I am not in the habit of writing reviews for hotels, however due to my experience here, I find it necessary to share my experience.
Upon booking the room, we were assured that cooking was available. The same was confirmed upon check in. The room, which was booked for booked for 5 people had 2 glasses and no cooking utensils or kettles etc. Several requests for cooking utensils went unanswered. After the poor service on day 1, we deceided to leave (the room was booked for 3 nights). The staff at the counter could not assist us, and a supervisor was required. The Supervisor eventually arrived some 2 hours after our initial request. No introductions, or apologies for being late. Service levels are poor.
After some argument, our request was eventually agreed too, and a refund was provided for the remaining 2 nights.
I will not consider this establishment again in the future and would recommend that anyone who does utilise this hotel, make their important needs known up front. An inspection of the rooms prior to paying money is also recommended to ensure it meets your needs. Whilst I am aware I am very dissatisfied with this hotel for various reasons, I am sure it will suit some travellers just fine - just make your needs known up front.
- Official Description (provided by the hotel):
- Isabelle Royale Hotels aims to provide clean and comfortable rooms that are also easily accessible and affordable. We believe that staying at quality accommodations do not need to be expensive, and that the best of the basics are what smart travellers look for. We envision an affordable and hassle-free travel experience that everyone can enjoy. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Cancelon, HotelQuickly, TripOnline SA and Travel Book Philippines, Inc. so you can book your Isabelle Royale Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Isabelle Royale Hotel Makati
- Isabelle Royale Hotel And Suites
- Isabelle Royale Hotel & Suites Makati, Metro Manila