I have stayed here four times….which is a real compliment to the place as I prefer to always break new ground on my travels. My first review on Makati palace was called 'I loved it'.
Typically the Filipino service is very friendly, the girls are so sweet and the guys are cool, fun and respectful. I love the people and want to share this part of an email I sent my brother about my stays there….
'I often set up my computer in the lobby or restaurant and work there all day to get me out of the room. I get one of the waiters to take 1,000 Peso note (about $25) and ask him to go change it to 50’s and 100 Peso notes. He comes back with the bundle of cash intact. I give him 100 and tell him to keep it .....he slips it quickly into his pocket. I give him 1 x 50 peso note for every person working (about 4 more) in the restaurant including the lady sweeping the floor over at the back, and tell him to hand them around, one each. Every one of them then approach me by turn thanking and bowing with a classic broad Filipino shy smile...wishing me a lovely day sir! What a great feeling it is. All for the bargain price of $25 a day....4 days = $100 in tips and I get to make that many people happy, 5 star service and celebrity status.'
Well this time it wasn't so. Those exact same faces seem to have lost some interest in their jobs, and in me. I had to keep asking them for service and once had to get up and ask them if I had become invisible.
Moving on, as the restaurant service was not the real concern. It is the maintenance, or lack of it. What was once a Palace is slowly becoming a tired old building. The lobby and restaurant is maintained well, but that ends at the lift doors. Now if you think about it, the lift is the one very concentrated room in the building that very single guest must use, it is unavoidable. Every guest uses this little wee room every day. So why it would be left unmaintained and unclean I can't understand. The walls of gold are smeared and unclean….the buttons are broken and falling out, and being sticky taped back together!
The rooms key-card that are supposed to let me in failed every day. I spent countless trips down to the lobby ask to be let in to my room. For one and a half days the whole buildings key system failed and no guests had room key-cards. The Wi Fi your are charged steeply for does not work on this trip…. The last times it was ok. The carpet in the accommodation levels hallways has become old and is coming up around the seams, and smells a bit damp. No maintenance is being done on the walls and hallways especially around the lifts and they are becoming scruffy.
About the rooms, if you choose the deluxe room they are great and cost around $75USD on Wotif. Good value and well worth it. If you choose the Superior room, they are ONLY $10 (420 Peso) less, selling at $65USD and awful (so I am not sure why they are called Superior). They are more like a $45 room. They have no carpet and no centralised air conditioning and are on the upper levels that the lifts take ages to reach. I booked the wrong one this time and to upgrade got asked for 1,500 Peso per night, that I fought very hard to get down to 1,000 Peso a night after persisting with my argument they are sold on line at only 420 Peso more. Adding that I am a Senior Contributor on Trip Advisor and that people will be reading this added some weight to my argument. So this time around that mistake and the room cost me $100 per night rather than $75. :-( I was very unhappy that the Palace management took advantage of the situation to take that extra money from me.
My message to the management is - Start spending some of the money that we guests bring you maintaining the building or we won't keep coming back. I am going to try around some other hotels next time I need to work in Makati. However I do recommend trying this place; it is good value if you book correctly.
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- Also Known As:
- Makati Palace Manila
- Hotel Makati Palace
- Makati Palace Hotel Metro Manila