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“The hotel offers more for its price.” 4 of 5 stars
Review of Hotel Durban

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Hotel Durban
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Ranked #17 of 80 Hotels in Makati
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The hotel offers more for its price.”
4 of 5 stars Reviewed August 25, 2013

We stayed at Room 302, a junior suite. The room looked, smelled and felt clean. It was a non-smoking room and had no smell of cigarette which I appreciate so much. The mattress was firm which is good for the back and I was at peace with the cleanliness of the sheets and the comforter, which had no strong chemical smell usually acquired from dry cleaning. We also appreciate how quiet the airconditioning unit was. The comfort room was quite narrow but still adequate and well-designed. We were happy with the heater, which was functioning well. A very helpful upgrade would be to install a bidet beside the toilet bowl.  Some 5-star hotels in Makati had none as well, but I know customers would appreciate it nonetheless. There was an ant trail in the comfort room when we arrived but good thing that there were no ants in the bedroom. There was free wifi and the speed was good but the signal was weak. We had to stand near the door to get a connection. It wasn't a big deal for us but people on a business trip might see this as a problem. A router with a greater radius would easily do the trick. Also, just for info to the hotel, the safety lock of the door was not completely attached. It was lacking a screw.

The hotel was artistically decorated with antique figures and paintings along their corridors, which made the hotel very unique. The location of the hotel was also convenient since there are a number of restaurants, fast food chains and convenience stores just outside the hotel, along Makati Ave. and Jupiter St. There are also a number of bars along P. Burgos St.

We had no trouble with the cash only policy and the absence of an elevator of the hotel since our stay was planned and we did some research over the net beforehand. We were also prepared with shampoo and conditioner. The key to avoid negative reactions is to know in advance. The hotel might have to explain this very well to walk-in travellers. I only wasn't prepared with the fact that only street parking is available. I was uncomfortable to leave my car outside. It was a huge relief that nothing bad happened. When it rained hard that night, I was also assured by the lady at the frontdesk that it doesn't flood at Durban St. which lessened my worry.

Overall, we enjoyed our overnight stay at Hotel Durban and would recommend it to friends. For P1,850, I think it's very worth it.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank the_magnifikat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, General Manager at Hotel Durban, responded to this review, August 25, 2013
Many thanks to the_magnifikat for the kind review. We’re glad the reviewer enjoy their stay with us and appreciated our hotel. As we’ve said many times in this forum, we work hard to ensure that our small hotel is kept in the best shape possible. We are constantly improving and upgrading our facilities not only to keep up with industry trends but to better our guest experience.

Certain amenities – such as the inclusion of a bidet in our bathrooms – unfortunately, can’t be managed because of size constraints. We’re happy to report, however, that we are in the final stages of installing liquid soap and shampoo dispensers in all our bathrooms and restrooms. We’ve also created a special tea-tree formula for our toiletries.

We’re also looking into upgrading our wi-fi, and by the middle of next month, each floor will be serviced by additional routers. We’re currently negotiating with our Internet service provider to increase our connection speeds and bandwith. In the coming months, our guest rooms will have new and more robust secondary locks once we change out our doors. We’re also finalizing plans to install in-room safes. We’re looking forward to the installation of two new large-scale works of art in the coming week; eventually, we hope to have a rotating collection on view. We’ll post updates on our Facebook page as these additions appear.

Our cash-only policy is explained to every guest prior to check in and is also stated on our website on our “Rates” page. For guests who prefer not to travel with cash, there are two banks with ATMs just across the street from the hotel. Both banks also have round-the-clock security, which is an added bonus.

Although Hotel Durban has very limited street parking available, there are a couple of pay-parking lots located nearby, and the fees are quite modest. Guests may rest assured that their vehicles will be safe, nevertheless. We’re glad that our front desk was able to assuage the reviewer’s concern about their vehicle, especially during the height of last week’s torrential rains.

We’d like to thank the reviewer again for giving our hotel a try, and we look forward to their next visit – hopefully during sunnier weather. Come see for yourself why Hotel Durban is consistently highly ranked and rated on TripAdvisor. In the meantime, safe travels.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sofia, Grad Sofiya, Bulgaria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

This is an amazing place - it's clean, modern, has big and comfortable rooms and a full set of facilities and room service. The rooms are being cleaned every day, including towels/bed sheets change. The staff are also very friendly and helpful. Extremely good value for money!

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, Manager at Hotel Durban, responded to this review, September 8, 2013
Thank you, Kelly G, for the kind review. It always makes us happy when guests recognize the hard work we do and the great value we bring to the table. We look forward to welcoming you back the next time you're in town. In the meantime, safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mattapoisett, ma
Level Contributor
217 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
1 of 5 stars Reviewed August 16, 2013

There are many reasons not to stay at the hotel.
First none of the taxi drivers knew how to find it. When we arrived at the airport our taxi driver said he knew where it was but after driving for over an hour and asking at least 10 policemen, tricycle drivers and other taxis we finally found it ourselves! This continued to happen any time we got in a cab with the business card of the hotel!
Secondly the rooms are tiny! If you are a business traveler there is no where to work and if you are a tourist the bathrooms and closet are so small that you cannot possibly store your things.
Thirdly the customer service is terrible! The front desk would only accept cash for the room and you had to pay upfront before every night you stay here. Also, there are no elevators and the staircase is very difficult to maneuver with suitcases.
There are many other options in Manila that are easier to find, better rooms and that you can use a credit card to pay for your room!

  • Stayed August 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank debbythec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, General Manager at Hotel Durban, responded to this review, August 17, 2013
We would like to thank debbythec for staying with us, and we are sorry her stay did not meet her expectations.

We work very hard to make sure Hotel Durban remains fresh, clean, and up-to-date, which means that there may occasionally be a project of some significance underway. When the reviewer came to stay with us, we were in the process of renovating the façade of the hotel. This included concrete and structural work, as well as updating the street presence of the hotel and fresh paint, which caused our building to go without its main sign for two weeks. However, there were two additional smaller signs remaining. Our main signage is now back up.

Hotel Durban is a small, low-profile hotel, without the name recognition of some of the internationally marketed hotels, or our high-rise competitors in the neighborhood. We are located in just outside the Central Business District and alongside other major high-rise hotels. Sadly, however, Manila’s taxi drivers rarely admit to not knowing where someplace is; worse still, they are notorious for finding any excuse to increase the size of a taxi fare.

To make finding us easier, we provide a number of different services. First, we provide airport pick-up in our luxury SUV for only P2,500 or about USD 57, comparable to similar private services in the market. Let us know your flight number and arrival time, and we will be at the airport waiting for you. Our driver will be waiting in the designated pick-up area just outside customs. He will have a sign with your name on it, ready to help you with your bags, and ease your drive to the hotel. Inside the SUV we provide complimentary cold drinks, cold towels, and better air conditioning than any taxi you’ll hire.

For those who feel more comfortable venturing into the city on their own, there is a map of our location on our TripAdvisor page, as well as on our website, directly linked to at the top of this page. Our website also offers a larger, downloadable map with more detail, ready for printing. These maps can be given to your taxi driver to more clearly explain where we are located. Should guests need additional directions, they can easily contact our front desk by phone, text or email, and we will gladly help out in any way.

Hotel Durban is first and foremost a value-oriented hotel. This fact informs every choice we make, so that we can protect our guests’ needs. Our most expensive rooms are less expensive than the discounted rates of most of our neighborhood competitors and all of the internationally marketed hotels. Our rates also include all taxes, fees, and surcharges, and we do not charge extra per-person occupancy, which is common among mid-tier hotels. Since do not partner with third-party booking sites, which charge high fees, we convey those savings to our guests.

Our drive to keep costs low speaks to why we do not accept credit cards. While credit cards are a great convenience to travelers, they are also a tremendous expense. Every business must apply its standards evenly and consistently, and we believe we did that in this case. We believe that staff politely informing guests that credit cards are not accepted does not constitute terrible customer service, and we consider the reviewer’s estimation unfair.

For us to accept credit cards would increase our room rates by around 10% across the board per room-night because of additional transaction and accounting costs. Transaction fees paid to credit card companies is money guests can’t spend on meals and entertainment. By only accepting cash, we pass the savings directly to you. The result is that guests must keep their account with us up to date in order to keep our risks of loss down. But no fewer than 10 ATMs are close-by – two located across the street at major banks that provide 24-hour security.

We offer a range of room sizes, from our small, single-occupancy Pullmans to our Deluxe Superior Suite, which includes a full size sofa and armchair in over 30 sqm. For guests with particular expectations, they need only discuss their requirements with our staff so that they may be placed where they will be most comfortable. If a guest is displeased with their room in any way, we always make an effort to relocate them to more suitable quarters, depending on availability. Our records show that during the reviewer’s stay there were no special requests to be transferred or more comfortably accommodated.

Our bathrooms are designed for maximum efficiency, with glass-cubicle showers and full-sized toilets. In the coming week we will be upgrading our toiletries to include liquid soap and shampoo dispensers in the shower and another by the sink. Our closets are designed to accommodate the belongings of a couple traveling for a week, which is the average length of our guest stays.

While it is true we have no elevator – a fact stated on our website and as part of the signature on all our emails and reservation confirmations – we make sure no guest ever carries their own luggage. Upon check-in, our porters escort the guest to their room. Upon check-out, guests only need to call down and tell us they are ready, and we will do all of the heavy lifting.

At Hotel Durban, we believe that guests deserve a distinctive and pleasant experience. While we are a small hotel, we don’t just aim to bring a good value to our guests: we strive to be one of the more meaningful ones in a city with many options. We work to provide an extremely clean, meticulous, and restful stay. We believe our TripAdvisor ranking justifies and reflects our choices. Come and experience us for yourself. In the meantime, safe travels.
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 15, 2013

A modern and chic hotel in the middle of of food paradise! Might be hard to locate at first but it was a sight for sore eyes :)

Staff was VERY helpful especially Sheila and the bellboy (I forgot your name!) when we needed to extend our check-in time and had enquiries about getting around the places. They'l flag down cabs for you when you need them (abundance nearby) but to get to the airport in Clark please bear in mind it'll cost you php4000! So try to take a bus instead because it'll be cheaper.

Room was small but enough to move around and not bump into each other. Bed was super comfy. Toilet was clean and had hot water shower. TV and free WIFI provided.

One thing that I noticed was when the kitchen was cooking, we could smell the food from our room inside. Smells great but might be a bit distracting :)

Overall highly recommended!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shea Leen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waihi, New Zealand
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 4, 2013 via mobile

From the moment I stepped inside the lobby I knew there was something special about this place. On signing in I discovered that I had left my small backpack on the back seat of the coupon taxi. Within minutes the hotel staff had organised the safe return of the bag. One good reason to use the coupon cab from the airport is that the car is traceable. Anyway I was sat down with a nice cold beer in the delightful patio area.
I was assisted with my baggage to my room accompanied by smiles and reassurance.
The breakfasts and meals are excellent and I just loved the bottomless coffee available at a modest price. Everything in the room works well in is spotlessly clean.
I believe there is here a hotel with a clear directive and mission. The staff are very well trained and above all they have a passion to please. They smile, are polite and very attentive to ones needs. They are enthusiastic cheerful and obviously love their work.
The building is lovely obviously a good architect has had a hand in the modelling of the stairways,daylight panels and the indoor scraping.
My only regret is that after three days I must tomorrow(at time of writing) move to another hotel because I am running out of cash to pay the bill as there is no credit card facility.
I am sad to go but next time I come I shall bring a fistful of US Dollars. Well done Hotel Durban.

Stayed August 2013, traveled solo
Helpful?
1 Thank Mikolo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, General Manager at Hotel Durban, responded to this review, August 5, 2013
Many thanks to Mikolo 1 for the kind words.

At Hotel Durban, our guests are our paramount concern, even before they actually check-in. We understand how difficult and complex travel can be, with a lot of things to juggle and take care in often unfamiliar surroundings. The reviewer’s experience with the taxi is a case in point: we work to make every guest feel safe and cared for. Our establishment may be small, but we like to think our service and attention to our guests matches that of any large, five-star hotel in the city – or better.

Hotel Durban has been going through full renovation, which started last year; we do our upgrades selectively and gently, so as not to disturb our guests. The reviewer noted our newly-designed interiors, which bring a bright freshness to our public spaces. As of this writing, we’ve just completed a replanting of our café’s terrace and are currently modernizing our façade to better harmonize with the work we’ve done inside. Later in the year, we’ll be redoing our bathrooms and doors and carpeting stairs as part of our on-going noise abatement program. A comprehensive fire-suppression and smoke warning system is being currently installed.

Our café, though only barely a year old, has recently seen a sea-change to its menu as well. We still have the tasty and filling breakfasts for which we’re known, but we now also serve pastas (the Bolognese is a guest favorite), seafood, and steaks, all with a slight Italian accent. We’re busy perfecting a few desserts and hope to roll them out as soon as we’re satisfied. Plans for a full-service bar are in the works.

In order for us to bring the incomparable value for which we’re known, we limit as many extraneous expenses as possible. This is one of the reasons we only accept cash. We understand that travellers may not always want to be flush with paper money; fortunately, we are located across the street from two major banks with secure ATMs with round-the-clock security.

We are gratified that Mikolo 1 recognizes the hard work that our staff gladly and superbly does, and we look forward to the reviewer’s next visit. At Hotel Durban, we don’t just aim to bring a good value to the table, nor are we content to be just another alternative to other bigger or cheaper hotels in the city – though we do enjoy our well-deserved reputation for being extremely clean and meticulous. We are a small hotel, but we strive to be one of the more meaningful ones in a city of over 60 options – and we believe our TripAdvisor ranking reflects that. Come and experience us for yourself. In the meantime, safe travels.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 1, 2013 via mobile

We stayed here for 2 nights. Staff are accomodating. The only problem with this hotel is its hard to find and the rooms are a bit small, bed is really comfortable overall its a good hotel. Good for the budget. ;)

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Shehazadi133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, General Manager at Hotel Durban, responded to this review, August 2, 2013
Many thanks to Shehazadi133 for the review. We’re happy that she found our accommodations comfortable and that she had a restful stay with us. Like any hotel, Hotel Durban has several types of rooms from which to choose, depending upon your needs and budget. They range from our Pullmans – single bed/single occupancy rooms – to our top-of-the-line Deluxe Superior Suite, which is around 30 m2 (323 ft2) and has a four-seater sectional sofa, coffee table, and armchair in its separate and generous sitting area. Our suites, all of which have sofas and coffee tables, are very popular and book up quickly. Due to the hotel’s unique floor plan, our rooms are individually decorated – which also means that rooms in a particular class will inevitably, however slightly, vary in size and layout. Please visit our website for more information on room sizes and rates. (A direct link is provided at the top of our TrippAdvisor listing.)

Hotel Durban is located at 4875 Durban Street. A printable map is provided on our website as well as on our TripAdvisor page. Should you need additional directions, please contact our front desk, and they will gladly help out in any way. We also offer a private car service from the airport, for a fee. We look forward to welcoming you to Makati’s highest-rated boutique hotel that delivers an unsurpassed value. In the meantime, safe travels.
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Hollister, California
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 13, 2013

My planned place to stay didn't work out and I was stuck but I'm so glad I found Hotel Durban. First, it is in a great location just a few blocks north of the Makati shopping area. There are restaurants everywhere, too.
The place is very nice. It looks like an art museum and you get to see a lot of it because there is no elevator and the stairs are really open and they don't zig zag straight up. The rooms are great with dark wood headboards and flatscreen tv.
I had spent most of my time in the Philippines in 250 peso rooms with bathrooms down the hall and providing my own toilet paper, soap, and towels. So, to spend 1500 pesos for one night was quite a shock to my budget sensibilities...but then when I think what I'm spending in US$ ($35ish) and what I'll have to spend when I get back stateside for a similar room, I'm blown away by this incredible deal.
If you are in Manila, I highly recommend this hotel. If I ever return to the Philippines, this will be my go-to hotel for my arrival day and my day prior to departure.

Room Tip: I just took what they got and it was a great room. Keep in mind that there is no elevator so if you...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldurban, General Manager at Hotel Durban, responded to this review, July 15, 2013
Many thanks to Amy A and the serendipity of finding us when her original booking at another hotel fell through. We're gratified she enjoyed her stay with us, our superb location. We're also glad she took note of - and was charmed by - the substantial changes we're making in the artwork displayed in the hotel's public spaces.

Hotel Durban has long had deep connections to art and design. Our founder was the first female furniture designer and interior decorator of note in the Philippines, in the late 1950s. Some of her pieces, as well as antiques and art from her personal collection, continue to be a part of the hotel's public furnishings.

As part of our efforts to modernize the "feel" of the hotel, however, we've necessarily had to look to contemporary artists and artisans for guidance. In the coming months, guests will see the artwork throughout the hotel give way to more current pieces, including framed silk scarves from Hermès. Aside from having redone our lobby, we've also begun a long-awaited update of our façade and terrace to further harmonize the hotel's exterior with its more modern interior.

A few more critical changes are forthcoming, but not all of them will be immediately visible. (For example, we're outfitting the entire hotel with a fire sprinkler system, addressable smoke detectors, and double-glazed windows for our exterior-facing rooms.)

We'd like to thank Amy A again for her thoughtful review. We hope her travels take her to the Philippines again, and when she does, we hope to welcome her a second time. In the meantime, come try us out, and see why Hotel Durban is the highest-rated value-oriented hotel in Makati, according to TripAdvisor and the No. 5 hotel in the city. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Durban

Property: Hotel Durban
Address: 4875 Durban Street, Makati, Luzon, Philippines (Formerly Durban Street Inn)
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#1 Best Value Hotel in Makati
#6 Business Hotel in Makati
#8 Romantic Hotel in Makati
#8 Family Hotel in Makati
Price Range (Based on Average Rates): $
Number of rooms: 39
Official Description (provided by the hotel):
Founded in 1975 on the principle that comfort and elegance need not be expensive, Hotel Durban is a small oasis tucked into the heart of Makati. With a refined but relaxed ambiance found in elegant and modern Filipino homes, many of our rooms overlook a quiet, garden courtyard. The hotel is furnished with antiques from the owner's collection, as well as pieces of her own design. Our rooms adhere to exacting standards of cleanliness and have many of the amenities expected of a modern hotel, including air-conditioning; flat- screen, cable TV, and complimentary, wireless broadband. Our café serves a choice selection of hot and cold beverages, breakfast, lunch, and dinner. ... more   less 
Also Known As:
Durban Street Hotel
Hotel Durban Makati, Metro Manila

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