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“Biggest Hotel Disappointment I've ever experienced!”

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Best Western Oxford Suites Makati
Ranked #36 of 82 Hotels in Makati
Florida
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Biggest Hotel Disappointment I've ever experienced!”
Reviewed July 8, 2008

I stayed here because all other hotels I was interested in in Makati were full. The biggest disappointment I have ever had in my travels! I had a junior suite, and the view was beautiful.... but that is the only good thing I can say about the hotel. The wallpaper was peeling badly, the carpets were badly stained and should have been replaced a decade earlier. The ceiling was dirty and stained. The hotel has three elevators, and there was no time during my stay when all three were working. This means a 10-minute wait every time you want to go up or down. One of the elevators got stuck with me in it........ it took 25 minutes for me to be rescued by workers prying open the elevator door between floors and then having to jump the four feet to the hotel floor. All Manila/Makati hotels are overpriced, but I would not stay in this hotel again if the room was free!

  • Liked — the view
  • Disliked — everything about the room and the elevators
  • Stayed March 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TheAsianTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Chinese (Simplified) first
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English first
Isle of Man, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2008

I stayed at this hotel for one night as a stopover between flights. I chose the hotel after reading reviews on this site and wasn't disappointed.

Ok, yes the hotel is in the middle of the red light area, but like a good lad I never ventured out once I'd checked in due to being a little on the tired side and maybe because I couldn't trust myself to behave if I did venture out! :-)

As far as the hotel itself goes, I was more than pleased with it. The price I felt was right for the very spacious clean room I had. By UK standards, the minibar prices were comparable to shop prices and was well stocked. There seemed to be a good selection of channels on the TV, but as I was so tired, I wasn't looking too hard for something to watch!

I'm going back to Manila at the end of the year and will be using this hotel again.

  • Liked — The very spacious room
  • Disliked — Nothing really!
  • Stayed April 2008, traveled solo
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Lazrigus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong SAR
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 19, 2008

Manila and Makati are suprisingly ill-equipped for the budget traveler... ie, the one that doesnt want to pay the price to stay at the Shangri La or the Peninsula, but the also the one that doesnt want to stay in what basically amounts to a Hostel. That's where the Oxford Suites comes in. The price is very reasonable for all amenities, ie. something comparable to a top business hotel like the Shangri-La's Traders Hotel for example. The suites (and yes, they are suites), are equipped with everything. It's spacious, designed tastefully, the lighting is nice and varied, TV has plenty of channels. Staff is very nice and there is a bar and restaurant downstairs. The only thing that sucks is that the water heater didnt really work (ie. warm instead of hot water) and that the breakfast was pretty dry and tasteless. But the staff were very helpful and parking is free (if you have a car and driver.) All in all, the neighborhood may be dodgy, but this hotel sure is a great alternative... of course until Manila or Makati figures out how to open its first real "boutique hotel".

  • Liked — Cleanliness and Amazing Rooms.
  • Disliked — The Neighborhood was not so good.
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Raised_Eyebrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 10, 2008

We wanted a nice clean safe hotel for use in transit on the way t beautiful Boracay.
Okay - its not far from the airport, and the facilities are okay, but
#1) The "concierge" directed us to the WRONG AIRPORT. That is just not something i expect from a hotel that deems itself a "business hotel"
#2) EVERY time we had them call us a taxi, it was a shady taxi which would demand we bargain and not use the meter (PS - we didnt have that trouble outside shopping malls etc)
#3) The room service food is terrible, avoid
#4) If you are uncomfortable about staying across the road from "Club Bottom" and other classy establishments then think again.

  • Liked — Relative proximity to airport, clean facillities, Makati City is pretty safe
  • Disliked — A concierge who misdirected us to wrong airport, shady deals between staff and taxis
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scighera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Makati hotels

jake5148
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 9, 2008

The place is clean and the people are friendly enough, I would say it is a 3 star hotel with internet, cable tv, air conditioning, 24 hour room service, a gym, The rooms are clean, etc. The main attaction to this place I think is its location. It is literally in the middle of P. Butro in Makati. There are "Bars" as far as the eye can see in every direction when you walk out side the lobby, I am actually sitting in the lobby writing this at the moment and a girl just came and sat next to me, waiting for her "boyfriend". I will be honest the price is relatively cheap and the hotels it self is quite nice but the relentless amount of Bars and seedy locals kind of get to you after a day or so, you just want to walk down the street with out having 12 hookers and 5 pedlers approach you offering you sex or watches. You can stay here and enjoy your self but it will get old after a couple of days.

  • Liked — Location
  • Disliked — too many hookers and people selling things
  • Stayed May 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jake5148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2008

The hotel rooms are great, as is the lobby and the staff were all friendly and helpful. The only problem is that you have to walk down a street full of seedy bars to get to it! Once you're off that street in fact you are in quite a good location, near to the main shopping area. For me, though, I dreaded walking through that area each time I had to go back to my room. It's a shame because the hotel itself was lovely and the price was reasonable, but because of its location I would not go back there.

  • Liked — typical 4 to 5 star accommodation
  • Disliked — the area it was in
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kat32Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2008

A well appointed hotel with friendly staff.

The rooms are spacious and very clean with Cable TV, good air conditioning and decent bathrooms

The staff cannot do enough to help and are very cheerful

There are some downsides

The elevators are glacially slow and, if you are on the top floors, expect a 20min wait to get to the lobby.

The location is right on Burgos st with its go-go bars and all that entails. The people selling dodgy DVD's and the women offering massages are not in the slightest aggressive, but it will not be to everyone's taste.

The hotel seems to turn a blind eye to "lady visitors" and you get frequent sights of plump, middle aged Europeans with frighteningly young Filipino women in the elevators and the lobby.

The laundry and internet charges in the hotel are very high, use the many net cafes locally and the "Let's Talk Dirty" Laundry next door which is cheap and efficient

I would definitely stay here again for its friendly staff and ammenities. But, its location means it is not suitable for everyone

  • Liked — Staff, Cleanliness, location
  • Disliked — Wait for elevators
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SimonMaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Oxford Suites Makati

Property: Best Western Oxford Suites Makati
Address: 518 P. Burgos Street, Makati, Luzon 1210, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Makati
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Oxford Suites Makati 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
BEST WESTERN Oxford Suites Makati is a 27-story with 154 guest room property located at the heart of Makati's business & entertainment district. The hotel is ideally located 30 minutes from the international & domestic airports and just minutes away from the commercial center and shopping malls such as Greenbelt and Rockwell. Patterned after the emerging trend of boutique lodging found in Los Angeles and London, BEST WESTERN Oxford Suites hotel rooms and amenities are designed to meet the needs of the world traveler. ... more   less 
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Also Known As:
Oxford Suites Makati Hotel Makati
Oxford Hotel Makati
Makati Oxford Hotel
Best Western Oxford Suites Makati Metro Manila

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