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“Unpretentious Hotel in Manila” 5 of 5 bubbles
Review of The Peninsula Manila

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The Peninsula Manila
Ranked #4 of 80 Hotels in Makati
Certificate of Excellence
Singapore River, Singapore
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Unpretentious Hotel in Manila”
5 of 5 bubbles Reviewed July 11, 2014 via mobile

The Pen in the most unpretentious hotel in Manila for me, it speaks quietly of elegance and sophistication. Well appointed rooms, food is superb. I think the lobby is even more grand than that of Hong Kong Peninsula (less the RR parked at the drive way). The entire team of the hotel are very mindful of the guests needs for vomfort and secirity unlike the Duty Manager Kevin Santos of Shangrila Makati who is very rude and arrogant. Overall, The Pen is indeed majestic and yet hospitable to every one who wants a good nights rest.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Manuel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,813 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Guadalajara, Mexico
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 11, 2014 via mobile

The hotel is a master piece combining quality, superior service and taste. Their success lies in the attention to details, the room amenities are formidable and the food offered are supreme. The only item I could find that may be of interest for other travelers is the TV service. It's via satellite which I believe is a miss as 90% of the time is cloudy, therefore you keep having issues with the connection

Stayed July 2014
Helpful?
Thank claudio_albarran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

What a great hotel! The lobby really sets the tone for the hotel. The strains of music from the orchestra really relax. The staff were fantastic, helpful, polite and friendly. The room was spacious and clean. This is a fantastic hotel. 11 nights of luxury.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aus_Pete_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
521 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

I have been coming to this hotel for 16 years and stay on average in 45 hotels worldwide per year. This hotel continues to be my favourite hotel worldwide for sheer class and quality of service. The standard of the hotel and services continue to be consistently excellent whether you are on business or a leisure stay. Highly recommended.

Room Tip: Pay a little extra and stay on the Club Floor for Club Lounge access
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

I spent 7 days on this hotel on a business trip to Manila, it was my first time in Manila and for sure the staff at this hotel make my trip much easier. Great customer service for sure. As I was working night shift for a couple of days I need it to have my dinner at 1 AM in the morning at the room and the room service was great, good food, fast service. They have an awesome SPA with a great variety of services that are perfect to help you to recover from the Jet Lag. Swimming pool is nice and restaurants in general are really good. The only opportunity is the Bar where they allow to smoke inside and even for smokers like me it was too much to tolerate.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Epeniche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
118 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed July 4, 2014 via mobile

Have stayed here several times. Always first class service. Good choice of restaurants. Beautiful lobby area - great for holding lunch meetings. Easy to reach business district from the hotel but do allow time to get through the terrible manila traffic.

Stayed May 2014, traveled on business
Helpful?
2 Thank ExplorerLog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
448 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
2 of 5 bubbles Reviewed July 1, 2014

I made my reservation using American Express Fine Hotels and Resorts package.

My reservation was all in order, and my reservation was for a room on the executive floor, which was kindly upgraded, as per the benefits of the package.

Pleasant room, well-appointed with a view over the Makati cityscape. Good ambiance in keeping with the elegance theme which dominates its website. I used the ‘Spices’ Asian fine dining restaurant which was a very enjoyable experience with good food and attentive service. A good selection of signature dishes, representative of various Asian countries. Great choice of meals, wines and beers.

My stay was short, just overnight and packed with meetings, so not too much time to enjoy.

The second benefit of the Fine Hotels and Resorts package is a one way transfer to the airport. I utilised that at check out. You can imagine my disappointment when they provide a ‘hotel taxi’ – far out of keeping with the ‘elegance theme’ that dominates their website. The taxi played radio music throughout the journey. For certain you don’t see a picture of a hotel taxi on their web site!!!! The expectation of being provided with a hotel taxi was somewhat akin to how I would have felt had the fine dining restaurant, Spices used plastic cutlery. Very tacky Peninsula. If you can’t afford a limo, better not to offer anything at all. For sure the Peninsula in Hong Kong wouldn’t provide you with a taxi transfer!!! Maybe an exchange of staff would be beneficial so they can learn in this respect.

I'm back in Manila this week - not at the Peninsula I would add.

Room Tip: Just avoid the transportation service.
See more room tips
  • Stayed June 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Manila

Property: The Peninsula Manila
Address: Corner of Ayala and Makati Avenues, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Makati
#4 Luxury Hotel in Makati
#4 Romantic Hotel in Makati
#4 Family Hotel in Makati
#4 Business Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Peninsula Manila 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
The Peninsula Manila Hotel Makati
Peninsula Hotel Makati
Peninsula Makati
Manila Peninsula
The Peninsula Manila Makati, Metro Manila

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