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“Great people and fun times in Manila” 5 of 5 bubbles
Review of Makati Shangri-La Manila

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Makati Shangri-La Manila
Ranked #9 of 82 Hotels in Makati
Certificate of Excellence
Honolulu, Hawaii, Usa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great people and fun times in Manila”
5 of 5 bubbles Reviewed August 25, 2013

The welcome the staff provided was excellent. Even when they said "no" they were kind and helpful. The Rooms were GREAT on the Horizon level. The Gym was terrific. I was there during the floods. The hotel only lost power once!

Room Tip: Turn on all the lights the first night.
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,454 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 24, 2013

I always travel for business and Makati Shangrila has always been the number one choice. The people makes me choose the hotel. Margarita Napiza of Business Center made me feel like a family whenever she sees me. Her attention and personalized recognition is at top! I keep visiting her team at the Business Centre because they always had the best smiles and service is nonetheless incomparable!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aj_210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 24, 2013

The team at the Shangri La cannot do enough to help you, all areas from Bars to reception have very high standard of service. I found every aspect of my stay to be great. This is the best experience I've had in 5 star hotels in Manila and I will certainly return and ensure my teams also stay when they visit. Overall a very comfortable stress free stay.

Room Tip: good size and comfortable
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ejp73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

The Shangri-La Makati is a "world-class" five star hotel. Starting with its superior staff with initial greetings at the entrance to the hotel, reception staff, Concierge Desk, business center, restaurants, lobby lounge and front desk are all without peer. In the Business Center, Ms. Margareta Napiza is impeccable with the attention to detail she provides. At reception, Ms. Janzy Kerstene and Belle Superio are tremendous assets to the goodwill that is created with customers. At the Lobby Lounge, Ms. Keycelyne Conception and Cheska ensure that customers are given top-flight attention and service. At the Concierge Desk. Mr. Dustin Posadas sets new standards daily with the impeccable service he provides. The Shangri-La Makati is a world-class hotel based principally on its magnificent staff! Paul L

Room Tip: Stay on a high floor
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

Been to Manila for a few times, and stayed at Intercontinental, New World, and Ascot before. After I stayed in Shangri-La Makati, never changed to stay another hotel. The services absolutely are the best in the region. From check-in to check-out, staff are always be there to serve and understand your needs. The bed is very comfortable, and room is big enough. I also like that they check with you for further requests, such as what newspaper that you prefer and what time you prefer to clear your room and on which day that you need weak up call etc. Very details in the services. As I have been staying many different hotels in the Asian countries, it is the best service hotel that I stayed so far. it is bit pricy as well. Staff are very friendly and when you go back, they remember your name and your needs!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LifeIsInATravelBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 18, 2013

We decided to select Makati Shangrila -Manila ( Philippines) to host our high school reunion dinner party. This very posh hotel is located just a short ride from the airport. Working through email from the USA, our marvelous event planner, Conessa Rosales ( Makati Shangrila-Manila) was able to set up a most awesome venue for us. Everything from the place settings, the music, the food, to the decorations was perfect. Attention to detail was impeccable. Above all, the service we were provided by Arcel Bondoc and crew made us feel like royalty. They even carried in a couch and blankets for our little nieces, who fell asleep. Jacqui David did a superb job as our emcee. With no rehearsal she was able to host our after dinner activities, keeping our guests entertained and intermingled. Thank you Makati-Shangrila Manila for making our high school reunion dinner party a truly delightful event!

Stayed August 2013, traveled with family
Helpful?
1 Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 18, 2013

Hotel is located in the center of Ayala center surrounding with shopping malls.

Their service is excellent eg: greeting, leading to room and explain all facilities in room.

It will be my first choice staying in Makati.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lii_apinya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Property: Makati Shangri-La Manila
Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#7 Luxury Hotel in Makati
#7 Spa Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
Reservation Options:
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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