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“Excellent experience, service and a home away from home”

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Makati Shangri-La Manila
Ranked #10 of 82 Hotels in Makati
Certificate of Excellence
Chicago
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent experience, service and a home away from home”
Reviewed August 19, 2009

I stayed there for 3 nights and in that short time frame, the hotel staff made me feel that I was "home". I celebrated my birthday with family and friends in Makati and was surprised to find the staff delivering a birthday cake to celebrate as well. (The hotel is very professionally detailed in personal attention to their guests). The staff was professional, friendly and always attentive.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DarcyMontague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (450)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
san diego
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2009

We stayed here a few nights beforing returning home in the US. We had connecting rooms that had 2 twin beds in each room, but they were almost the size of double beds so 8 fit comfortably. Our children were all 12 and under.
The rooms are spacious, clean and the restaurants had a variety of wonderful cuisine. It is definitely a hotel we would return to again. The only negative was that the staff wasn't as friendly towards filipinos. My husband is caucasian and got friendlier service. The front desk attendants specifically were not as friendly towards filipinos.

  • Stayed January 2006, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank momof7now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney,Australia
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 10, 2009

Just returned from Manila where I stayed at the excellent Makati City ShangriLa. With excellent services, prices, staff and location you should not stay anywhere else in Manila

Manila is a true contrast of extreme poverty and wealth. The city tour shows these contrasts with the main "attractions" being boarded up theatres that held Miss Universe in 1976. The city is tired and desperate for an injection of cash, with the tour guides and transfer driver basically begging us and other tourists to return. This makes the city seem incredibly sad

Although I am in no rush to return to "sad" Manila, the city I would stay at the Shangri La Makati City anytime. This is a truly wonderful hotel with a high level of service

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScottsComments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, SK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 27, 2009

This hotel was absolutely stunning. The artwork in the lobby area is amazing. It had great food in their restaurant, and the rooms were great, very clean, and comfortable. The housekeeping staff and other hotel staff were very helpful and friendly. We had some complimentary fruit in the room which was nice. The hotel had a nice outdoor pool and a tennis court too.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EJCSAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2009

I recently stayed here on business. The rooms were fantastic (I had a Super-King size bed), the facilities excellent and the service superb. If you need a hotel in Manila - stay here!

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank macfishnchips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Germany
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 18, 2009

Highly efficient hotel - working nightshift is often a problem due to noise / interruptions despite 'do not disturb' and limited 24@7 restaurant. The hotel has been happy to deviate from the menu when ordering some food at 3:00 am at night, service was always quick and efficient with a big smile. My only complaint is that the aircondition is too cold / makes the room feel slightly damp. However, I did not raise this with the hotel - they might have been able to fix this for me. Super speedy broadband as well.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sauerkrautUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 11, 2009

I have stayed at the Shangri La hotels in Bangkok, Singapore and Hong Kong. I love them all...but, this one may be the best! Incredible hospitality and great food. Well-located, also. Highly recommended. Hope to return someday.

Stayed July 2009, traveled as a couple
Helpful?
3 Thank WLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#8 Spa Hotel in Makati
#8 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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