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“Stayed here a previously but my last visit was such a turn off”

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Red Planet Makati, Manila
Ranked #17 of 83 Hotels in Makati
dipolog city
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Stayed here a previously but my last visit was such a turn off”
Reviewed August 7, 2013

I have no illusions about budget hotels, in fact, I have stayed at Tune Makati around 3 or 4 times previously even though I have a house an hour away. I normally stay here when I go out w/ friends and dont want to drive drunk home or have a driver wait up for me. I am usually content w/ the arrangement - just a clean room, comfy bed and great location(although in an alley). These things usually pose no problem for me. On my birthday last month I went out w/ my friends in Rockwell to celebrate and decided to book a room here because I did not want to go home to Quezon City and I had a flight to catch the next day. They had a table for "CONCIERGE" of sorts who offered airport taxi rides at the rate of P600 which I thought was hilarious. I told them i was a local and the airport was just around 20 minutes away even w/ traffic.I could not understand why they are offering this exorbitant rate- are we not in a BUDGET hotel? Anyhow, determined to get a cab by myself I went out and asked the guard to help me hail one, Took him around 3 minutes to wave to waiting cab around the corner which had the sign "HOTEL TAXI". Did not make sense as it was just a regular taxicab except for that sign. That should have been a red flag, but I didnt think of it and handed the guard a tip and off I rode in the taxi. Around 2 corners from the hotel the driver told me he will charge P300 and will not use the meter. I right off told him mustering all the calmness left in me that I could report him because that is illegal and that I am a lawyer. He told me he will just drop me off then. I objected and said Definitely not! I have my luggage and I do not know this area (we were in the small streets of Makati). Perhaps sensing I will really report him he just told me to add a tip of 100 to the bill. I am okay with tipping, infact i am quite generous if service is good. But tipping is not demanded for- specially not in taxis. NOW, why am I writing my complaint about this horrible experience w/ the taxicab you might be thinking. Shouldnt this be about the hotel? Well the thing is, I realized the guard and the taxicab driver were in cahoots and the driver was just waiting for hotel guests probably thinking tourists can be easily ripped off unlike locals who know their way around. Which explains the "HOTEL TAXI" laminated sign propped near the dashboard window. I suggest that the hotel management look into this. I know that budget hotels have limited services but guest safety should still be a priority. Oh and to add insult to injury I generously tipped the guard for getting me a cab right away,only to find out he is in cahoots with the taxi driver. Bad experience!

  • Stayed July 2013, traveled solo
    • Value
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Helpful?
8 Thank adianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Philippines
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 10, 2013

When I check-in at Tune Hotel Makati I was amused when the front desk gave me a red bag with towel, soap & shampoo inside. It would be appropriate if they had towels, soap & shapoo place in the room not give it to hotel guest. About the room, it's kinda small but it is well equip with a security deposit box where one can leave his/her valuable things. The bathroom is spacious. I hope the hotel management will consider installing phone unit per room so that hotel guest can call the frontdesk or make outside calls rather than going out of the room & making calls at the floor lobby. As my title says hotel security measurement is excellent, outsiders or non hotel guest can't access the elevator without a key card. A transporation for hire is available at the hotel lobby.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Paolo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 5, 2013

My partner and I chose this hotel because it kinda looks good in the internet. When we came in our room, we were disappointed with the airconditioning because what they have is a window type AC that didn't really cooled the room that much. The ceiling fan was no help as well. The worst part is when the electricity was cut off at around 5AM. We called the frontdesk using our own cellphone because they don't have a phone inside the room and when we asked why the electricity cut off, the staff told me that there is a technical problem with our key card. The staff didn't even empathize, had we woken up a little bit late, we would be sweating then. They sent a security guard who gave us a new keycard. When we went to the front desk to for our check out, I think what happened was the staff who did our check in made an error in putting the credits in our keycard because instead of 24 hours, the electricity got cut off excatly after 12 hours from our check in time. They just don't want to admit that they made a mistake. Poor customer service!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PerfecTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

This is a very practical hotel for any traveller that plans to stay in a specific destination for business or pleasure. The rooms are very comfortable and bring a sense of "home." The value that you get for what you pay works out perfect as the hotel manages to address the very basic needs of any traveller which is a comfortable room to relax at the end of the day. It is strategically located in the heart of makati and the staff are very pleasant and warm.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melecio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, California
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 4, 2013

I stayed at Tune Makati for one night in March 2003. In my opinion, this hotel is a decent place to stay for a night en route to the next destination, but no more. The rooms are definitely clean enough, but are very small and just barely bigger than the bed. Fortunately I do not travel with too many things, so not that big of a deal. But still, kind of gives you a claustrophobic feeling being in the room for too long.
The bathrooms are just a bit smaller than the room itself. Water pressure and temperature seemed to be fine. Weird though, the actual shower basin is just a bit lower than the rest of bathroom and it always made me nervous that if the shower water were to breach, it would flood the bathroom and into the room.
Hotel reception to me seemed a bit robotic and I felt awkward to ask questions. I only asked questions when absolutely necessary.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oceantroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

I checked in to the Tunes in Makati back on March 19, 2013 today is July 4, 2013 I am still here!!
the best value for your money anywhere in Makati and I have stayed in all the major hotels for the past 4 years in this area. All the staff go out of their way to help you and make your stay comfortable. The hotel is very clean and nice, I have no idea when I will check out. If and when I leave I will return. Enjoy!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangde County, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

All in all the tune hotel makati is good especially the people in the reception they always help me with directions and if i have some questions but they need to fix their Wi-fi service because sometimes my laptop receives low signal maybe because they have many guests.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Feng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Planet Makati, Manila

Property: Red Planet Makati, Manila
Address: Kalayaan Ave | E. Mercado Cor. F. Calderon Street, Makati, Luzon 1210, Philippines (Formerly Tune Hotel Makati)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Planet Makati, Manila 2.5*
Number of rooms: 213
Official Description (provided by the hotel):
An array of pubs, bistros, restaurants and tourist attractions surround the 213-room Red Planet Makati, Manila, a stylish property at this dynamic destination. It's 30 minutes from Manila International Airport and centrally located in the Makati Commercial and Business District. Major tourist attractions easily accessed include Rizal Park, the National Museum, Intramurous, Manila Cathedral and Manila Ocean Park. The property's practical and comfortable rooms include four with wheelchair access. Red Planet Makati, Manila has redefined the value-hotel sector by offering an all-inclusive rate for every room, every night. All rooms have free high-speed Wi-Fi, soothing power showers, quality custom-made beds with upscale linen and many other features including air conditioning, in-room safes, hair dryers, ceiling fans and a 32-inch flat screen TV. There are no hidden costs in the room rates or the amenities we provide. ... more   less 
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Also Known As:
Red Planet Makati, Manila Metro Manila

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