This review is in regards to my stay at this hotel from Nov 17-23. My stay was on level 12 of the Garden Wing.
My son and I were greeted at the airport by a representative from the hotel. I was addressed professionally and with a smile. Upon arriving at the hotel, we were greeted with a smile by Bernadette, who ushered us straight into our Horzon Club room. This immediately brought a smile to my face, walking right past the people checking in at the front desk, etc. Our bags came with us and didn't leave our sight. We were briefed on a few details before Bernadette left us in our room.
Our room itself was well kept, medium to large and more than adequate. Modern. With a 30-something inch LED or LCD tv. Nice to see the bathroom accessories are L'Occitane, which my wife loves, but unfortunately she's not with us on this trip.
My son and I had some late nights and sampled the in-room dining two of the nights we were here. We were informed of approx. how long the order will take to get to our room. When the waiters arrived, they set up the table and arranged everything nicely before leaving. Again, service with a smile.
Thanks to my maternal grandmother, I have always stayed at 5 star hotels overseas. The most recent being Makati Shang. It is the little gestures - the attention to certain details that for me, show how good a hotel's staff are.
One of those that I mentioned in a previous review is how they handle my son's soft toys. They're always on the bed wherever we go. Some places just throw them in a heap on a chair. Here, we were delighted every day to see them arranged in playful ways. It became the talk of my son and my nieces how his toys might be arranged when we got back to the room. Two of the days, towels were folded into animals and placed with his toys. Kudos to you, EDSA Shang.
The pool staff were attentive. My son knows how to swim so they wouldn't have needed saving, but we were greeted courteously and the banana lounge was covered in a towel for me before sitting down to do my work while the little man made good use of the water slide.
During the entire stay, it was nice to not only be addressed by name, but also for them to remember my son's name when visiting the Horizon Lounge in the Garden Wing. Thank you to Bernadette and Jackie at the Horizon Lounge for being so accomodating and helpful. Jackie in particular one-upping our simple requests to go the extra mile consistently.
It's service like this that earns my loyalty.
Check-out is the only thing I wish was as smooth as check-in. I was told to drop the room card at the front desk, which was busy so I had to wait just to hand my room cards in. It would be nice to just leave them in the room like in some hotels for quick check-out. I had already paid all dues the night before check-out.
- Official Description (provided by the hotel):
- The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more less
- Reservation Options:
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- Also Known As:
- Edsa Shangri-La Hotel Mandaluyong
- Edsa Shangri La Mandaluyong