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“Great breakfast” 4 of 5 bubbles
Review of Berjaya Makati Hotel - Philippines

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Berjaya Makati Hotel - Philippines
Ranked #42 of 82 Hotels in Makati
Sydney, Australia
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great breakfast”
4 of 5 bubbles Reviewed April 25, 2014

Not as close to the airport as I thought. Some websites say 4km but its more like 9km. The hotel is on a side street so no traffic noise is good. The rooms are nice but there is no mini bar or refrigerator. The WiFi is spotty in rooms. My rate included breakfast and it was one of the best I've had. Plenty of options and really tasty. I would stay there just for the breakfast!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank meatybite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, April 26, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at Tripadvisor regarding your stay here in our hotel.

I sincerely thank you for the kind words and the good comments about our hotel nice room and best breakfast that made your stay memorable.

The minor problems that you mentioned have been brought to the attention of our related department. We are committed to you our valued guests and are taking immediate corrective steps.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

790 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Las Vegas
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 7, 2014

The area around the hotel is showing great improvements, with Century Mall now open, with a new Starbucks, and IHOP plus other places to eat in the mall, it is very nice. The Berjaya Makati is a nice hotel, clean, very nice friendly staff. Room was cleaned daily, new sheets, towels, the A/C is a bit on the cold side, so I frequently turned it off as the temp did not want to adjust.
The food was plentiful, lots of choices, sitting on the Veranda enjoying a drink would have been nicer but they are building a new hotel across the street and the barrier they erected to cover and protect the street from any falling debris really only worked to keep the pollution at street level.
Hooters is close, A Venue mall is nice also, got a manicure and pedicure there for less than $10 American. The staff are well trained, but the service is slower than I am used to in the USA, but maybe that is normal for Philippines, I am not sure.
Very nice hotel, I will stay here again.

Room Tip: The pool is on the 5th floor if you want to be close to it, better views higher up.
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank paulr147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, April 9, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at Tripadvisor regarding your wonderful stay here in our hotel.

Very much appreciate your comments about the great location, room cleanliness and staffs friendliness of our hotel

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

It was almost 4 years ago, that I stayed in this hotel. The hotel looks much better and surrounding areas are beginning to show some "Life". A new upmarket shopping complex Century City Mall located just at the back of hotel provides a new breath to the area. Adult entertainment moved a notch higher with "Hooters" restaurant walking distance from hotel. But as usual, traffic is the same deadlock!! everywhere.. . Best to stay in a place where its walking distance to everything.

We were given the new rooms and it does look good. Good size and functional. Bathroom looks good and water pressure is awesome.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank chreong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, March 27, 2014
Dear Valued Guest,

Thank you for taking time to write about your great stay with us.

I sincerely thank you for the kind words and the good comments about our hotel
.
We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

This hotel is not the greatest but it is clean and acceptable. The staff do try to be helpful. The rooms are clean (we had a room on the 23rd floor which was apparently renovated. The restaurants leave a lot to be desired. Had booked a room that included breakfast but decided to eat elsewhere after the first morning. Breakfast was awful. Food was cold and tasteless. We stayed there on two occasions as we had pre booked. THe location is OK. I think that if I return I will try another hotel.

Room Tip: Make sure you request a renovated room. I stayed on the 23rd floor on two occasions over a week.
See more room tips
  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BruceRichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, March 25, 2014
Dear Valued Guest,

Thank you for taking the time to write a review here at trip advisor regarding your stay in our hotel.

Appreciate your complimenting the location, room cleanliness and staff helpful of our hotel

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience it had caused you.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

Location...Food...Service...Rooms...Staff...All did what they were supposed to..look after you, and they did it very well. Off the beaten track a little but taxis are so cheap it does,nt matter at all.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BaznPatScarborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, March 25, 2014
Dear Valued Guest,

Thank you and very much appreciate that you posted a review here at Trip Advisor complimenting the location, food, services, rooms and staffs of our hotel

We are so happy you enjoyed your stay and look forward to welcoming you back

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 23, 2014

Excellent experience staying in Berjaya Makati. The room was clean and comfort. Staffs are friendly and helpful. Really value for money. The location is perfect. It's just walking distance to P.Burgos St. the entertainment area.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank viveganant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, March 25, 2014
Dear Valued Guest,

Thank you for sharing your wonderful experience at our Hotel during your recent stay.

Appreciate your kind words and good comments about the room comfort, friendly staffs, perfect location and value for money of our hotel

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
427 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 552 helpful votes
2 of 5 bubbles Reviewed March 4, 2014

I happened to walk by one evening and was looking at the menu by the door when a nice gentleman invited me in for a drink. I decided to pop in for a drink or two. Sadly, I found the live music too loud so much so that I moved to the outdoor patio while only halfway done with my beer. Bad decision as the patio outside was much louder with speakers blasting at what seemed like full volume. I never bothered finishing my beer, paid my bill and just left. A foreign couple also sat at the table next to mine at the patio but decided to leave after a few minutes telling the waiter that it was just too loud. I hope management realizes that blasting the speakers outside actually turns away customers.For the brief moment I was there though, service was friendly and prompt. Too bad.

  • Stayed February 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bryantpark88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, March 6, 2014
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in trip advisor.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience it had caused you.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Berjaya Makati Hotel - Philippines

Property: Berjaya Makati Hotel - Philippines
Address: 7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #42 of 82 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Makati Hotel - Philippines 3*
Number of rooms: 212
Official Description (provided by the hotel):
Conveniently tucked away in the verdant city of Makati, Berjaya Makati Hotel sets in the hub of urban wealth showcasing abundance of West and East culture. Setting itself apart from the others, the hotel not only gives easy accessibility to shopping malls but also to business trading in Manila. BERJAYA MAKATI HOTEL OPENS 3 NEW EXECUTIVE FLOORS. Berjaya Makati Hotel continues to offer its guests only the best hotel experience with the opening of three more floors boasting of 33 deluxe-level rooms.From having 179 rooms, the hotel will now have a total of 212 rooms with the opening of three new floors in July. Berjaya Makati Hotel, one of the recent players in Makati City’s bustling hotel industry which is currently enjoying robust growth and a steady influx of guests, now gives more options to visitors who are more discriminating with their choices.The new rooms, located on the 23rd, 24th and 25th floors of Berjaya Makati Hotel, have complete amenities at par with accommodations in pricier hotels. With the recent addition of 33 premium accommodation options, Berjaya Makati Hotel intensifies its mission of providing only the best to its guests, in line with the global hotel chain’s tradition of giving memorable experiences worth coming back to. ... more   less 
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Also Known As:
Best Western Manila
Manila Best Western
Best Western Makati
Makati Best Western
Berjaya Makati Hotel - Philippines Metro Manila

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