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“Good Location in Makati”

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Makati Shangri-La Manila
Ranked #11 of 86 Hotels in Makati
Certificate of Excellence
Reviewed June 17, 2014

Perhaps relative to other hotels in Makati this hotel is special but I would not go out of my way to stay here again, it was just OK. The decor and ambiance were not to our taste, my partner was here on business and we opted for the lounge room. I was able to make good use of the lounge which was a nice space to sit in and take in the views of the city and enjoy a drink/snack.

Our room needed some updating, the bathrooms were also dated and could use a revamp. I found the decor to be tacky --but that is a matter of taste. The location is convenient as it is close to all the malls and lots of dining options--but you always have to be alert walking anywhere at night-- I was told. I opted for a city tour that was arranged by the hotel with a small group and I enjoyed being able to see other parts of the city.

Overall I was not fond of the hotel, a little too big and flashy for my taste but the service was pleasant.

Room Tip: Worthwhile to opt for the rooms with lounge access.
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  • Stayed: April 2014, traveled on business
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1  Thank RamonoS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 26, 2014

Dear RamonoS,
Thank you for the detailed review, and I truly appreciate the points you mentioned as a chance to constantly improve the hotel. Renovations are certainly underway – from restaurants, facilities and function rooms to guest rooms. I’m glad that you enjoyed the Horizon Club Lounge during your stay – certainly a great place to unwind and literally drink in a panoramic bird’s eye view of the city. I hope you give the hotel another opportunity to show that your stay is always highly valued.

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1,444 - 1,450 of 2,739 reviews

Reviewed June 14, 2014

This is a truly excellent hotel in the heart of Manila, near the shopping and dining areas. If you can afford, its worth it. There are outdoor tennis courts, which is notable for hotel in the middle of the city. Pool are is not huge but well maintained. You'll certainly feel secure also. Guards and staff make sure you feel safe.

  • Stayed: June 2014, traveled on business
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Thank PotatoMasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 26, 2014

Dear PotatoMasher,
Sounds like you had a go at tennis while you were here. I’m glad to know that you had full use of our Health Club facilities. The hotel’s security is definitely one of the best in town, as we deem it of utmost importance to ensure that our guests feel most comfortable during their stay. Thank you for an excellent rating, and I hope to see you again in the hotel when you find yourself back in Manila.

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Reviewed June 14, 2014

Rooms are clean, spacious and relaxing. Everything functions to a high standard and the staff are typically Filipino -style friendly and warm. The breakfast buffet at Circles is one of the best I have sampled.
Not much in the way of views and bar can be a little noisy but you are right in the heart of Makati plus the concierge staff are excellent and knowledgeable if you'd like to travel a little further afield.
Rates are extremely reasonable for this level of service and comfort.

  • Stayed: June 2014, traveled on business
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Thank simcfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 26, 2014

Dear simcfro,
Thanks for this great feedback. The Concierge team do know how to recommend a thing or two about the city, and I hope that meant you found the time to explore more around Manila. I agree that Filipinos are definitely topnotch when it comes to service. I hope this isn’t the last time you find yourself back in Manila, and I do hope to get the chance to welcome you again here at Makati Shangri-La.

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Reviewed June 14, 2014

I spent ten days in Manila on Business staying at this Hotel and found it to be excellent.

The Gym was great and it has a 25 metre pool ideal for laps.

The wifi is extremely fast and consistent .

The attention to detail and quality of service was of the highest I have ever experienced.

It's location is excellent surrounded by malls and restaurants and it's close proximity to the green belt compiles with its upmarket shopping, restaurants and bars.

Don't hesitate to stay here it will be luxurious experience.

Room Tip: Ask always for the highest room and if you are not happy with your initial room allocation ask for a...
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  • Stayed: June 2014, traveled on business
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Thank WilciSelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 26, 2014

Dear WilciSelf,

I’m glad to know you had a fantastic time during your recent stay with us. You’ve pointed out wonderful points about the hotel, and my team and I are grateful for the time you spent to write this review here. The Wi-Fi connection in the hotel is one of the fastest in the city, as we know that most guests like you who travel for business need to be connected digitally at all times. I look forward to welcome you again in the hotel when you get to travel back to Manila.

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Reviewed June 11, 2014

Wonderful hotel experience - the rooms were spacious, very clean, well maintained. All of the staff were very friendly. Transportation to and from airport timely. Circles restaurant - great breakfast buffet.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank Colleen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 12, 2014

Dear Colleen E, Glad to know you had a great experience while staying with us. I will let the Circles team know of your positive feedback, the breakfast buffet is truly one of our bestsellers. I hope to welcome you back in the hotel soon.

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Reviewed June 11, 2014

Great location, great facilities, great rooms and great staff. In the heart of Makati shopping, entertainment and restaurants. Lobby lounge is a great treat and perfect relaxing and people watching. Delightful hotel

Stayed: February 2014, traveled with family
Thank Onefiftyone H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 12, 2014

Dear Onefiftyone H, Thank you for this excellent feedback. I hope to welcome you again in the hotel when your travel takes you back to Manila.

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Reviewed June 10, 2014

My first time back for three years when I was a frequent visitor. The same high standards remain. Bedrooms are large, well equipped and clean. Restaurant offerings are excellent. The buffet is the usual amazing Shangri La mix of different styles of food. I am not a lover of buffets but there is an exception to every rule and it's in this hotel. Fantastic breakfast choice also.The new Sage bar and restaurant is excellent with some great music. Location good in the centre of Makarti. Overall an excellent place to stay for business or leisure

  • Stayed: June 2014, traveled on business
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Thank Steve t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded June 12, 2014

Dear Stevetinton, Thank you for the topnotch review. Good to know that you liked the buffet, as well as the new bar. I will let the team know of your positive comments. I hope to see you in the hotel again when you are back in Manila.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Price Range: $165 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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