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“Wow!” 5 of 5 stars
Review of The Peninsula Manila

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The Peninsula Manila
5.0 of 5 Hotel   |   Corner of Ayala and Makati Avenues, Metro Manila, Makati, Luzon 1226, Philippines   |  
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Ranked #5 of 79 Hotels in Makati
Sydney, New South Wales, Australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wow!”
5 of 5 stars Reviewed July 10, 2014

What a great hotel! The lobby really sets the tone for the hotel. The strains of music from the orchestra really relax. The staff were fantastic, helpful, polite and friendly. The room was spacious and clean. This is a fantastic hotel. 11 nights of luxury.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Aus_Pete_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,463 reviews from our community

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Kuala Lumpur, Malaysia
Level Contributor
343 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed July 8, 2014

I have been coming to this hotel for 16 years and stay on average in 45 hotels worldwide per year. This hotel continues to be my favourite hotel worldwide for sheer class and quality of service. The standard of the hotel and services continue to be consistently excellent whether you are on business or a leisure stay. Highly recommended.

Room Tip: Pay a little extra and stay on the Club Floor for Club Lounge access
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 7, 2014

I spent 7 days on this hotel on a business trip to Manila, it was my first time in Manila and for sure the staff at this hotel make my trip much easier. Great customer service for sure. As I was working night shift for a couple of days I need it to have my dinner at 1 AM in the morning at the room and the room service was great, good food, fast service. They have an awesome SPA with a great variety of services that are perfect to help you to recover from the Jet Lag. Swimming pool is nice and restaurants in general are really good. The only opportunity is the Bar where they allow to smoke inside and even for smokers like me it was too much to tolerate.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Epeniche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
117 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

Have stayed here several times. Always first class service. Good choice of restaurants. Beautiful lobby area - great for holding lunch meetings. Easy to reach business district from the hotel but do allow time to get through the terrible manila traffic.

Stayed May 2014, traveled on business
Helpful?
2 Thank ExplorerLog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
168 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed July 1, 2014

I made my reservation using American Express Fine Hotels and Resorts package.

My reservation was all in order, and my reservation was for a room on the executive floor, which was kindly upgraded, as per the benefits of the package.

Pleasant room, well-appointed with a view over the Makati cityscape. Good ambiance in keeping with the elegance theme which dominates its website. I used the ‘Spices’ Asian fine dining restaurant which was a very enjoyable experience with good food and attentive service. A good selection of signature dishes, representative of various Asian countries. Great choice of meals, wines and beers.

My stay was short, just overnight and packed with meetings, so not too much time to enjoy.

The second benefit of the Fine Hotels and Resorts package is a one way transfer to the airport. I utilised that at check out. You can imagine my disappointment when they provide a ‘hotel taxi’ – far out of keeping with the ‘elegance theme’ that dominates their website. The taxi played radio music throughout the journey. For certain you don’t see a picture of a hotel taxi on their web site!!!! The expectation of being provided with a hotel taxi was somewhat akin to how I would have felt had the fine dining restaurant, Spices used plastic cutlery. Very tacky Peninsula. If you can’t afford a limo, better not to offer anything at all. For sure the Peninsula in Hong Kong wouldn’t provide you with a taxi transfer!!! Maybe an exchange of staff would be beneficial so they can learn in this respect.

I'm back in Manila this week - not at the Peninsula I would add.

Room Tip: Just avoid the transportation service.
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2014

Sadly, the service and quality of this establishment has deteriorated. Dirty carpets, busted lightbulb, no wastebasket in both my room and the toilet (I had to request), a few clueless hotel staff and a general unpreparedness dealing with foreign card transactions made for a disappointing and underwhelming business trip. I have always loved the old world style and charm of this hotel, but now sadly I think it's just old, and needs to look at upgrading both its facilities and quality of service.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank josieposie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

Stayed here for the last leg of our trip to Manila, hotel is exclusive and is visited mostly by business people.

Pleasant customer service and Room's big enough for 3 people.

Amenities are very close too!

Room Tip: if you're not fussed about the walking distance from the hotel to the shops, this is hotel's...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Christiandel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about The Peninsula Manila

Address: Corner of Ayala and Makati Avenues, Metro Manila, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Makati
#4 Romantic Hotel in Makati
#4 Business Hotel in Makati
#5 Luxury Hotel in Makati
Price Range (Based on Average Rates):
Hotel Class:5 star — The Peninsula Manila 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
The Peninsula Manila Hotel Makati
Peninsula Hotel Makati
Peninsula Makati
Manila Peninsula
The Peninsula Manila Makati, Metro Manila

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