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“In the heart of lights and biz”
Review of Citadel Inn Makati

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Citadel Inn Makati
Ranked #72 of 83 Hotels in Makati
Florence, Italy
Level 6 Contributor
170 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“In the heart of lights and biz”
Reviewed May 1, 2012

Located in the Business and light district of Makati, reachable by taxi and jeepney (local transport in philippines). A high rise Hotel with luminous, spacious and clean rooms thought the bed is quite old, with bathroom, Dining section/kitchen and a (salone) receiving section. Swimming pool at the 15floor (which i missed). No free wi-fi, haven't tried their food/restaurant hence lots of restaurants outside the hotel, bars and clubs as well.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MigsDeManille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Townsville, Australia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 29, 2012

We arrived in Manila from Darwin very early in the morning and discovered that we couldn't book in until 2 pm. So it pays to book in a day earlier. By 2 pm we were exhausted. The hotel is old and needs attention. The rooms aren't expensive but they shouldn't be. The corridors upstairs were very hot while waiting for lifts which were slow. The rooms looked terrific when I saw the photos on Agoda but the reality was a let down.

I had trouble with the phone system and could not ring home at all. The beds had very flat pillows and the sheet underlay was an old style blanket folded in half that scrunched up during sleep and become uncomfortable.

Cannot comment about breakfast as I ate elsewhere. with friends. Menu looked nice though.

In saying all that about the place. I really enjoyed my stay. The staff were very nice people and nothing was too much trouble. The hotel is in a fabulous position to the bars and restaurants. The night life in P. Burgos St is wonderful. Taxi's to the front door constantly. All was good really. You get what you pay for though. Same anywhere.

If you are dictated by price on your holiday, it's not too bad a place to stay. Personally I will look for a more modern place next trip but in the same location. Its fun.

Les Parker
Townsville, Australia.

  • Stayed April 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eggy1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 25, 2011

We stayed for a night in this hotel coz it was recommended by our friends. I didnt expect much - the rates were very low compared to the rest of Makati. This is an old hotel obviously. Originally booked a studio room - the room was very old and dingy and didnt look good at all. The bedframes were rusty and the walls of the ceiling was already matted with God knows what. Fortunately they allowed us to upgrade to a 1 bedroom suite (front desk and staff were really nice) - we stayed as a couple and the place was huge. It still looked a bit old but it was way better than the studio. Location wise - this is close to burgos so if you're a family this isnt really the best place to go.

Room Tip: book upper floor rooms to avoid the noise. avoid studio rooms!
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  • Stayed June 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank Marco T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, Georgia
Level 4 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 9, 2011

Had received good references for this hotel from some travelers a while back and thought that it would be a good place for my family of 7 to spend a month of our 3 month Philippines Trip in the Manila/Makati area.

We found the hotel to be below 3rd world standards and not near as good as anyone has ever said about the place. Beds were broke down, sliding glass doors would not secure against the weather, air conditioning was poor, pool was HORRIBLY filthy! So filthy that I would not let my kids get close to it!

I have stayed at better places EVERYWHERE i have been in the world and was so disappointed with this place that we left 2 weeks early, gladly leaving the disaster behind and running out the front door.

The hotel is on BURGOS Street, PROSTITUTION CENTRAL with Viagra pushers CONSTANTLY asking me if i needed Viagra! I got so tired of it, I asked them if they wanted one of my 4 kids for a while to see what Viagra would do for you then!

When i went out with my Filipina wife for dinner one night, we overheard one of the girls say that "she got her an Americano 'money bag' ". Not sure if they thought my wife was a prostitute too or what, but it was not an area that i wanted my family to be in.

My extended Filipino family came to visit the week we left and i was ashamed to have them see Makati, some for the first time in their lives ( the first visit ever for my Father-In-Law of 75 years) and I was ashamed to have them see the filth of what should have been a wonderful experience. But i guess they needed to see the degradation of human living at least one time and know that some of the TV shows are accurate with drugs and prostitution.

While the condotel staff was courteous, the amenities were horrible. We tried to stay out of the hotel and tour what the beautiful Southern Luzon region had to offer, we still had to come back to the place.

We left early to return to North Luzon and to the beautiful people of the Roxas Isabele area and found we were happy to be amongst real people again.

We will never go here again.

Beware, unless you are going to Makati for a Sex-Vacation, DONT TAKE YOUR FAMILY TO THIS AREA! BURGOS Street, Makati, Philippines is NOT how you want to remember the BEAUTIFUL PHILIPPINES and Filipinos!

Room Tip: Dont stay at this condotel, pay extra and get to a good area.
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
14 Thank TimeShareShy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Makati hotels

Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 6, 2011

We checked in and 30min later we checked out. Staff seems helpful but everything else was dirty, dark feels unsafe they have 4 locks on the door, seedy, just all in all bad. The reason i got this hotel was bcs it was in Makati and they had a special in Ensogo big big big Mistake.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MitsyN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 10, 2011

Me and fiance stayed for one night and had a very bad experience.
Room - we booked for a studio-type room but when we came in, they transferred us to one-bedroom suite (no addtl price was charged). Inside this room, it was not pleasant, the room looks so old, and you can feel the floor's dirt. The smell was not good.
Security - before we went to sleep, we locked all the doors. We double locked the main door, and we also locked the bedroom's door. But to our surprise, when we woke up, the bedroom's door was opened, and the main door's unlocked!!! that was soooo terrible!!!
I dont recommend anyone to stay here due to security/privacy concerns.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nel8680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haugesund, Norway
Level 4 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 13, 2011

I tried this once, but after 2 hours, I just moved to City Garden, close in area. The room was dirty, it smells food every place in hotel, bathroom av "kitchen" was really crapped, The pool was made for 50 years ago, and I had no idea about to try it, it looks like it should been renovated at least 10 years ago. All looks like it have been closed for years..

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JanHaugesund_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadel Inn Makati

Property: Citadel Inn Makati
Address: 5007 P Burgos Street | Bel-Air, Makati, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #72 of 83 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citadel Inn Makati 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Citadel Inn Makati Hotel Makati
Citadel Makati
Citadel Inn Makati Metro Manila

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