It has taken a few months to get round to writing about our stay as we were locked in a battle with the hotel (as are now booking.com) over transactions made to our credit card in our absence after we had left the hotel.
We booked a 4 night stay and on the first night we didn't get a wink of sleep because of the scrap yard next to the hotel where there was an all night drinking party, continuous revving of car engines and caged guard dogs barking from 8pm until 8am - and then throughout the day. The streets around the hotel are 'not-safe' as described by the concierge and that we were advised to only take taxis from directly outside of the hotel. Taking all of these factors into consideration we approached the front desk and said that we felt unsafe in the hotel as we couldn't sleep (which is a basic necessity) and wished to check out. We were happy to pay for the night we had stayed and also offered to stay one more night so as not to put them out - but no more than that. Upon check out we had to have a 30 min conversation/argument with the hotel manager who eventually agreed to let us check out whilst only paying for the 2 nights we stayed rather than the 4 nights previously reserved.
We thanked Mr X and promptly checked out and into another hotel.
5 days later we were checking our credit card and saw that 2 days after we had left the hotel the Herald Suites had processed an unauthorised transaction in our absence. We called the hotel and were told that the manager had changed his mind and had charged us for the 2 nights that we hadn't stayed. I asked him who gave him authorisation to process the transaction and he said that booking.com had given him permission....Now I don't about you but as far as I'm aware booking.com didn't apply for my credit card, don't pay my bills and don't cook me eggs in the morning so I cannot presume to understand why the hotel thought it legal in any way to take my money with only booking.com's apparent permission. when we contacted Booking.com they told us this was not the case and in fact returned our money from their own pockets as they were horrified that the hotel had processed this transaction.
Now I could go on and on about this but the truth as an honest traveller and customer (perhaps more genuinely than all the 'excellent reviews' that have magically appeared since our stay) is that this hotel and the company running it are total amateurs and crooks and my sorrow goes out to anyone naive enough to read the good reviews and then book this hotel after taking their obviously over the top and sycophantic praise.
PLEASE STAY AWAY!!!! Take your time and book nearer Makati Avenue. It may have cool street names nearby but they cannot be walked and are barely safe to drive through.
The room was big though.......
- Official Description (provided by the hotel):
- Herald Suites Solana is located in Makati City, the business district of the Philippines. Just a few meters from the South Expressway and 20 minutes from the Ninoy Aquino International Airport, Herald Suites Solana is ideal for the business and leisure traveler who seeks the convenience of shopping in nearby Ayala Center or needs to meet with associates in the financial district. It offers 40 big air-conditioned guestrooms. It has a pool and gym on the top floor, and a coffee shop on the second floor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Expedia, Hotwire, Cancelon, TripOnline SA, Travelocity, Orbitz and Travel Book Philippines, Inc. so you can book your Herald Suites Solana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Herald Suites Solana Hotel Makati
- Herald Suites Solana Makati, Metro Manila