Based on rave reviews from colleagues, I was looking forward to staying at the Peninsula. Indeed, the entrance area and huge lobby impressed me right away, with an orchestra playing classical tunes when I arrived. I also thought the pool area and the buffet breakfast were first-rate.
The grandeur was amiss in other areas. For example, only two staff handled check-out when I left, leading to a longer wait; some staff were shuffling papers instead of taking care of customers. Food orders at the pool restaurant took a long time, but at least beverage service was very fast and the ordered dishes very tasty. In addition, while the room was functional, it lacked atmosphere and was very cold and humid, even when turning off the A/C. The windows were among the dirtiest I have seen in five-star properties, with a thick layer of dust on the outside. On the other hand, the room offered an excellent desk area and rapid internet connectivity to take care of business. The bathroom was extremely spacious and warmly lit, and everything worked well.
Traffic in Manila was worse than expected, so we spent a lot of time in the car between meetings. In addition, the city is not pedestrian-friendly. While several malls were within walking distance, with great indoor and outdoor restaurants, getting back from them to the hotel required climbing over some barriers and jaywalking, as the underpass to the hotel closed at 8 pm. No shuttle bus was available to and from the hotel.
So overall, I am not certain if I liked the entire set-up. I am torn and have mixed feelings about the hotel.
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- Also Known As:
- The Peninsula Manila Hotel Makati
- Peninsula Hotel Makati
- Peninsula Makati
- Manila Peninsula
- The Peninsula Manila Makati, Metro Manila