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“Fair enough”

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Crown Regency Hotels & Resorts
Ranked #42 of 82 Hotels in Makati
1 review
“Fair enough”
3 of 5 bubbles Reviewed July 28, 2014 via mobile

Crown Regency Makati, a hotel conveniently located near SM Makati, Glorietta, Landmark, and Greenbelt is a fair enough hotel to be quite honest, nothing big and fancy.

We arrived at the hotel at 10 am and decided to store our belongings there, came back at 3pm expecting that everything would be available already since check in time is 2pm, but we were asked to wait for the availability of the room.

All in all, the room is great, good airconditioning and nice bed, pillows are too soft though, like your head will sink in between. What puts this hotel off for me is the restroom. The toilet has no bidet, and the hotel has no dipper; so for filipinos out there who are not convinced of just wiping your tush, you might want to bring in your own dipper...

Stayed July 2014
Helpful?
Thank Von Erick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, July 29, 2014
Dear Von Erick H,

Thank you very much for sharing your thoughts about our hotel.

It is very nice to know that aside from the issue with our toilet rooms, you were satisfied with the rest of our amenities and services. Rest assured that we have already noted your concern regarding the lack of bidet in our comfort rooms and we will be forwarding this to the proper channels so that we could work on improving it.

Again thank you very much for your inputs. We are very happy to have served you and we hope you choose to stay with us again in any of your future trips.

Sincerely,
Crown Regency Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
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English first
Southampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 26, 2014

My family checked in this hotel last January before we went back here in England and was stunned by how the staff treated their client. The hotel is perfectly quite and inviting, nice room and close to the big mall in Makati. Even now whenever my parents travels to Makati they always checked in to this hotel. Definitely a well recommended hotel, great staff!

  • Stayed January 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank gkarol13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, July 27, 2014
Dear gkarol13,

Thank you very much for taking time to write this review. We really appreciate your positive remarks and are glad that you are pleased with our services.

It is delightful to know that our staff has assisted you very well. It our pleasure to give the best service to you, our guests. We are also happy to know that you were able to enjoy the convenient location of our hotel.

We would be really glad to serve you once more in any of your future trips here in the Philippines. We hope to see you again soon! We remain entirely at your disposal. Thank you very much for choosing Crown Regency Hotel Makati.

Sincerely,
Crown Regency Management
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Tacoma, Washington
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 5, 2014

We came in and was received by smiling staff. What surprised me was that the staff in charge gave me his personal email address to confirm the booking since their system was not working. I felt uncomfortable and asked him if that was safe and he said yes, but I still was not comfortable and didn't do it anyways for privacy and safety concerns. The room was clean and the beds were comfortable. The breakfast was good and the HRM students were helpful although, there were too many of them and made the dining area looked smaller. With improvements on adding AC, well lit areas likes the stairs and powder room at the main floor, a parking lot without compromising the accessibility of the ramp for the disabled (hidden by the plants and the parked cars), orderly staff (3 staff ladies were a little bit loud in the office) and better computer system, this will be wonderful place to stay to.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark_Liza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, July 17, 2014
Dear Mark_Liza,

Thank you very much for taking time to write this comprehensive review of our hotel. Your feedback is very important for us because it lets us know how we can improve our services.

Regarding your experience with our staff, they are actually allowed to give their email addresses, just in case the system breaks down. This is to ensure that the booking process runs smoothly for you, our customers, during situations like that. Our staff has been trained to think of efficient solutions whenever a technical problem occurs, and we assure you that these solutions are safe. But we sincerely apologize to you if this has, in any way, made you feel uncomfortable. We are sincerely sorry.

We also apologize for the behavior that was shown by some of our office staff. We have already shared this concern to the respective departments so that we could work on making sure that this doesn't happen again.

Thank you for your very helpful suggestions. We are already looking at plans to refurnish our hotel so we could continue to provide a really nice environment for everyone.

We are glad to know that overall, you have been happy with our services during your stay. We hope to see you again soon! It has been our pleasure to serve you.


Sincerely,
Crown Regency Management
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Manila, Philippines
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

Taking charge of more than 10 room bookings was not a burden with the great and amiable resident hotel manager Mr Elmer Montejo. I am looking forward to staying in this hotel, confident that our rare family reunion will be in good hands. My emails to Mr Montejo are promptly answered, and he has always provided doable solutions and/or alternatives to my requests.

  • Stayed July 2014, traveled with family
    • Value
    • Service
Helpful?
Thank lilet819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, July 17, 2014
Dear lilet819,

Thank you for taking time to write this review. It delights us to see that you are well pleased with our hotel services. We are also glad to know that Mr. Montejo has been efficient in assisting you and your family through the booking process. We will definitely let him know that he has been a great help to you. Rest assured that we will continue to give the best service to all of our guests here at Crown Regency Hotel - Makati.

Again, thank you very much for your positive feedback. Your comments mean so much to us. We hope to see you again soon!

Sincerely,
Crown Regency Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 2, 2014

1) very near Glorietta shopping mall, very convenience if you like shopping
2) hotel are very helpful in getting taxi for us
3) We need to pay extra of 2000Peso for early check in and also late check out
4) Rooms are ok if you are not fuzzy
5) Hotel allow us to use their computer for our flight check in

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindyliew12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, July 5, 2014
Dear Cindyliew12,

Thank you for taking the time to leave us with this brief and informative review. We are glad that you enjoyed the convenient location of our hotel, and that our staff took the initiative in helping you procure a taxi. We hope that overall, your stay with us was more than satisfactory and that we met your rightly held expectations. We hope to welcome you in any of our Crown Regency hotels in the near future.

Best regards,
the Hotel Management
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Fairfield, California
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed June 9, 2014

I was scheduled to stay at the Crown Regency this past May for 1 evening. I even arrived early for check-in. When I returned to check-in from shopping at Green Hills, the day supervisor told me I had to be transferred to another hotel. I was not happy because according to Expedia, my room was guaranteed. After a 4 hour delay to check-in, the evening supervisor corrected the problem upon his arrival. I appreciated the diligence of the evening supervisor. The next day, the manager of the facility was apologetic regarding the inconvenience. I like the Crown Regency because of its location as I have stayed at this place a number times over the past several years. Hopefully, my next stay at the Crown Regency will be smoother at the check-in process.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, June 16, 2014
Dear Greg A,

Thank you for taking the time to write this review regarding your stay with us last May. First of all, we would like to thank you for your loyalty to our hotel. We are very pleased to hear that your trips with us over the years have been satisfactory and that they have brought you to continuously stay with us. We would like to extend our sincerest of apologies for the inconvenience that may have been caused during your most recent stay with us. We are glad that the supervisors were able to sort out the matter, and were able to turn your stay around before your departure from our hotel.

At a balance, we are hoping that you had a wonderful stay and that your continuous loyalty to the Crown Regency Hotels live on. Thank you!

Sincerely,
The Crown Regency Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed May 6, 2014

First thing I noticed in the hotel is that it looks old; the dark-colored furniture, antique decors, faint orange lighting, and the building's facade in badly need of a repaint job. It's a four-story building that looks small and lonely compared to the hotel siting across the street, Dusit Thani.

The room though was decent and clean. First thing I liked about it, it has a huge closet. There's a huge mirror in the bathroom and the table sink is also big. What I loved most about it is the bath tub.

The room was almost perfect except for four things:

- The bath tub doubles as the shower area.
- The toilet has no bidet and no dipper (tabo) in sight. So imagine how hard it is to wash your fanny after doing your business. True there is a bath tub, but can you really stand the thought of washing your tush in the same place, which you fill with water to soak yourself in? That's totally unhygienic (we did call them to ask for a dipper but to no avail so I ended up buying one).
- There is a blow dryer, but it stops working every so often.
- The hotel staff knew that there were two of us, yet they only provided toiletries for one person.

My friend also had a little discussion with some of the receptionists when she checked-in. See, she had an early flight from Cebu and so she reached the hotel at around 7:00. Early check-in though would cost her 2,000 pesos so she decided against it. They told her to come back at 11:00 a.m but when she did they said there was no available room yet. If that was true, then why did they tell her to pay 2,000 for early check-in before?

Crown Regency is not perfect, but I would still give it a three out of five. For what it's worth, we had a decent room and our stay wasn't entirely bad.

For this stay we paid over 8,000 pesos through Agoda.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotels & Resorts, responded to this review, May 22, 2014
Dear Marge G,

Thank you for taking the time to write a review about our hotel on TripAdvisor. It is through the feedback of our customers that we are able to improve the services of our hotel. First of all, we would like to apologize for any inconvenience that we may have caused you and your party. We have taken note of your feedback regarding the hotel's appearance and service, and has been distributed to the respective departments concerned.

Please accept our sincerest of apologies for the negligence of our housekeeping staff. We will be doubling our efforts to address the concerns that you have raised above. Again, thank you for sharing your invaluable feedback.

Sincerely,
the Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Regency Hotels & Resorts

Property: Crown Regency Hotels & Resorts
Address: 1026 Arnaiz Ave, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Hotels & Resorts 4*
Number of rooms: 61
Official Description (provided by the hotel):
If success hasn't spoiled you, we will. Expect nothing less from a 3-star Crown Regency hotel and enjoy a good night’s rest with our posture-pedic beds or have a hearty business lunch at our signature Lobby Lounge. We understand that travelling for business can be stressful and each of our elegantly furnished 61 rooms fits the bill just right when it comes to pampering business executives who are weary and in need of a comfortable and relaxing atmosphere. Quiet and unassuming yet classy and sophisticated, Crown Regency Hotel Makati is ideally located in the busiest commercial and financial district in the country; just a minute’s walk away from major shopping centers like SM Makati, Glorietta, and Greenbelt malls and a 30-minute drive to Ninoy Aquino International Airport. ... more   less 
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Also Known As:
Regency Hotel Makati
Regency Hotel Crown
Crown Regency Hotels & Resorts Makati, Metro Manila

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