The Crown Regency in Makati was indeed conveniently located for shopping. We only had to cross the road and were ready to shop. Staff were very helpful, friendly and very polite.
Upon arrival our reservation was found quickly and our luggage taken up to our room promptly.
The hotel room was corner suite and a good size for the 3 of us (it had 2 queen size beds). However, it looked like it could do with a couple coats of paint and was tired looking. Just underneath the aircon the wall had a stain (could have been water leakage) and was not a pretty sight. Water leakage was also evident in the bathroom as there were water stains on the ceiling and it looked like it’d been there awhile.
Our first night at the hotel the air conditioner was making a "gushy" kind of sound and when we had a close look at the filter it obviously had not been cleaned for awhile and was struggling. We suggested to staff that it be cleaned and this was promptly done the next time our room was cleaned. After the clean the aircon quietened down and the room much cooler.
The beds were on the firm side but comfortable. The pillows were too soft and at the end I had to use one of the cushions.
During our stay we got a distinct feeling that the hotel was on a cost cutting exercise. We had to keep reminding staff that there were 3 of us in the room and on numerous occasions we had to ask for extra towels, bottled water and toilet paper. When we did get toilet paper these were rationed and we were given only one roll at a time.
The buffet breakfast was good and had a variety of Filipino dishes. We were disappointed, however, that for the 7 days of our stay bacon was only available once. Also any sort of jam for our toast was scarce and we had to wait 3 days before they were able to have it available. There was also an egg station and staff cooked eggs as requested.
The hotel advertised free WiFi but it was very slow and sometimes just didn’t work. Sometimes we had to sit out in the corridor to get a good signal but unfortunately the corridor was not air conditioned and was hot and humid (maybe to save on power bills?).
The gym is small but adequate with a couple of treadmills, a bike, a weight machine, and a few free weights. The hotel again saved on power here as you had to ask staff to turn on the aircon when using the gym.
As we were travelling with and elderly person we were quite concerned about the slippery floors in the room. The cleaners could have been using a wax cleaning product.
All in all the Crown Regency was a comfortable stay and we’d stay there again. We just have to be aware of the hotel’s attempt at cost cutting and remember to bring our own strawberry jam next time.
- Official Description (provided by the hotel):
- If success hasn't spoiled you, we will. Expect nothing less from a 3-star Crown Regency hotel and enjoy a good night’s rest with our posture-pedic beds or have a hearty business lunch at our signature Lobby Lounge. We understand that travelling for business can be stressful and each of our elegantly furnished 61 rooms fits the bill just right when it comes to pampering business executives who are weary and in need of a comfortable and relaxing atmosphere. Quiet and unassuming yet classy and sophisticated, Crown Regency Hotel Makati is ideally located in the busiest commercial and financial district in the country; just a minute’s walk away from major shopping centers like SM Makati, Glorietta, and Greenbelt malls and a 30-minute drive to Ninoy Aquino International Airport. ... more less
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- Also Known As:
- Regency Hotel Makati
- Regency Hotel Crown
- Crown Regency Hotels & Resorts Makati, Metro Manila