I chose this condotel, as it was really located in a good location, as I was planning to meet my friends and do my personal errands within that area. Price is just okay for the property with the location having its big push in factor. However, the following instances made my stay not happy at all.
1. Check-in --> i went to the small lobby, which was actually the lobby for the residents. The actual lobby was merged in the internet cafe. I showed them my reservation details in my iphone as I wasnt able to print it out. I used Hotels.com in booking, and i was surprised to know that they dont know and initially, didnt acknowledged that it is part of their partners. I felt so embarassed when the receptionist, ask their admin/acctg, and still was not able to verify. In addition to this, the receptionist even looked for it in the internet, just to prove that their property is listed in that website. After 15 minutes of just trying to prove that my reservation was indeed genuine. She asked me to wait for 10 more minutes as the staff is still cleaning the bathroom of my assigned room. I can actually wait for 10 mins or so, but the thing is, I arrived past 3pm already, so how come, the room is still not yet ready?
2. Aircon --> There is no remote control, so i used the chair to manually turn it on and operate.
3. Telephone --> there is none, so how can i call the attention of the condotel? I still need to go down to the lobby and personally tell them my concern.
4. Broken glass window lock in the terrace --> security is at risk.
On the other hand, 1 positive thing about the hotel;
1. location --> close to business district, mall and bars
Overall, i would not recommend this hotel for other users, not unless, they can tolerate the above scenarios.
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- Also Known As:
- Bel Air Soho Suites Makati, Metro Manila