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Reviewed 4 weeks ago

I was there for a short while. It is a budget hotel. But it is clean and you can rest here.
The rooms are small and spacious enough.

The restaurant below is not that good - specially for vegetarians .

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank SaadTowheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frederick s, Manager at Red Planet Manila Makati, responded to this reviewResponded 4 weeks ago

Dear Mr. SaadTowheed

Greetings from Red Planet Manila Makati!

Thank you for posting an honest feedback of your recent stay with us. The team and I greatly appreciate your effort in providing our hotel with a review. It is through reviews such as yours that we are kept in check on how we do well in our daily operations.

In regard to your comments on our concessionaire restaurant, we regret that you this was your impression. Your observations are important to us and we take your feedback to heart. May we politely inform you that we have already informed the restaurant management of your concerns and appropriate actions shall be taken accordingly. Rest assured that we will keep on improving our services for you and for all our guests in the future.

Apart from this concern, we believe that we have made your stay comfortable and a truly memorable one. We also appreciate you for recognizing the hotel's cleanliness as you have personally described them in your review.

Thank you so much and we would be glad to welcome you back with us again soon to witness the improvements we have made.

Thank you so much and Have a great week Ahead!


Best Regards,


Frederick Santos
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Clean quiet room, comfortable bed, good shower, fairly modern décor, good front door security, great location for restaurants. Ticks all the necessary buttons, except for the wi-fi, which in our case was poor. The phone signal was good so I used my pre-loaded data instead of wi-fi. The ceiling fan was good so we used that rather than the noisy aircon. Fortunately we only had one suitcase. It would have been a squash if we had two.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank BeijingTimetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frederick s, Manager at Red Planet Manila Makati, responded to this reviewResponded 4 weeks ago

Dear BeijingTimetraveler,

I would like to start by thanking you for taking the time to post the hotel review of your recent stay at Red Planet Makati and share it with our TripAdvisor community.

We are glad to read that you enjoyed your stay with us and we really appreciate you for highlighting in your feedback the "great value" which we have provided you, aside from the hotel's clean quiet rooms, comfortable bed, good shower, location, and security as described by your own personal experience.

In regard to your comment on the wi-fi, I am glad to politely inform you that we are now in the process of upgrading our wi-fi system as part of the on-going hotel improvement project.

We thank you for your continuous support and we look forward to serving you again soon.


Best Regards,


Frederick Santos
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I always recommend staying at Red Planet Hotel. The price and the location suits my work schedule and location. My only concern is the availability of the parking space. During peak season, It is hard to park on their parking area. So it is usually on a first come, first serve basis. However, I do not mind because my sleeping experience is great.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank asilaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frederick s, Manager at Red Planet Manila Makati, responded to this reviewResponded 4 weeks ago

Dear Asilaya,

Greetings from Red Planet Makati!

We would like to send you our sincere appreciation for recognizing the excellent customer service we have provided you in the hotel and that we believe it would be a lasting impression. Your feedback is of most importance to us which will certainly motivate us all to always keep up the good work.

We also thank you for being one of our most loyal guest and for continuously recommending the hotel. We look forward to having you back with us again soon.

Have a great week ahead!

Best regards,

Frederick Santos
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

Singaporean.
The air-con and shower room exhaust fan both very noisy. Feedback to reception, promptly sent a guy to my room, he look at it, said: it's working. I told him yes working but too noisy. He answered, oh I see. Then left and never return.
I had another sleepless night.

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kweesong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTour766046, Manager at Red Planet Manila Makati, responded to this reviewResponded January 17, 2020

Dear Mr. Kweesong C

Greetings from Red Planet Manila Makati!

Thank you for sending us an honest feedback of your recent stay with us. The team and I greatly appreciate your effort in providing our hotel with a review. It is through reviews such as yours that we are kept in check on how we do well in our daily operations.

In regard to your comments on the AC unit and exhaust fan in your room, we regret that you this was your impression. Your observations are important to us and we take your feedback to heart. May we politely inform you that we are now in the process of upgrading the facilities, the AC unit and Wi-fi upgrade included, which is still part of the on-going hotel improvement. Rest assured that we will keep on improving our services for you and for all our guests in the future.

Apart from these concerns, we believe that we have made your stay comfortable and a truly memorable one.

We hope that these incidents would not deter you from staying with us again in the future and we would like to welcome you back with us again soon to witness the improvements we have made.

Thank you so much and Have a great week Ahead!

Best Regards,

Frederick Santos
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

great place to stay, comfortable, AC is on a great working condition, good parking space, close to nightlife and restaurants, accommodating staff, very friendly people, just the internet connection is slow.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tangolezferrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frederick s, Manager at Red Planet Manila Makati, responded to this reviewResponded January 13, 2020

Dear Tangolezferrer,

Thank you for choosing Red Planet Makati as your accommodation place here in Manila. We are glad to hear that you enjoyed your stay with us and it was our pleasure to have served you to the best of our abilities, and we thank you for your gracious kindness.

Likewise, we are pleased to know that you were very much satisfied with the hotel's location as it is a plus indeed, especially when you want to do some shopping in the Makati area and everything is just within walking distance.

We thank you very much for your patronage and we look forward to having you back with us again soon.


Best Regards,

Frederick Santos
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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