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“Regular Visitor”
Review of Dusit Thani Manila

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Dusit Thani Manila
Ranked #20 of 86 Hotels in Makati
Reviewed November 2, 2012

Having been a regular visitor to Dusit Thani Makati, I have continually been impressed with the service standards and overall hospitality.
The professionalism and courtesy of all staff makes everything from check in to departure a pleasant experience.
Rooms are spacious,well serviced and with all amenities
Hotel is ideally located with easy access to Airport , shopping malls and entertainment venues.
I shall continue to use Dusit and recommend to others.

Room Tip: Rooms on higher floors give more natural light into room
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  • Stayed: October 2012, traveled solo
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this reviewResponded November 5, 2012

Dear David H,

We are truly happy to know that Dusit Thani Manila serves as your home when in Manila. Nothing gives us much pleasure than knowing that our guests leave the hotel pleased and that they look forward to visiting us again. Thank you for sharing your experience with us. It would be a joy to welcome you back again especially with the launch of the new Dusit Club Lounge on December 2012. Should you miss us, we have a sister property in Dubai. Count on it to give you a warm welcome and a truly pleasurable stay as well.

Kap Khun Ka,

Danelle Palang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,534 - 1,540 of 2,216 reviews

Reviewed November 2, 2012

Okay, so a tiny bit tired, but last time I was in Makati I made the mistake of staying in the Madarin which was awful. This was much nicer, good business breakfast, good gym (with classes!). Room was a little tired, but I got a huge suite for the price of a room in the Mandarin. A few decent restaurant options in the hotel- useful if you have a busy itinerary and you can easily walk to the (soulless but fascinating) Greenbelt complex. The staff really make the place. I always find attentive service slightly overbearing (and this was no exception- its a personal thing!) but the staff were great- really relaxing atmosphere- I hate business hotels, but invariably end up using them for location and amenities, so to have atmosphere at all is always great!

  • Stayed: October 2012, traveled on business
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Thank Adam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

The staff at the hotel were really nice and always had a smile.The buffet breakfast was good as well they had a range of filipino and western food.The rooms were nice and i slept like a baby the beds were soft ,the cleaning staff kept the rooms nice and clean as well.The security was helpful as well if i needed a taxi they were more then willing to help.The hotel is close to the malls and restaurants as well would recommend to others.

Room Tip: The 10th and also the 11th floors are great nice and quite.I had a nice view of the city in room 10...
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  • Stayed: October 2012, traveled as a couple
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Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

I lived in Makati for two years and now I travel monthly for business. This is my first time at this hotel.

Everything about the hotel is great except for the actual room. I thoroughly enjoyed the staff, service and food (club lounge, and the thai and Japanese restaurants).

The room is old, and ancient seeming. Very poor lighting, weak shower, and an AC system that didn't really work well (seemed like it had two settings off or cold). The internet connection via WiFi, which didn't require a password seemed to disconnect a few times a night and I never got a strong connection (2-3 bars / 5 total). The room was clean and had a weighing machine, iron board, safe, and a small-ish flat screen tv.

  • Stayed: October 2012, traveled on business
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Thank walkrunstumble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danelle P, Public Relations Manager at Dusit Thani Manila, responded to this reviewResponded October 28, 2012

Dear walkrunstumble,

We would like to thank you for choosing to stay in our Hotel and for taking the time to rate us at TripAdvisor.com.
We are grateful that you find your overall stay with Dusit Thani Manila as “great” in terms of staff, service and food. We pride ourselves in providing the highest standards of service and accommodation to our guests. Our food and beverage offerings are also renowned to be truly exceptional. The Royal Thai Benjarong Restaurant has also recently added more than 30 new dishes in its menu, so that strengthens your reason to visit us again. Should you be in Dubai and Bangkok, please do visit Dusit Thani there as they also take pride in their Royal Thai Benjarong Restaurant. It would be interesting to know how they will fair. They will exceed expectations without a doubt!
We have taken serious note of the concern you raised on several areas of our facilities – the mood lighting, shower, AC system and connection of the Wi-Fi internet. We deeply apologize for the inconvenience it may have caused you. We wish to assure you that we have looked into your concerns and have taken action to correct them. Our Engineering Department will reinforce regular maintenance checks to ensure that such incidents are avoided. Please be assured that these issues are isolated incidents and do not reflect the standards of Dusit Thani Manila. We are truly sorry if on this occasion we failed to meet those standards. We thank you for your patience and understanding in this matter and profoundly hope that we may have another opportunity to welcome you back to Dusit Thani Manila in the near future.

Kap Khun Ka,

Danelle Palang

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Reviewed October 25, 2012

Room was big but needed some work. New carpet etc . Place is fairly old. Everything else was great. Amazing foyer area. Good service from the front desk and hotel staff. Pricing was okay. Located next to glorietta. Great restaurants.

  • Stayed: October 2012
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Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

Stayed in this hotel every time I go to Manila. The rooms are always super clean! The breakfast is splendid! I wish I can say one thing negative about this hotel but I couldn't think of any. And oh, customer service is exemplary. As for location.. it's in the middle of everything. Greenbelt is a nice 10 minute walk but you have The QUAD across the street This hotel is a perfect balance of price, location, service, and did I already mention excellent breakfast?

Room Tip: I would choose this hotel over Hotel Intercontinental.
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  • Stayed: March 2012, traveled solo
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1  Thank iisgenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

Sometimes reviews goes too personal in terms of tastes so sorry, I try to keep objective. This hotel is great, I did not experience anything bad, is just that I prefer newer more modern style hotels in general terms. So this one is an old luxury hotel, guess need some renovation in the rooms, but the rest is totally positive for the business traveller. They have a great gym with a clean and working sauna. The service is better than in most hotels Ive been and the food is really really good, breakfast buffet has a wide range of possibilities. Wifi works in every corner of the hotel including rooms. Transportation from and to the airport is efficient, they even have wifi on the hotel limo. is just 30 minutes to the airport and the hotel is really good located in Makati area. Just one block away you find western food, pizza hut, outbackstake, starbucks, and also is surrounded by shopping malls, other luxurious hotels are also in the area, blocks away. So.....everything looks pretty good to me and I will probably return to this hotel without any problems. Price is also OK. It seems like they have a really great SPA but I did not use it.

  • Stayed: October 2012, traveled on business
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1  Thank JibberChile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Manila

Address: | Ayala Center, Makati, Luzon 1223, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Makati
#10 Business Hotel in Makati
#14 Spa Hotel in Makati
#15 Luxury Hotel in Makati
Price Range: $106 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 537
Official Description (provided by the hotel):
Dusit Thani Manila is located in the heart of the Philippines' premiere financial district, Makati City. The hotel is 25 minutes from the Ninoy Aquino International Airport, 15 minutes away from the country's major convention centers, right-at-the-doorstep shopping malls and entertainment centers. With 537 guest rooms and suites, 11 meeting and banqueting rooms for up to 1,000 persons, bars and restaurants - The Pantry, Benjarong Royal Thai Cuisine, Umu Japanese Restaurant, Pool Bar, Grab and Go, DFiT Fitness Center and award-winning Devarana Spa. The newly opened Celebrations Lounge, the hotel's dedicated events center is located at the Lobby Level while the 900 square meter Dusit Club Lounge, Library and Gold & Silver Private Dining Rooms are located on the 17th Floor. ... more   less 
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Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

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