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“Beautiful hotel in Makati”

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Makati Shangri-La Manila
Ranked #11 of 86 Hotels in Makati
Certificate of Excellence
Reviewed February 6, 2013

Can't say enough about this hotel, I think the price may have been the only downside, however my work paid so even that didn't matter much.

I experienced great service from staff in all area's of the hotel. While a couple struggled a little for English, they were very eager to please and did not detract from the stay.

  • Stayed: January 2013, traveled on business
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Thank StuB2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,912 - 1,918 of 2,719 reviews

Reviewed February 6, 2013

Got the chance to go back to Makati Shangri-La after 10 years or so.
I must say the hotel is very well maintained.
Warm reception of guests when you enter the hotel.
Staff always greet and smile at all guests.
Comfortable room - traditional design & layout with nothing fanciful. But you have all you need.
Definitely recommended for business travelers like myself.

Room Tip: The front of the hotel faces the morning sun while the back faces the setting sun. Depending on pref...
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  • Stayed: February 2013, traveled on business
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6  Thank VictorLME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013 via mobile

I stayed in this Hotel last year and booked again for a business trip. The service was exceptional and the room was spacious, clean and lovely. It's located in the heart of shopping and food. Truly amazing hospitality and service!

  • Stayed: February 2013
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Thank Poh Chang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

Shangrila hotels are among my favorites. Makati Shangrila is a great hotel in terms of service, location, event venue, breakfast. I just noticed one thing, in our room the lower portion of the marble wall of the shower cubicle has molds and mildew. Good thing the flooring is rough, otherwise it can be slippery. I didn't get the chance to call the housekeeping because I was in a hurry. I was late for my appointment. I hope Shngrila Makati will take note of this review. It's perfect hotel to stay actually. Mine is just a friendly reminder.

  • Stayed: February 2013, traveled on business
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Thank dr_pj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

We stayed here over New Year and had a very good time. We ate at one of the small restaurants on the main floor to the left of the reception.

Rooms were very well set out and comfortable. We especiallly liked the size and softness of the bed.

The hotel whilst large manages to look after all its clients and all were particularly helpfull during the stay.

The common area were well presented. The garden area and the pool with bar and eating area were especially good and a welcome relief from the hussle of the city.

The evening meal was a delight and the service was crisp and timely

The only negative was the buffet breakfast which we had in the ball room.
The food was excellent very varied and several stations provided food to your specific taste.
The only problem was the size of the room did make the experience more like a canteen which was out of character to the rest of the trip.

Do not let this minor point put you off going to a really great hotel as it is well worth the visit.

Room Tip: higher floors get better views, above 10 should be ok
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  • Stayed: January 2013, traveled with family
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1  Thank TC0241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

This hotel really exceeded my expectations. Fine restaurants, clean and comfortable rooms, very friendly staff. In heath of Makati, the location could not be better than this. Spa is great, breakfast is more than excellent. Just cant find any bad words to say about this place.

  • Stayed: February 2013, traveled on business
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1  Thank Stefan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

I am getting married in April 2013, although it has not happened yet, i already have had so much stress from the staff from this hotel.
This hotel was recommended to me, and as a 5 star hotel i assumed we would be treated with 5 star service.

First issue was that I had already had a contract signed and deposit made and the staff were insisting to give priority to a tentative event that was taking place on the same day, which meant that my wedding would be pushed later than the agreed time. After asking for my deposit back, the tentative event booked was magically cancelled.

Second issue was that there were two different people handling my event, it made everything so confusing. Then when booking rooms for my guests i had to deal with 5 different people and each time they would give me a different room rate, which got more and more expensive.

When i went to the reservations desk personally to ask for a rate, the rate given to me was the cheapest at the time, and when i informed the DIRECTOR OF BUSINESS DEVELOPMENT she did not want to match the rate i was given, instead gave me a group rate which was almost 2850PHP more for each room than the rate i was given. I was so disappointed as i was celebrating my wedding here and booking up to 20 rooms.

I do not understand why there are so many different rates and so many people handling one persons reservation. This is quite a let down and i am not looking forward to the failures this hotel will give me for my wedding day. I should have asked for my deposit for the whole wedding back and gone across the road to the Peninsula.

Room Tip: Try and book online on discount websites, they are cheaper and offer better deals
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  • Stayed: January 2013, traveled with family
    • Service
12  Thank filoqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto K, General Manager at Makati Shangri-La Manila, responded to this reviewResponded February 13, 2013

Dear Ms Estrada,

At the outset, we apologize for the misunderstanding and the confusion with regards to the room offers. I believe we were able to set this straight with you through our Events Manager last week. We have also positively considered a request you made and sent you an email yesterday as we could not reach you last Friday. We hope you will have the time to review it.

Thank you very much for your comments that allow us to improve. The team and I are committed to work with you closely to ensure that you will indeed have your dream wedding here with us in April.

Sincerely yours,
Reto Klauser
Area Manager / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Price Range: $147 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
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Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila

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