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“Amazing view amazing swim...”

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City Garden Hotel Makati
Ranked #20 of 82 Hotels in Makati
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing view amazing swim...”
5 of 5 bubbles Reviewed May 3, 2013

We came here for the 2nd time because we really liked the place when we arrived in Manila 4 weeks before. Good food-especially the Linguine with pesto and prawns! Clean rooms and a very nice view from the rooftop! Take a swim up there! The Stuff is very friendly!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tripnalang37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, May 8, 2013
Dear Guest,

We sincerely appreciate the wonderful feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know where we have done well and where we need improve on. Your valuable comments will be shared with the rest of the Team.

We also look forward to your next visit in the near future.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
City Garden Hotel Makati
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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San Diego, California
Level Contributor
171 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

For $89 a night, this hotel is a good place for your money. It is located at the Industrial Center of the Philippines with all the high rise buildings and business establishments. If you need a peaceful night of sleep, then you should check this place out. It is not the best hotel in the Philippines, but for $89 a night with 2 beds / hot shower/ a working air conditioned room, it is not bad. The location is also quiet and peaceful. Security is good and the front desk is courteous and friendly. Yes, you can stay in those $200+ a night hotels, but in the Philippines, price is not a guarantee of how good the hotel will be. This is one hotel I will be visiting once again in the near future as I was completely satisfied with their amenities and services.

Room Tip: Book on line and you can get it cheaper than $89 per night.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mang Andres V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, April 19, 2013
Dear Guest,

We sincerely appreciate the wonderful feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know where we have done well and where we need improve on. We are glad to hear that you found our services courteous and efficient.

Your valuable comments will be shared with the rest of the Team.

We also look forward to your next visit in the near future.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
City Garden Hotel Makati
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed April 13, 2013

Yep, great view from the top, which was enjoyable. That's the high point, so to speak. The rooms are small, but clean, the buffet breakfast is a bit above average and all the creepy old men with their young "girlfriends" who frequent the hotel are sickening. I thought Bangkok was bad. And don't be in a hurry when you go to check-out because it's a slow process for some reason. I was the only one there and they told me to have a seat while they figured out my bill. Not good. The location is fine, but I'd look for another option if I ever go to Manila again.

Room Tip: high floor with a view is nice.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beemarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, April 14, 2013
Dear Guest,

We appreciate the feedback you gave us during your recent stay in our Hotel. We are concerned about your issue during your checkout. While it is our procedure to have the room checked it should not take you more than 5 minutes to wait and settle your bill. This only shows that we need to train our Associates to avoid recurrence. This is a priority!

We also hope that you would still consider our Hotel on your next visit.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

My boyfriend and I stayed at this hotel for three nights. We had read the reviews online about the long check-out times but thought it couldn't be that bad. Unfortunately we were wrong. It took three different visits to the front desk to try and extend our stay by one night, then when we went to check out they tried to charge us a higher rate than what was told to us the day before. After more discussing among the staff and 20min later they finally got it sorted but the whole check out affair took 35min.

The bed was one of the worst we have ever slept on in a hotel. On a positive is that the gym is nice and the location is good.

All in all you can do much better in Manila for less.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JilliG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, April 14, 2013
Dear Guest,

We appreciate the feedback you gave us during your recent stay in our Hotel. We are certainly concerned about the amount of time spent during your checkout. This definitely not what we have set as a standard. This only shows that we need to train our Associates to avoid recurrence. This is a priority!

We also hope that you would still consider our Hotel on your next visit.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

Early this year was an awaited trip with my partner to manila..
we decided to book for a simple hotel so as to minimize our expenses.
City garden makati was indeed simple... straight forward., but ohh the service was superb...
Front Desk crews are accomodating to any request., I remember Lee even reommended places to see around right away..
Breakfast was awesome with friendly staff...
I would really recommend this hotel for future travellers in manila...

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank haroldking2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, April 14, 2013
Dear Guest,

We sincerely appreciate your feedback during your recent stay in our Hotel. It's always good to hear from guests for us to know where we have done well and where we need improve on. Your valuable comments will be shared with the rest of the Team.

We also look forward to your next visit in the near future.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 29, 2013

The rooftop bar is the most exciting part of this hotel. The view is indeed fantastic! As my friends and I were waiting for our order to be delivered, we noticed that the bartender mixing someone's iced tea, took the spoon, dipped it into the glass of iced tea, tasted the iced tea using the same spoon -- and placed it back into the glass! Very disgusting!!!! He must use a different spoon or a glass to taste????

The food that we ordered was terrible. Not worth your money.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, April 14, 2013
Dear Guest,

We appreciate feedback during your recent stay in our Hotel. We will certainly look into the concern you raised as this is definitely not our standard. Our Bartenders are trained not to mix drinks directly in the glass but in a pitcher as this is prepared by batch. Bar spoons that they use go to a separate container for washing. This we need to reiterate to the members of our Team.

We hope that you would still consider us on your next visit.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

Excellent service I had so far in a hotel, surpasses five star hotels I had stayed with. The room was good sized and fully-equipped. Filipino cuisine was excellent. I had a very good time. Filipino hospitality was great.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kirsten1719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGHGM, General Manager at City Garden Hotel Makati, responded to this review, March 29, 2013
Dear Guest,

Thank you for taking time and giving us feedback during your recent stay in our Hotel. It's always good to hear from guests for us to know where we have done well and where we need improve on. Your valuable comments will be shared with the rest of the Team.

We also look forward to your next visit in the near future.

Thank you very much.

Yours truly,

Johnny G. Rios
General Manager
City Garden Hotel Makati
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Garden Hotel Makati

Property: City Garden Hotel Makati
Address: 7870 Makati Avenue | corner Durban Street, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Garden Hotel Makati 3*
Number of rooms: 160
Official Description (provided by the hotel):
Ideal for expats, short or long term stay.Facilities includes swimming pool & gym plus full security surveillance camera. Nearby establishments: BDO bank, Century Mall, Mercury drug, 7-11, Gasoline station, Powerplant and Ayala Malls. ... more   less 
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Also Known As:
City Garden Makati
Makati City Garden Hotel
City Garden Hotel Makati Metro Manila

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