

EDSA Shangrila is at the heart of Manila. You can access almost the entire Metro Manila with the Light Railway Transit just adjacent to the hotel. Hotel staff is courteous, friendly and helpful. The pool is clean and poolside drinks are readily available. You can choose between the two giant malls beside the hotel. Plenty of high end restaurants nearby.

  • Stayed October 2012, traveled with family
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Helpful?
1 Thank docRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear RonChie,

Thank you for sharing your experience during your stay at Edsa Shangri-La, Manila.

We are humbled by your kind and inspiring words and are committed to providing guests with distinct and heartfelt Shangri-La hospitality at all times.

We hope to welcome you back on your next stay and look forward to reading more great stories of your experiences and city-adventures.

Sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

First impression when entering the hotel was this hotel is having big renovation. I sent an email to the reservation dept prior before my arrival requesting a room with a good view and far from noise and late checkout. Late checkout was not granted. When I entering my room, I was a bit shocked to see that the room is so old without a flat TV, not so Shangri-La's standard! And the room window was so dirty!
Breakfast was OK. Wide range of choice with good quality.
Next morning the renovation is starting from 9 am and it's so disturbing and noisy!
The swimming pool also closed for renovation

  • Stayed September 2013, traveled solo
    • Value
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank ariasarlito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear Ariasarlito,

We would like to thank you for sharing your experiences at Edsa Shangri-La, Manila during your recent visit.

Rest assured that the hotel values your opinion and that it has been noted for further review by management to help improve on our overall product and services.

We hope you give us the opportunity to welcome you back on your next visit to Manila to help restore your faith in our brand of Shangri-La hospitality. Please do not hesitate to contact me directly though (63 2) 633 8888 or email esl@shangri-la.com.

Yours sincerely,

Patrick Schaub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
156 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 30, 2013

The hotel is undergoing massive renovations which will probably extend through the end of this year - the tower wing is being totally remodeled (the new rooms are very nice) but the noise involved in the construction is probably the worst that i have encountered in 40 years of travel

it starts at 9:01 and ends at 5:59 and if you are in that wing, there is absolutely no relief as the noise travels through the HVAC ducting and up and down the elevator shafts. I was supposedly 6 floors above the floor being renovated and it sounded like they were next door

The lobby is also closed and under renovation. There is a temporary lobby set up between the two wings.

When you say something to the staff, you get that combined look of funky smile and blank stare

Basically, if you can't stay in the garden wing, you may want to reconsider.

  • Stayed August 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank wdchuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear Guest,
Dear wdchuck1,

Thank you very much for sharing your experience at Edsa Shangri-La, Manila. We sincerely apologize for any inconvenience caused and value your continued patronage and support. The hotel is committed to providing guests with exceptional and pleasant experiences during their stays and only wishes to continually improve on our services and facilities.

We look forward to welcoming you on your next visit to Manila and allow us the opportunity to indulge you with our Shangri-La hospitality.

Yours sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baguio, Philippines
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 29, 2013

EDSA Shangrila hotel is in the center of everything with malls and restaurants all around. Perfect jump off for trips to other places in MetroManila. The hotel itself is great with courteous, helpful and smiling personnel. Rooms are bright and airy. Bathroom is wide enough and clean except for that slight ammoniacal odor. Breakfast buffet presented a wide selection of Western and Asian cuisine that would satisfy any customer. Price wise it's competitive with other hotels of the same level.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank A522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Edsa Shangri-La, responded to this review, September 8, 2013
Dear A522,

Allow me to express our sincerest appreciation and gratitude in your sharing of your experiences during your stay at Edsa Shangri-La, Manila.

We are delighted to have met your expectations and provided you with a comfortable and tranquil home during your stay in Manila. Please be assured that your kind sentiments will be shared with our team and that we look forward to your next visit.

Sincerely,

Patrick Schaub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Level Contributor
67 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 27, 2013

Having stayed here quite often I have gotten to know both management and staff. They have tried extremely hard to make us comfortable and always extend a warm welcome. Both management and staff go the extra distance to appreciate their guests and even I visit 1 or 2 times a year they remember not only the face but many know me by name.
Hotel is undergoing renovation so should get better as slightly outdated but considering we get local rate I enjoy the convenience to Shangrila mall and Megamall. Everything is at your footsteps and location is everything. Awesome breakfast buffet second to none with all local and international foods.

Room Tip: room overlooking pool in garden view is best
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Edsa Shangri-La

Property: Edsa Shangri-La
Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Location: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mandaluyong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Official Description (provided by the hotel):
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri La Mandaluyong

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