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“3-star service! Bad experience!”

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Makati Shangri-La Manila
Ranked #9 of 82 Hotels in Makati
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“3-star service! Bad experience!”
Reviewed December 7, 2008

The moment I checked into the hotel, the service spelled trouble. The receptionist asked for my passport and she dissapeared leaving it on the front desk. I gave her lecture which she apologised. They could not check us in until 2pm. So we continued with our meeting and checked in later.

On the first night I discovered they check us into a smoking floor level (16th floor). The room was filled with smoke. Why on earth would they check people into a smoking floor without asking the guest first?!?!?! So unthoughtful!

I will never return to this place again!

  • Liked — Everything is bad when the service is bad
  • Disliked — Lousy service and putting me at the smoking floor level
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank lemonite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Male
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 3, 2008

My friend did the reservation for us. She requested for a late check in and we were given a late check out as well. I loved the hotel, the front office and bell staff are attentive and friendly, which is contrary to what I have been hearing from other people.
The lobby is grand and has a very pleasant aroma, it appeals to all senses.
The room wasn't really big but the architecture and design is very elegant, the bathroom is huge though, and we really appreciate this. There's a fax machine in every room, although I would've appreciated a DVD player more.
The pool could get crowded, I wish they had a larger poolside and more seats for sun bathing.
I would say the Makati Shangri La has one of the best locations in the metro. It is few minutes away from the airport, the train station and literally a few steps away from the malls and party places. It is also right smack in the corporate centers/offices.
Food is ok as well, I loved the Circles Restaurant, the theme and teh food itself. Service in the restaurants were not as attentive as the lobby staff though.

  • Liked — Location, service (front office)
  • Stayed November 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank stassja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2008

Everything is perfect...we stayed for a month with my 2 kids and hubby and we are so happy with overall service down to food, cleanliness of the room...the best part is the people, bellman, frontdesk, housekeeping everyone is so friendly and polite....it is pricey but you get what you pay for....

  • Liked — the people, the nice amenities, the location
  • Disliked — nothing
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank romeromarivic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 13, 2008

My stay at the Shangri-La couldn't have been better. Where to start? Everything about the hotel is luxurious. The opulent lobby pulls you in immediately, but once you get to the room you feel like you're in heaven. We stayed in two different rooms (were there on two separate occasions), and both had a wonderful view of the city. The bathrooms were huge and decorated nicely. I loved the shower! The beds were oversized and heavenly. The hotel is centrally located and within walking distance to shopping, restaurants (oh so many restaurants), Glorietta and Greenbelt.

Everyone from the bellman, to the front desk staff, to the concierge, to the waitresses, to the greeters, were very friendly and helpful. And the breakfast buffet - oh my goodness! I still think of it to this day! I'm trying very hard to think of something bad to say about the Shangri-La but I can't. It was truly perfect.

  • Liked — Ideal location, great buffet, beautiful rooms, excellent customer service
  • Disliked — I loved everything about this hotel
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Wayfarer35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 11, 2008

#1 rant: there was a small cockroach near the toilet seat, ewww
#2 rant some more: the 1st time we swam @ the pool, we were allowed to take with us the poolside towels so we won’t shiver on the way up to our room. the 2nd time we swam, we were asked to leave the towels. the person there didn’t even consider the fact that it’s freaking cold at the corridors! or at least suggested that we just return em at a later time!

  • Liked — The location
  • Disliked — The cockroach
  • Stayed February 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank bliss024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 22, 2008

If you are looking for a 5 Star hotel; this is the one to stay at! I stayed for 7 days and couldn't have been happier!

Lobby:
- Beautiful decor and the floral arrangement in the centre was changed every few days.
- Lobby lounge has nightly entertainment and excellent drinks. They were a bit costly; but you should have at least one and soak in the atmosphere.

Circles Restaurant:
- Excellent morning buffet! You could have Dim Sum or made to order omelettes!

Staff:
- Exteremly helpful and always said hello and held the door for you.
- Lots of security on site and made me feel safe in the hotel.

Room:
- Great size and amazing bed!
- laundry service was an added bonus! I sent landry down in the morning and had it back after 7pm the same night.

Gym:
- Excellent facility! Every machine and weight station you could think of!

I can't say anything negative about this hotel. It was great!

  • Liked — quality rooms; gym; restaurants
  • Disliked — Far from downtown core
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank futureisfriendly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, AR
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2008

From the unbelievably friendly door greeters to the beautiful views of the room, the Makati Shangri La is where you MUST stay in Manila. The rooms are wonderful, although they do not all have flat screen TVs yet. The Circles restaurant was great...LOVED the breakfast each morning. Did I mention the hotel was beautiful? We were there at Christmas time and the tree in the center of the lobby is just incredible. Highly recommend!

  • Liked — Circles
  • Disliked — No flat screen tv
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank InterNate1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Romantic Hotel in Makati
#3 Family Hotel in Makati
#7 Spa Hotel in Makati
#7 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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