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“Hotel at heart of makati shopping area” 5 of 5 bubbles
Review of Dusit Thani Manila

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Dusit Thani Manila
Ranked #14 of 80 Hotels in Makati
Bacolod, Bacolod, Philippines
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Hotel at heart of makati shopping area”
5 of 5 bubbles Reviewed June 11, 2013

This hotel is so conveniently located to the shopping malls of Ayala and sm department store...the personnel are so friendly and very efficient. Concierge personnel are so helpful especially when we left boxes for cargo to be picked up. We did not encounter any problems with concierge.security is A-one...two persons were using their card to enter our room. Immediately we reported to front desk and immediately they checked CCTV at the hall and explained to us that the two guests just lost their way. The only inconvenience we experienced was when we got back to hotel twice to rest, the room was not yet made up that we have to wait at lobby . The best is always to inform front desk every time you leave the hotel for cleaning, aside from pressing clean up button.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ella845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed June 10, 2013 via mobile

Very dirty rooms and carpet is worse. Walked around with with socks and afterwards were BLACK due to dirt. Was in Manila for business trip. Had an issue on 25th May which was raised and then female afternoon duty manager started talking in tagalog to the other person and laughing. Very disrespectful.

Don't let the grand lobby fool you - this is NOT A 5 STAR hotel. Rooms are old, carpet is disgusting, the shower is gross (they have bath tubs with stains on side from being incredibly old). And the fact Trip Advisor awarded them an Excellence award is a huge insult to other hotels that deserve the award.

I will advise my colleagues from my work to not come here for business trips.

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank eyzonme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed June 9, 2013

I stayed in 2 differnt rooms, 1 was an upgrade since my reserved room was not available at check in. The upgraded room was old, out dated and damp. After trasfering to a different room, it is still old, out dated but at least felt dry. The facility was terrible. The faucets are old, there are no more marking showing which way is the hot or cold water. Closet door don't close all the way, so the closet light stays on the whole time. furnitures are old, the whole room just looked run down.

While the lobby area is nice and service was sufficient, it does not make up for the horrible rooms. After all, I spend 99% of the time in my room, not in the lobby. I have stayed at nicer motel 6 rooms. If you plan to spend this much money on a hotel in Manila, don't spend it here. I'm sure there are other crappy rooms in Makiti for much less.

They need a total renovation, or everyone should stay away.

Room Tip: Go to a different hotel
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  • Stayed June 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank tablefor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level Contributor
326 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

My husband and I stayed in the Dusit Thani for 2 nights. The staff are so lovely. The staff in the lobby bar were by far the most professional than in any other venues in the hotel. We also had something to eat here and it was delicious.
We were on the club floor which also gave us access to the club lounge. This lounge is probably the nicest club lounge I have ever been in (and we have been in many). The general manager also greeted guests in the lounge which we felt was an extremely nice touch.
We had a beautiful dinner on our second night in the Italian restaurant. The food was magnificent and the chef came out to speak to us.
The hotel transport is worth using. We used them from/to airport and my husband also used it for his business meetings and they were fantastic.

Room Tip: Book a club room, it is well worth the extra
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alibaba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

i stayed at dusit thani on a business trip to Manila. The check counter looked like an airport immigration counter; sparcely manned and a que of 10 people. Took 20 mins to check in. I had asked for a room with a king size bed and was not given one. Poor counter staff engagement.
Rooms are average and breakfast is average. good thing about free wifi.
an average overall stay.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Sidharath_Kapur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 6, 2013

Stayed here for the third time on 27-29 May. Hotel staff was always ready to serve and help. The location is convenient if you enjoy shopping and dining at Glorietta and even Greenbelt if you do not mind the short 10 mins walk. The rooms are quite old already and seriously need major overhaul for such classy hotel. Tried the spa on several occasions and enjoyed the treatments.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Edmund W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

Excellent service and great location in Makati. It's a right next to SM Makati which is connected to Glorietta Mall. The main shopping areas of Glorietta, the Landmark and Greenbelt are all interconnected and the directional signage is very clear so getting around for shopping is really easy.

The staff were extremely helpful and courteous, with their traditional thai greetings and big smiles - everyone from the bellboys, front desk, restaurant staff and housekeeping.

Rooms are very spacious, clean and comfortable. Breakfast was a nice spread, and the lunch buffet is quite impressive - lots of selections!

Overall, with the price we were given (a conference rate) - this hotel truly went above and beyond. It shows that a hotel can have the good hardware, but it's the service that really makes or breaks a guest experience.

Well done, Dusit Thani Manila! I will definitely book another stay with you on my return trip.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nitaya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Manila

Property: Dusit Thani Manila
Address: Ayala Center, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Makati
#10 Business Hotel in Makati
#12 Luxury Hotel in Makati
#12 Spa Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 537
Official Description (provided by the hotel):
Dusit Thani Manila is located in the heart of the Philippines' premiere financial district, Makati City. The hotel is 25 minutes from the Ninoy Aquino International Airport, 15 minutes away from the country's major convention centers, right-at-the-doorstep shopping malls and entertainment centers. With 537 guest rooms and suites, 11 meeting and banqueting rooms for up to 1,000 persons, bars and restaurants - The Pantry, Benjarong Royal Thai Cuisine, Umu Japanese Restaurant, Pool Bar, Grab and Go, DFiT Fitness Center and award-winning Devarana Spa. The newly opened Celebrations Lounge, the hotel's dedicated events center is located at the Lobby Level while the 900 square meter Dusit Club Lounge, Library and Gold & Silver Private Dining Rooms are located on the 17th Floor. ... more   less 
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Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

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