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“1 night”

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Fersal Hotel Neptune Makati
Ranked #64 of 82 Hotels in Makati
Manila
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“1 night”
3 of 5 bubbles Reviewed October 13, 2013

The location was very good for me and the room was clean and comfortable. The night life surrounding the hotel was a little seedy but it did not feel dangerous at all. Good choice for the price, decent

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

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    7
    9
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mindanao, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed October 6, 2013

Terrible hotel staff. The hotel requires all guests to prepay for their entire stay. Be forewarned that if you want to check out early they WILL NOT refund your unused days. I was a guest at this hotel for over 2 weeks and wanted to check out 3 days early. They would not refund me...

What else can I say? Rooms in desperate need of renovations. Hotel security is a joke. An unwanted guest was allowed into the hotel and up to my room at 3am. Restaurant was out of breakfast items for over one week. Internet poor. The shower drain kept clogging up. Cold water only most mornings.

Room Tip: If you want a decent room choose another hotel.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank DaveInBahrain2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed June 30, 2013

I arrived in the evening of my first night in town, and the first of two nights at Fersal. The staff was good enough checking in, but didn't really seem to go out of their way to be friendly or accommodating. After about twenty minutes in the room, though, we started to realize that the air conditioner wasn't working. We called down to the desk asking for a room transfer, and they instead sent someone to look at it. He spent only a few minutes on the problem before giving up and saying they would fix it the next morning. Since I was 13-hours jetlagged, we let it go. Of course, this made for a very warm night without much sleep. The next day, they simply replaced the wall AC unit with a spare they had. The whole process took, maybe, ten minutes. I scratched my head wondering why they couldn't have just done this the night before.

Our stay included a free breakfast. We both got different omelettes, and both felt we were overcharged for our food. Mine may have been the worst omelette I've ever had. The kitchen ambience was what I would expect for the price of the hotel, but needless to say, our second morning saw breakfast elsewhere.

Yes, it's a cheap hotel. But, compared to similarly-priced hotels I've stayed in, you can get a much better experience for the price.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SelfTitled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

We had a planning seminar in the office which needed us to report for work early in the morning. Living quite far from Makati, my 2 colleagues and I stayed at Fersal. The person at the front desk, Joyce, was very accommodating from the time that we called for reservations till the time we checked in.

The room was small but clean and comfortable. We asked for utensils since we had brought food from the office and the staff were very nice. We plan to stay here again when we need to stay very close to the office

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank foodadik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed October 10, 2012

We booked a 3 night stay there last week and we had the worth experience there. We booked the deluxe room and the minute we arrive we got a smelly room with no window. when I took a shower I found out there was a total blockage in the shower and that the sink in the bathroom is filthy with toothpaste from former guests together with millions of ants in the coffee corner. When we asked to change the room we have been told that we can have similar room or we can pay more money (?!?!) to upgrade to premium-deluxe room. After a long conversation they manged to upgrade us to this room which we found to have no hot water during the 3 night we stayed there. The stuff were unfriendly and said that they cannot provide hot water to more than one room at a time and did not managed to let us talk with the manager during our 3 night staying!!!!
We defiantly do not recommend to stay in this hotel!

Room Tip: Don't stay there. Not worth the money!!!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Lital D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabrielle T, Public Relations Manager at Fersal Hotel Neptune Makati, responded to this review, October 19, 2012
Dear Lital D,

The Fersal Hotel Group would like to thank you for your review. We are grateful for your feedback and regret that you were inconvenienced during your stay at our Neptune branch.

We have investigated the matter and discovered that the water heater on your floor malfunctioned during the time of your stay. This is already being rectified.

Rest assured we have taken your comments into utmost consideration. We hope you can give us another chance in the future, and allow us to show you the improvements we have made.

Grow with us,


Gabrielle Talan
Corporate PR Officer
Fersal Hotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 6, 2012 via mobile

Stayed at Fersal for 3 weeks, and overall we were happy with the experience. Firstly, the breakfast is of a reasonable standard for a 3* hotel, with a varied menu and nice, but small dining area. You can however, have it delivered to your room but you have to leave the dirty plates outside your door, otherwise they won't be collected. Also, the dining table was barely big enough for one person to use, let alone two! Our room was also small, but comfortable depending on how many hours at a time we spent there each day. Wall mounted tv, fridge, kettle, free local calls, reasonable (free) Internet connection, ok bathroom and good housekeeping. The very friendly and helpful staffs, complete the picture.

Location wise, it was hard to find and is on a one-way side street with a few beggars but there's not an element of danger. Just round the corner on the main road is a 7 eleven, Internet cafe, excellent laundry, lots of eateries and it's near the bars if you want adult entertainment.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crystaldale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean F, Owner at Fersal Hotel Neptune Makati, responded to this review, September 9, 2012
Hello Crystaldale,

Thank you for your review of Fersal Hotel Makati. We are glad to know that you enjoyed your stay and that it was comfortable and convenient for you. Many of our long staying guests such as yourself choose Fersal Hotel Makati because it is a like a gem tucked on the sidestreets of Makati.

I will tell Gemma, our Hotel Manager, that you complimented the service of our staff.

We hope you come back to Fersal Hotel Makati!

All the best,
Jean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clark Pampanga
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

Excellent budget business hotel. Rates are for 24 hours so it makes planning out your meetings a lot easier. A great advantage is the underground parking.

Rooms are basic but clean and functional. Some rooms's don't have access to the wireless so if that's required make sure you ask. Staff are helpful but remember it's a budget hotel so you'll be carrying your own bags!

Rate includes a basic Filipino breakfast.

Room Tip: The rooms at the rear of the hotel are quieter. Make sure you ask for a room with good wireless con...
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnJoeMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fersal Hotel Neptune Makati

Property: Fersal Hotel Neptune Makati
Address: 107 Neptune St, Bel-Air II, Makati, Luzon, Philippines (Formerly Fersal Hotel - Bel-Air)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #64 of 82 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fersal Hotel Neptune Makati 3*
Number of rooms: 47
Official Description (provided by the hotel):
FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more   less 
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Also Known As:
Fersal Hotel Neptune Makati Metro Manila

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