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“If it was a horse, it would be a consistent placegetter”

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Franchise One Hotel
Ranked #70 of 86 Hotels in Makati
Reviewed April 8, 2010

If this small, new 28 room five level hotel was a horse, it would consistently come first, second or third in its class.

Let's get the negatives out of the way.

The first was not the hotel's fault. In the wee small hours of my second night, at teh worst possible time (0245), I heard screams coming from another room. I assumed it to be on my floor: it was actually on teh floor above. I called the front desk and hotel security spoke with the drunk American and his Filipina friend, equally inebriated.

Other deficiencies included no provision of shampoo or conditioner, and some noise transfer from the hard-floored staircase.

As well, the small balaconies at the front of the property with their steel laddered fire escapes are a safety hazard, as a guest can open the glass door near teh staircase on each floor and fall down the ladder which is partly under the door opening. I suspect that this would not be allowed under Australian building codes: an example of sometimes lower Filipino standards.

However the biggest negative is hotel signage in the bathroom.

A sign claims that 'carbon emissions warm our planet.' Thw owners appear not to know that in Western countries, the science is not settled about these claims and that many of us believe that such claims are false. This includes many scientists. I note that this property is a mass of concrete without any greenery, so apart from being wrong it is also hypocritical to have such alarmist messages on public display.

Other paternalistic signs in the bathroom implore users of the lavatory to be careful in their flushing habits, amusingly with the word 'toilet' misspelt as 'toiled.' I did not like use of the 'mess' in one of these signs: it is unprofessional. Only in the Philippines!

The property also lacks a lift, which given that it was only constructed in 2009 is poor. The disabled can forget about staying here.

On day two it took until after 1700 hours for my room to be cleaned: there was a brownout from 1420 to 1600 but this is no excuse.

The hotel is in a fairly rundown area but I did not feel unsafe. WalterMart Makati with a large supermarket and Makati Cinema Square with shops are less than four minutes' walk away, although the former involves crossing a busy road. Greenbelt (Ayala Center) is a 10 minute or less taxi ride away (typical cost just P50). There are also Japanese restaurants such as Marichan in I think Chino Roces Avenue one small block from the hotel. The area is however improving of the One Oriental Place multi-story apartment block at an advanced stage.

The stairs are in a homely brown 'skinnywood' but the stair edges are not well differentiated, as the edgin g is a browny gold. For those who have indulged in a little too much alcohol, negotiation may prove tricky given the colour palette used for the stairs.

Now for the positives.

Apart from its lack of disabled access, the property is well designed.

The owners have invested in double glazing: a huge plus. There was no outside noise whatsover.

When I initially saw the bed, my heart sank as it is, I think, foam: however it is comfortable: apart from the unseemly incident above, I slept well and endorse a previous reviewer's comments.

The bathroom's rain shower was excellent. Hot water was reliable.

The range of cable TV channels was the best available in the Philippines, which is good.

There is plenty of storage space in the bedroom, and lighting was OK although the installation of bedside table lamps would be an improvement.

Staff were friendly.

Overall, this property is excellent value for money at P1770 per night in the world's seventh largest city, the Manila metropolis of 11 million souls.

  • Stayed: April 2010, traveled solo
    • Value
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4  Thank Victorianlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this reviewResponded April 10, 2010

Thank you for your objective comments about Franchise 1.

Wrongly spelled sign? Will definitely look into it.

How to flush toilets not needed you think? We thought so too until we had toilets backed up due to sanitary napkins and worse-- condoms being flushed down the tubes. So we felt the sign asking customers to refrain from flushing these items might help. Happy to say, since we posted these, the problem has stopped. You do, after all, get all kinds of people from around the world staying and perhaps this practice does not pose a problem to their plumbing.

In the same vein-- people have actually used our towels to polish shoes!! Or use as a mop to wipe bathroom floors making the towels difficult to wash; requiring more soap and water to get clean. So we merely post a sign to please treat the linen with more courtesy. is this "hypocritical?"

On the step nosing that are the same color as the floor boards, you are correct. We will paint those nosings perhaps a light beige in order to differentiate them from the boards.

Other than that, the other things "not the hotel fault" are pretty straightforward.

Please try staying at Saint Illians Inn and Makati International Inn,-- both of these are ours as well and see if these meet your criteria for a satisfactory nights stay. Both Inns are on thee same street and only 3 minutes stroll from Franchise 1. Review us again please as we appreciate objective comments and do learn from them.

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39 - 45 of 47 reviews

Reviewed February 22, 2010

I initially checked in at their sister hotel which is St. Illian's Inn which left me a little bit disappointed because of their tiny bathroom which had barely enough elbowroom for me to shower (and I'm only 5'1 and 45 kg). So when I tried checking in at Franchise One as I have an early morning flight to catch the following day, I was surprised to see that the hotel is clean, the room is new and has no musty smell and the TV, although still small is at least flatscreen unlike the one in St. Illian. The bedroom has enough space for you to move and it also has a comfortable sofa for you to seat if you want to be closer to the TV.

The bathroom is also modern and I wouldn't have to worry about bumping my elbows on the wall. The price is just the same with St. Illian's but I would prefer to go back to this hotel next time I have to find a place to rest in Manila before I catch another flight.

Stayed: February 2010, traveled solo
2  Thank whitefox44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MZINNSGeneralManager, GM at Franchise One Hotel, responded to this reviewResponded February 23, 2010

We are glad to hear you enjoyed your stay at Franchise One; but of course the Saint Ilians Inn is very popular too because of its Mediteranian old-world European ambiance.

Saint Ilians walls are clad in yellow stone for example, at the center courtyard at the center of all halls coupled the the outdoor verandas are well-liked by smokers and non-smokers alike.

The bathrooms are admittedly smaller than Franchise One but in over 12 years operating, you are probably the second or third to comment on this. By the way, not all rooms have small bathrooms, roughly 75% are normal standard sized.

Nevertheless, thank you very much for commenting and please do come back-- we have a third in also down the street named Makati International Inn. You may try this one too as the rooms are all much bigger than both Saint and Franchise One. See you soon!

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Reviewed February 16, 2010

Just arrived from Siberia then Moscow. Stayed in Hotels as usual but did not have the best sleep in two weeks until I got myself booked in at Franchise One. I was so refreshed, it helped me face a very stressful day at work. Thanks Franchise One !!!

  • Stayed: February 2010, traveled on business
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3  Thank jamesbvallejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this reviewResponded February 17, 2010

We are so pleased that we served you well! All our rooms have double-glazed windows to keep city noise at bay. Also, the choice to go with split - type air conditioning with the silent fans adds to the low interior hum of the silent motors. Lastly, we positioned the aircons over the doors so as to muffle in not totally prevent hallway noise from filtering through the doors. The doors themselves are made of fire rated steel, not wood, so reverberation is minimized.

We are so glad that someone benefited from our attention to this seemingly minor detail-- noise abatement. Cheers!

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Reviewed February 15, 2010

I've stayed at 5 other hotels during my visits to Manila over the last 2 years. I can definitely say that my stay at Franchise 1 this past January was the best value of them all. I would stay there again, given the right circumstances and need. The rooms are not large, and there is no elevator, but the stairs was easy, and there are only 4 floors.

  • Stayed: January 2010, traveled solo
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2  Thank asatguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this reviewResponded February 16, 2010

Thank you very much for your positive feeback. Hope you come and stay with us again in the very near future.

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Reviewed June 26, 2016
Google Translation

  • Stayed: June 2016, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank JayTany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2015
Google Translation

  • Stayed: February 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank xlh08iz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2014
Google Translation

Room Tip: エレベータはないので、2Fがいい
See more room tips
  • Stayed: July 2014, traveled solo
    • Value
    • Rooms
    • Service
Thank まる虫
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franchise One Hotel

Address: 7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #70 of 86 Hotels in Makati
Price Range: $30 - $41 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Franchise One Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Enjoy reasonably priced accommodations for budget conscious travelers who don't want to bust their wallets for a decent hot shower, a clean comfy bed in a sound proofed air conditioned room without windows to completely shut out city noise! Free Internet in the lobby coffee shop but wired Internet in rooms with small charge.You will get what you,pay for and as long as your expectations match the price paid, you'll be satisfied with the accommodations. Thousands have stayed with us and if we get 10 complaints out of a thousand, this can't be too bad, can it? Give us a try and if you find the reviews incorrect, please let us know!!Cheers! ... more   less 
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Also Known As:
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila

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