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“Worst Hotel in 15 years”

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Makati Palace Hotel
Ranked #68 of 82 Hotels in Makati
Paris, France
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst Hotel in 15 years”
Reviewed May 25, 2012

Working for few weeks in Makati area, I decided to stay in this Hotel. Worst experience ever.
Service is terrible. The staff always saying Yes to your enquiries, but nobody is actually listening or delivering.
Laundry service is the worst I ever had to deal with in 15 years.
Check for the price of the hotel services, they will over charge you, compare to what is displayed.
Why I stayed in this Hotel. It was 5 min walk from my work. I should have chosen another one.

Room Tip: Check the rooms before checking in. Some are ok. Some are terrible.
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TheWorker2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
    30
    115
    106
    50
    52
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Dallas, TX
Level Contributor
129 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 26, 2012

Great location and walking distance to restaurants and entertainment right in the middle of Manila's financial district. The room offered basic amenities; nothing fancy but you get what you pay for. Staff was helpful and courteous. Parking is really tight!

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 24, 2012

There is better value in Makati for a room. The lobby is nice place to sit and watch the street life. It is a modern very large hotel with all the amenities, but the place is a bit tired. The rooms are large with fridge. Breakfast buffet is good. It is easy to find and convenient to malls and restaurants. Stairs are a killer with luggage to get to the lobby from the street. The door men generally dont assist without politely and firmly asking.

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BananaMangoChocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 23, 2012

Just a 5-minute walk from our office. Hotel is not recommended though for those with kids/teenagers as there are lots of "p" in the area. You'll see them doing tricks in broad daylight. I wonder why nothing is being done about it... Is it legal in Makati?

Breakfast was ordinary. Service in the dining room area was great, though. Housekeeping also did a great job. They did what my room mates and I requested, and continued doing what we requested without being told to do so.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marbella, Spain
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 15, 2012

Well, i stayed in this hotel for twice in between trips, and i have to say that i won´t again next time. The place is surrounded by strip clubs, discos and "company girls". While we were there, around the hall there were a few rooms with parties and drunk people making noise most of the night. I noticed that most guests were men ( for obvious reasons), so i wouldn´t recomment this hotel if you´re travelling as a family with kids.
As in for the rooms, well the bathrooms need a scrub and the penthouse rooms on the top floor a clean. It smelt of cigarettes and had hair lying around in the bathroom!

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Natkeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Makati hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2012

I stayed at first night in Superior room which was unclean and very old furniture and i changed it after one night to same type but the second one was nice and clean. The receptionist are friendly and smiley but the bad things is the Laundry as they lost one of my shirts and gave me someone els :(

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Cotabato, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2012

luxurious hotel. exquisite furniture. friendly people.

Room Tip: "Higher floors have less A/C unit noise"
See more room tips
  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROMEL88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Palace Hotel

Property: Makati Palace Hotel
Address: 5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Spa Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Makati Palace Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Makati Palace Manila
Hotel Makati Palace
Makati Palace Hotel Metro Manila

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