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“Value for Money and Excellent Service”

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Berjaya Makati Hotel - Philippines
Ranked #40 of 83 Hotels in Makati
Jio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Value for Money and Excellent Service”
Reviewed August 14, 2013

My wife and I with 2 other friends stayed at this Hotel and was impressed with their room setting and overall service levels. The hotel is conveniently located in the Makati city and there are number of good eating places around the hotel. You can also find a number of money exchanges around as well.
The city center and the massive malls (Gloriata?) is around 10 minute taxi ride.
I would stay here for sure.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 14, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at tripadvisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable.

We are look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 6 Contributor
123 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 9, 2013 via mobile

Great location. Old rooms poor lighting. Confused staff. Not a good breakfast at all. Free Internet I think it's probably the worst in betrayal portfolio of hotels. Having said that great value for money

Stayed August 2013, traveled solo
Helpful?
1 Thank Gregory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 11, 2013
Dear Valued Guest,

Thank you for sharing your experience at our Hotel during your recent stay.

Very much appreciate your comments about the great location of our hotel and great value for money.

The problems that you mentioned have been brought to the attention of our related department and action have be taken. I sincerely apologize for any inconvenience it has caused you.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 1, 2013

Stayed twice this year and all are the same. Hospitable staff, good food (specially their buffet breakfast), modern room design, facilities are ready for use, and very convenient location. Kudos to all staff and please maintain your good guest relations. :)

Room Tip: For a good dinner, you can go to the food bazaare located at the base of the hotel left side of Merc...
See more room tips
Stayed July 2013, traveled as a couple
Helpful?
Thank geprilgloria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 2, 2013
Dear Valued Guest,

Thank you for delivering the good news. Comments like this continue to inspire us to do better in servicing our guests.

We are so happy you enjoyed your stay and look forward to welcoming you back for the third time in this year and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2013

Pros:
The rooms were clean and spacious.
The hotel staff was very accomodating and helpful.
Cheap Price

Cons:
The flow of water in the shower wasn't as strong and the hot water can run out.
I was quite annoyed cause we checked in really late yet we had to wait for an hour for the rooms to be "ready".


All in all, still worth the stay for the price :)

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaraTravel1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 30, 2013
Dear Valued Guest,

Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.

The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience it had caused you.

We are committed to you our valued guests, and are taking immediate corrective steps to regain your confidence in us.

Thank you again, for your honest feedback, our apologies again and we hope to have the pleasure of welcoming you back here in our hotel to replace the negative impression with a more positive one.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

Good rooms with city views, good location, excellent customer service, warm and friendly staff, comfortable stay, access to local markets (Seven/Eleven) right next.

Enjoyed Fish and Chips!!

Can improve on the wi-fi services..

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 23, 2013
Dear Valued Guest,

Appreciate that you posted a review here at Trip Advisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and the good comments about our hotel that made your stay memorable and enjoyable.

We are looking forward to your next visit and wish you the best to your business and personal endeavors.

Thank you.

Sincerely yours,

Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 5 Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 17, 2013

Good location in the heart of Makati Ave.- walking distance to all establishments which we liked when we stayed there. The lobby was OK, the suite we stayed at was a little low in score for me but decent anyway. Client services were I have to point out that since the area was too busy, hailing cab was very bad during busy hours. The buffet breakfast was barely ok. Wifi connection was poor, to note a few. We even asked assistance if there could be something to be done since my partner was doing business to no avail. After a day, we decided to book for another hotel and what they did was upgrade our room for a better wifi but it was too late because we already booked and confirmed to a different hotel. Even though we had paid 5 nights in advance, they reimbursed 4 night back to us. What the management did, to note positively, was they let us use their hotel taxi, to the new hotel we just booked, free of charge.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeopoldBloom01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 19, 2013
Dear Valued Guest,

Thank you for sharing your experience at our Hotel during your recent stay.

Very much appreciate your comments about the great location of our hotel.

As for the weak WIFI in certain area, we are in progress of upgrading to serve our guest better. We are committed to you our valued guests and are taking corrective steps.

We hope that this would not preclude you from booking with us. We greatly value your support and are always ready to try our best to ensure that you enjoy a seamless visit with us.

Thank you.


Sincerely yours,


Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 14, 2013

The hotel offers smoking and non-smoking rooms. The room is spacious & apart from it has a mini living room. The view is great especially on the top most level where one can see the Makati Avenue block. Buffet great & not to forget the band that plays great music everynight. The location is perfect & availability of public transportation is not a problem.

Room Tip: Rooms on the top most gives a great view.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paolo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, July 19, 2013
Dear Valued Guest,

Thank you for taking the time to write a review here at Tripadvisor regarding your wonderful stay here in our hotel.

I sincerely thank you for the kind words and the good comments about our hotel that made your stay memorable and enjoyable.

We are so happy you enjoyed your stay and look forward to welcoming you back on your next visit and wish you the best in your business and personal endeavors.

Thank you.

Sincerely yours,


Norazman Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Berjaya Makati Hotel - Philippines

Property: Berjaya Makati Hotel - Philippines
Address: 7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #40 of 83 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Makati Hotel - Philippines 3*
Number of rooms: 212
Official Description (provided by the hotel):
Conveniently tucked away in the verdant city of Makati, Berjaya Makati Hotel sets in the hub of urban wealth showcasing abundance of West and East culture. Setting itself apart from the others, the hotel not only gives easy accessibility to shopping malls but also to business trading in Manila. BERJAYA MAKATI HOTEL OPENS 3 NEW EXECUTIVE FLOORS. Berjaya Makati Hotel continues to offer its guests only the best hotel experience with the opening of three more floors boasting of 33 deluxe-level rooms.From having 179 rooms, the hotel will now have a total of 212 rooms with the opening of three new floors in July. Berjaya Makati Hotel, one of the recent players in Makati City’s bustling hotel industry which is currently enjoying robust growth and a steady influx of guests, now gives more options to visitors who are more discriminating with their choices.The new rooms, located on the 23rd, 24th and 25th floors of Berjaya Makati Hotel, have complete amenities at par with accommodations in pricier hotels. With the recent addition of 33 premium accommodation options, Berjaya Makati Hotel intensifies its mission of providing only the best to its guests, in line with the global hotel chain’s tradition of giving memorable experiences worth coming back to. ... more   less 
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Also Known As:
Best Western Manila
Manila Best Western
Best Western Makati
Makati Best Western
Berjaya Makati Hotel - Philippines Metro Manila

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