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Astoria Greenbelt
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Reviews (373)
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All reviewsboutique hotelroom size isexcellent locationweek staywalking distancepremier roomshort stayshower arearooms are smallbreakfast was includedclose proximityvery pleasant stayshopping areaclean hoteldefinitely stay here againbusiness triphotel staff
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285 - 290 of 373 reviews
Reviewed March 14, 2014

Late post. Stayed here early this year when it was new and YES the location was wonderful. A stone's throw from Greenbelt - literally! For the price we paid during the booking, we were expecting a big hotel chain so imagine our surprise when we were greeted with a small two-story inn-like facade!

Interiors were clean but the receptionist sent us to the wrong room. We opened the room and we saw stuff all over. Luckily nobody was inside. Room was well appointed but was a bit dark. No windows/views, only curtains that make you feel that there are actual windows there.

Food was OK, service was OK. Average service - wouldn't stay there unless the price was 50% off.

  • Stayed: April 2013, traveled with friends
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1  Thank eleothegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneGreenbeltMakati, Sales and Marketing Manager at Astoria Greenbelt, responded to this reviewResponded May 18, 2014

Dear eleothegreat,

Thank you very much for choosing the hotel for your accommodations last April 2013. Thank you for taking the time in letting us know how your stay was.

Thank you for appreciating the location of the hotel. Thank you for informing us of your concerns during your stay. Rest assured that this has been brought up and given attention to. We shall use this to provide a better service to you, our valued guests, and give you a pleasurable stay.

Again, thank you very much and we thank you for helping us improve our services through your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014 via mobile

This hotel is in the heart of Greenbelt area and perfect for shopping or dining. The hotel itself is well appointed with a nice lobby , pleasant staff and resto available. That being said, everything else was a nightmare and we checked out after only 2 nights and moved to our regular spot in makati. Points that were poor: dirty bed sheets I'm not sure they were changed. Went to grab a pillow from the closet to exchange and it had hair all over it. Moving on, we ordered 2 glasses of juice, followed up with 1 more call 30 minutes later and received the wrong juice 1 hour later. Time for a shower... That was cut short when the water heater explodes and starts sparking and smoking. Wifi didn't work though the router was right by the room. We called 3 times and never heard back. All of this was brought to their attention and no compensation or even apology was offered. As experienced hoteliers (both of us are GMs of hotels and hotel companies)we know what guest recovery means and were expecting it.... Nope. I will credit the door men, security guards and front desk agents as they were very pleasant and cheerful throughout our stay. Possibly a quality check for the HSKP Manager on the work of that team can be something if value, as well as trainings for guest recovery.

Stayed: March 2014, traveled as a couple
6  Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

Thank you very much for the excellent service!
The staff were wonderful, friendly and very helpful.
They were always there for me when i needed them. The front desk personnel were great, i love them!
The housekeeping department,doorstaff, and the restaurant crew were great as well.
Everybody treated me like a king when i was there, i felt like i´m a member of the One Greenbelt Hotel family.

I wish i could take all of them and work for me here in Germany, you will be highly recommended.
It was an unforgetable stay.

Greetings from Berlin, Germany!
Dankeschön.
Rey de Guzman
CEO / Managing Director
Inter-Garne Berlin Deutschland

  • Stayed: February 2014, traveled on business
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Thank Rey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneGreenbeltMakati, Sales and Marketing Manager at Astoria Greenbelt, responded to this reviewResponded May 18, 2014

Dear Rey D,

Thank you very much for staying with us last February 2014. We appreciate your time in making the review and letting us know how your stay with us was.

Thank you very much for the wonderful words you have for us. This gives them inspiration to continue and provide better service to our valued guests like you.

Again, we thank you and we hope to see you at the hotel again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

Location was awesome, so convenient to the center of shopping mall and restaurants.

Room size is so far so good, we are from Hong Kong and I've seen really small size hotel rooms. The Bedroom was out of our expectation, there's nice hot shower.

Just one thing was they don't have central air-con system, so once we leave the room and everything was shut down, the air inside the room was really bad.

However, for the price what we've paid included breakfast, we can't ask for more.

  • Stayed: December 2013, traveled as a couple
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Thank Kikko02013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneGreenbeltMakati, Sales and Marketing Manager at Astoria Greenbelt, responded to this reviewResponded May 18, 2014

Dear Kikko02013,

Thank you very much for choosing the hotel for your accommodation last December 2013. We appreciate the time you spent in letting us know how your experience at the hotel was.

Thank you for liking our location and the rooms even if it is on the cozy side. Rest assured that improvements are being made to give our guests a pleasurable stay.

Again, thank you very much and we hope to see you at the hotel again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

The hotel is located just a block away from Greenbelt mall. The staff were friendly and accommodating. Room was clean and tidy. The bed was comfy. Problem with the room was that it was windowless. The wifi speed was decent but sometimes i couldn't get a connection. Breakfast was good.

  • Stayed: August 2013, traveled with family
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Thank Hamilton U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneGreenbeltMakati, Sales and Marketing Manager at Astoria Greenbelt, responded to this reviewResponded May 18, 2014

Dear Hamilton U,

Thank you very much for staying with us last August 2013. We thank you for spending your time in making a review.

Thank you for appreciating our location, staff and cleanliness of our rooms. Rest assured that we shall do our best to maintain, if not, improve more to give the best service possible to you our valued guests.

Again, thank you very much and we hope to see you at the hotel again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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