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“What's happening Edsa Shang?”
Review of Edsa Shangri-La

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Edsa Shangri-La
Ranked #1 of 7 Hotels in Mandaluyong
Certificate of Excellence
manila
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“What's happening Edsa Shang?”
Reviewed March 4, 2012

I am always at the Edsa Shang for the health club and the restaurants. For the past year, it has quite deteriorated in terms of service. I think cost cutting is to blame since the arrival of the new Singaporean General Manager.
The restaurants are still full of people but i have noticed that the food and service are not what it used to be.
Service is erratic. The old favorite waiters are no longer there and the new ones still need training. Part of a hotel experience is sometimes the familiarity that the team has with the guest, what one likes to eat and where one likes to be seated. gone gone gone.
Even the friendly guards have been replaced. Ah yes, even the sniff dogs are new.
While it remains ok, i miss the way Shang Edsa was run before by the French GM then. It was simple, compassionate but heartfelt service....now it feels like a business inn.

Room Tip: choose a room that does not face the mall. construction and loud music all the time.
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  • Stayed March 2012, traveled solo
    • Value
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Helpful?
4 Thank catman38ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
isis629, Director of Communications at Edsa Shangri-La, responded to this review, March 15, 2012
Dear Valued Guest,

Thank you for bringing to our attention your experience at Edsa Shangri-La.

It is in our nature at Edsa Shangri-La, Manila to provide quality service and hospitality from a caring family.

We are concerned about your feedback and would like to request for details so we can improve our services and facilities. We want you to know that you are very important to us and in communicating the specific details of our shortcomings, we can better understand and resolve your concerns.

Please do not hesitate to contact us directly at henry.lee@shangri-la.com or lesley.tan@shangri-la.com or you can call 633 8888.

We hope you allow us another opportunity to demonstrate the Shangri-La hospitality you have come to expect in our hotel.

Yours sincerely,

HENRY LEE
General Manager


LESLEY TAN
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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USA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 2, 2012

Don't get me wrong, most of the people working in the area were nice and they give you the greeting of the day. The food is very good. The amenities are there. It is centrally located and easily accessible to other cities. Has good security. The only thing that I didn't like are the service in the hotel lobby. They had waitresses who think they were better than art thou. Don't go to the hair salon. They over-charged me and I felt taken advantage of.

  • Stayed December 2011, traveled with family
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Helpful?
Thank cbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 2, 2012

Nice hotel with quite pretty tropical pool area. Excellent service, very nice buffet breakfast at Heat Restaurant with choices ranging from Indian to American foods.

Room Tip: Make sure to request a room overlooking the pool area in the main tower or in the garden tower.
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  • Stayed February 2012, traveled on business
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Helpful?
Thank VJSinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacloban, Philippines
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 22, 2012

We booked a Mindanao Suite, almost all items from furniture to toiletries are luxury items but I can say they're just too common. Overall, we had a great stay. Totally worth the pay! :)

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank escaflownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 21, 2012

I stayed in this hotel in the summer of 2007 and every summer until 2010. During our first stay, my wife and I wanted to go on vacation but didn't have the time because of work and we only had one day to spare. So we decided to spend the night at the Edsa shangril-la because of their nice pool. I realized, when I was waiting in line to check in, that the edsa shang is almost everybody's favorite hotel for the summer. I got a standard room, nothing fancy, but when I got to the room it was wonderful. The bathroom, the bed, everything about it was amazingly clean and in working order. Though some of the furnishings were kinda worn out, but it didnt bother me and had no effect on my stay. The pool was nice, even when there were so many people especially kids. the pool staff made sure we had fresh towels and we managed to squeeze some time for picture-taking around the garden, which was truly awesome.
Their restaurant, Heat, was and still is known to be the best hotel buffet in the land. No other hotel restaurant beats the buffet of Edsa Shangrila. It has been awarded many times and i am happy they still live up to their awards, perhaps even deserving more. Compared to her sister in makati, Edsa Shangrila's hospitality, security and total customer satisfaction is at an all time high, without reports of anyone dying in the hotel or getting robbed. I would highly recommend this hotel to any traveler, domestic and foreign. that's why we always stay there at least one night every summer until 2010. I plan to return this summer.

Room Tip: the rooms in the garden tower, though a bit pricier, are more modern and have a better view. but don...
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  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinoy-life-at-large
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 16, 2012

My favorite hotel in the Pasig area as this hotel is close to the office in the Philippines. It is also very conveniently located as there is a mall attached to hotel and is walking distance to the SM Megamall.

Service is good as usual and is as expected of the Shangri-La chain. The design and furniture is slightly out-dated but other than that, nothing wrong with this hotel. The pool area is great. Too bad I didn't have the time to enjoy the pool.

Will definitely return and also recommend this hotel to friends looking for a hotel in this area.

  • Stayed February 2012, traveled on business
    • Value
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Helpful?
1 Thank YewMing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed February 15, 2012

The hotel brand speaks for the quality of service that you are gonna get. And they always live up to my high expectations. A true 5 star hotel in its class. Hotel is well maintained. Rooms are nice and cozy. Sheets and pillows are very comfortable. Staff are always ready to help and accomodate the guest's requests. Location is perfect. Short walk to 2 malls and a church. Great breakfast selection. Kids had a great time in the pool. I bit on the expensive side but you get what you pay for. For as long as they maintain these standards, I will keep on coming back.

  • Stayed May 2011, traveled with family
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Helpful?
2 Thank winxian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Edsa Shangri-La

Property: Edsa Shangri-La
Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Location: Philippines > Luzon > Metro Manila > Mandaluyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mandaluyong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Official Description (provided by the hotel):
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri La Mandaluyong

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