I stayed on this hotel June 24-28. As early as June 5, i already made reservation thru their website, a business suite that i will use on June 26-28 with my mother. We exchange several emails regarding my preferred floor and rooms. Their replies are quick and im really impress how accomodating they were. Something came up though that i have to come to Manila earlier than plan so i texted them if its possible for them to give any room between 24-26 and they said there is a deluxe room i can use. I specifically told them i will still use the reservation i made,its just that i was early so i'll take whatever room available for the meantime. When i arrive, the room is ready. The deluxe room,310, is tiny than what i expected but for 1650 i got no complains. The room is quite noisy as you hear the footstep from the upper floor. The real problem is at 1 in the morning i wake up with the aircon leaking. I called the reception and they send a guard to look at it. It takes 20 minutes with him coming and going out of my room for me to decide i need another room as it is impossible for me to sleep again with the sound of droplets of water in the pail they produce to stop the flooding. I was transfer to first floor maybe around 2am. It is still a deluxe room,same price but bigger with table and chair. Still noisy as you can hear everyone who enter the glass door of the hotel yet tolerable. I just keep the tv on to distract me. What upset me is on 26 im ready to transfer at my reserve business suite room (as my mother arrive at this time) its unavailable. For whatever reason they fail to inform me about it. They offer to give us two rooms,one pullman and one deluxe to compensate for the incovenience with the same price of business suite. The pullman room is okay,deluxe they gave me this time is a lot smaller than the first two i had. I dont have bed cover and they said it wont be available until 7pm as there is no delivery of cover yet. (huh?!) The room is noisy more than ever. I cant sleep with the noise from the kitchen and glass door from the cafe. Not to mention a motor of water or machine that keeps running at midnight. I had to call the reception to make it stop. Thankfully they listen and turn it off. Disappointed because reviews are good but the service really sucks. The staff are courteous, dont get me wrong but not competent enough to do their jobs
- Official Description (provided by the hotel):
- Hotel Durban is located in the up-and-coming Poblacion neighborhood of Makati. Surrounded by hip restaurants and casual bars, the hotel is a small oasis in the heart of the city. Our spare and modern aesthetic underscores the superior comfort, exacting cleanliness, and undeniable value for which we have been known since our founding in 1975. Our guest rooms showcase art by local and international artists while offering all the conveniences expected in a modern hotel. Complimentary high-speed wifi is standard throughout. Farfalla, the hotel’s restaurant, specializes in handcrafted and authentic Italian cuisine overseen by an Italian chef. Pasta and pizza are made fresh daily in addition to an international breakfast selection. ... more less
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- Also Known As:
- Durban Street Hotel
- Hotel Durban Makati, Metro Manila