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“Fabulous old world style luxury”

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The Peninsula Manila
Ranked #4 of 83 Hotels in Makati
Certificate of Excellence
Finland
Level 5 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Fabulous old world style luxury”
Reviewed March 17, 2008

The Peninsula Hotel in Makati/Manila is not the newest hotel in the Philippines capital, nor may it look the most impressive from the outside. What it is though is a first-class hotel, with fabulous interiors, lovely outside pool, and above all exceptionally good service & staff.

I have stayed at the Peninsula hotel three times and always have I been impressed by the staff service and the beauty of the interiors of this hotel. As mentioned, the pool situated outside is also set in a lovely little garden - nothing in this very peaceful setting would ever lead you to believe that you are in fact right in the centre of Makati business district. The gym & large jacuzzi inside are also in top shape, and sauna is working just fine.

The rooms are a choice between older rooms which are slightly outdated in their decor and newly furbished, more Asian style interiors that look more appealing. Regardless, the rooms are very functional and, whats best, the bathrooms are both large and beautifully furnished, with marble tiling and separate large bath tub / shower / toilet areas. Sheer luxury!

Breakfast menu features a wide variety of Philippino, Pan-Asian and European foods, along with a massive selection of fruits etc.

I would recommend this hotel for its exceptionally good location, superb service by the well-trained staff, most attractive interiors & dining facilities, and relaxation potential (pool, gym & spa). Whether you are in Manila for business or waiting for a flight to one of the thousands of beautiful islands, The Peninsula Makati is an excellent choice to stay at.

  • Liked — Service, location, pool & spa, food, bathroom in rooms
  • Disliked — hotel from outside looks a bit delapitated
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mijansso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 15, 2008

We stayed at the Peninsula Manila last January and let me just emphasize that everything in this hotel shouts out pure luxury…
My girlfriend and I booked a “superior” room at the Ayala wing (or Ayala tower) noticing how much more expensive the rooms are at the newly renovated Makati wing/tower. So with low expectations as to how the room would “feel”, we approached the desk. We were pleased at how friendly and accomodating the check-in staff were, not skipping any details and providing straight, no-nonsense answers to all of our questions. We were shown our room and I must say that considering the location, level of service and security the hotel offered that we really felt more bang for our buck.
The bathroom was superb with a bath-tub, a grand sink and mirror, plus separate “cubicles” for the shower and toilet. The bathrobes and towels were soft and smelled good. They provided all of the necessary toiletries. Shampoo, shower-gel, bath-gel, conditioner, body lotion, sewing-kit, shower-cap, etc. Though I never used any of them, I took a wiff at the shampoo and bath-gel, concluded how good they smelled so brought one of each with me as souveniers. They replenished the stock the next day. And yes, I brought a bath-slipper with me, too.
The bed was VERY comfortable and the pillows they provided were the best I’ve ever slept on. It's strange how big a difference the choice of pillows will make to the quality of sleep you’ll have.
One thing I’ve been dreading ever since I found out during the booking process that our room was to face Ayala avenue (the Philippine answer to Wall-street) was the noise from outside. Now we know that the Pen is a 5 star hotel, but still, we were still please how this was never an issue in the 5 nights we stayed there, considering the amount of noise and traffic I could hear outside (Philippine drivers are notorious for their “beyond-excessive” use of carhorns).
The room had great airconditioning which can be regulated by a control unit, that strangely enough reminded me of a hospital switchboard. The TVs in the Ayala wing were not LCD flatscreens like those found in the newly renovated rooms. But how important is this small detail when you’re on vacation, really? We had a big CRT television which was good enough. What bothered us was the huge motel-style cabinet that housed the TV and minibar that was just too big and was taking up so much space.
The daily fruit basket was a nice touch, though the daily newspaper under the door is something that management/staff could skip when the guest is clearly there for leisure.
The lobby is just a jaw-dropping sight. Just hanging out in the lobby makes one feel the grandeur of of it all, having coffee and desserts among some of Manila’s most important personalities. And if you're patient enough, you might even catch a glimpse of the "Lady with a thousand pairs of shoes". Yup, the former Philippine dictator's widow, Imelda Marcos is a frequent resident/visitor of the Pen.
For a special dinner, my girl and I went to “Old Manila”, the signature restaurant of the Peninsula Manila. This is one of those stiff places that makes it’s money by maintaining it’s stiffness. Not a laidback place, but then again, it's not supposed to be. A classy restaurant indeed, we were seated by a waiter who was to be our own for the duration of the meal and no-one else’s… talk about 5-star service!!! The food was worth bragging about, but expect to pay around 3-4 thousand pesos per person for a 3 course meal and dessert. Definitely not the place you’d bring your burp-out-loud beer-buddies to.
Breakfast at Nielsens buffet was superb, with an omelette/pancake station and a wide selection of drinks and food that other countries consider breakfast (sushi in the morning?). One thing they could improve on is their variety of bread. My girl was a bit disappointed when none of the bread they had on the buffet was not “rough” enough for her euro-stomach. But she did get to taste, according to her, at Nielsen's the best muesli + yoghurt cereal she’d ever had, so the bread issue went away.
Having said all that, the main attraction of the Peninsula Manila has got to be the staff and their dedication to impeccable service. Everybody greets and smiles, but unlike most other 5-star hotels, the Peninsula people do it in a non-irritating manner. They are eager to please and help out while at the same time they somewhat unintentionally give the impression that they geniunely enjoy doing it. The service does not feel fake. The security personell are thorough, but not overwhelming or intrusive. They check everything before you enter, even when they know you live there, which is a good thing. The checking of bags and purses for "items for the unthinkable" before entering a public place is the norm in Manila, so better willingly open up that bag. The surrounding areas around the Pen are some of the, if not THE safest place in the capital. That's what you get when you put four 5-star hotels, a chain of high end malls and the main financial district of the country all in one place... security gets beefed up.
Will definitely stay again.

  • Liked — Great service, Tight security - but not intrusive, close proximity (5-10 minutes walk) to the best shopping malls, superb breakfast, overall luxury feel.
  • Disliked — No ATM machine - closest one is 10 minutes away.
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Purple_Tactics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 13, 2008

The service was impeccable - every member of staff from the highest manager to the maids in the hallways greeted every guest, the bellboys were helpful and friendly, the front desk staff efficient, everything was excellent. The rooms were lovely and well cleaned and the daily fruit basket was very much appreciated!

  • Liked — The quality of the staff
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank flossj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY, NY
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 7, 2008

My wife and I were a little worried about this hotel due to the recent political events involving the hotel, but when we pulled up to the driveway, we found security had been beefed up. Check-in was a breeze and an attendant as well as a couple of baggage handlers showed us to our room. The famous Page Boys were in abundance in the cavernous lobby. It’s actually quite cool to see them in the same uniforms that the old school Page Boys would wear back when the Peninsula franchise started, cap and all. They were always ready to help with any baggage or shopping bags.

Our room was in the newly renovated Makati Tower. It was a modernly furnished, comfortable sized room for two with a king sized bed, flat screen television and a lovely view of Makati. The bathroom was quite spacious with a toilet, separate tub and shower. The young lady who showed us to our room also mentioned to us that each room offered included internet access and included LAN cables in the desk. Unfortunately, we didn’t bring our laptops. Also, every day, the housekeepers not only provided turndown service, but also supplied us with a small basket of fresh fruit.

The pool area was very nice, and had some orchids and birds of paradise surrounding various sections of it. A coi pond was situated by the pool entrance. The gym was well equipped with treadmills and cycling machines each with its own television. There were a number of weight machines, cable machines and a smith machine in addition to benches and free weights. The staff provided towels and bottled water, and I could tell one of the attendants was eager to assist and train me. Needless to say, I had a good workout at this hotel.

Location of the Manila Pen is pretty desirable. Besides being in the heart of the business district of Makati, it is located just a couple of blocks away from Greenbelt, which is a multi building shopping center containing high end stores and home to dozens of restaurants and a movie theater. We walked over to Greenbelt nearly every day to try out a new restaurant.

There were a number of food options available within the hotel, however we only tried a few of them. At the pool, we ordered a refreshing buko (young coconut) juice served in the shell. Inside, we had cocktails and lunch in the Lobby. My club sandwich was delectable and came with very crispy french fries. Other than regular food and drink menus, the Lobby also offers a separate ice cream menu from which we ordered a Halo Halo. It’s a Filipino desert consisting of shaved ice, gelatin, sweetened milk, custard and ice cream. Delicious! Had a buffet breakfast at Nielsen’s which offered continental, Asian and western breakfast selections. I ordered a snack one night from room service: a Page Boy sundae!

The Peninsula Manila is one of the most luxurious, service laden, and expensive hotels in the Philippines. Was it worth the price? Yes. Through renovations, they were able to update this hotel, yet retain its grand hotel old world charm. We plan on staying here every time we visit Manila.

Two things of note: I’m not sure if this had to do with the new renovations or what, but we definitely had a problem with the plumbing. The water pressure was fine, but the hot water would turn on and off for split seconds while washing hands or showering. This is not something that would ever deter us from staying here again, but it definitely gives you something to shout about when you’re in the shower and it goes cold, then a half a second later it’s scalding hot. It wouldn’t happen during the entire shower, but it would happen enough to remember during a short 5 minute shower. Also, the television channels had a buzzing sound in the background. Perhaps there was some interference being caused by something in the building.

  • Liked — Service, quiet
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank aba1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 25, 2008

This hotel is expensive and we would probably not stay here if we didn't have a special corporate rate but every time we come through Manilla we stay here and we really love it.

The service is terrific, but I have to say that 4 out of the 5 times we have been here we have had to catch a flight before the breakfast buffet was open and while the front desk staff has always been amazing in trying to accommodate us with a special breakfast that is ordered the night before, they have never been able to deliver on this one thing. Everything else is fantastic.

We don't use the hotel car service - it's too pricey and catching a cab has never been a problem. Just make sure you agree on a price before you get in as they never use their meter.

My favorite thing about this place has to be the pillows though...It is hard to believe that pillows could make such an impression but these feel fantastic after a long day of traveling...ahhhhhhh.

  • Liked — The service and the facilities - in addition to the pillows!
  • Disliked — Can't get breakfast if you are departing on an early am flight.
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank tazzmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 7, 2008

This is a nice place with really good service. Their breakie is great. Lovely pool and gym. great spa - really good massages, but if you get room service they massage you on the bed - not so comfortable. The beds themselves are much nicer than most asian hotels - not too hard. free cable Internet in room and wireless in lobby - other hotels charge $10/day. Lots of restaurants in house to choose from. Great atmosphere in the lobby - it is the 'place to be seen' in Manila so is always a hive of activity. Nice music in the lobby as well.
The 2 towers are very different. ask for a room in the renovated tower - bit more expensive but big difference (I have stayed in the place 3 times). very nice bathrooms.
Few negatives:
Location is ok but you have no restaurants nearby (that is the only thing the InterCon has going for it over the Pen).
sometimes you have to wait a while for a taxi. Traffic on Ayala Ave is SHOCKING!!! allow time in peak hour - starts at about 9 am
I stayed in the InterCon last time and plan to return to the Pen next time.

  • Liked — decadent and polished
  • Disliked — no restaurants in the immediate area
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank fluffmypillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Ireland
Level 5 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 3, 2008

Stayed here last year and I must stay that everything was just perfect. Lobby was amazingly grand. The rooms are lovely & the food was great too. Location's very central & security's very tight. Love it.. We were overbooked by our airline company so they booked us here. We so loved it!!!

  • Liked — everything
  • Disliked — nothing
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ErlBigGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Manila

Property: The Peninsula Manila
Address: Corner of Ayala and Makati Avenues, Makati, Luzon 1226, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Makati
#4 Family Hotel in Makati
#4 Romantic Hotel in Makati
#4 Business Hotel in Makati
#4 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Peninsula Manila 5*
Number of rooms: 469
Reservation Options:
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Also Known As:
The Peninsula Manila Hotel Makati
Peninsula Hotel Makati
Peninsula Makati
Manila Peninsula
The Peninsula Manila Makati, Metro Manila

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