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“Comfortable”
4 of 5 bubbles Review of Ascott Makati

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Ascott Makati
Ranked #11 of 82 Hotels in Makati
Certificate of Excellence
Qatif
Level Contributor
62 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Comfortable”
Reviewed March 14, 2014 via mobile

I stayed in this hotel apartments for one week, the location is great i liked it its near to a lot of places. Staff are so nice & friendly. The only thing that they should take more care of is the cleaning of rooms, it wasn't clean enough specially the bathrooms. Also i think they should renovate the bathrooms cause it's very old and the shower has a leak.
My room was pool view on the 18th floor. Over all i liked and i might stay there again

Stayed March 2014, traveled on business
Helpful?
2 Thank Alsinan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, April 21, 2014
Dear Valued Guest,

Thank you for taking the time to write a review and for sharing your experience with us. We are very pleased to know that our location and proximity to key locations were to your satisfaction. We are glad to know as well that you appreciate the service and hospitality accorded to you by our associates.
We have immediately identified your concern as well regarding room cleanliness and functionality of equipment’s with our Executive Housekeeper to avoid the same from recurring.
We are delighted to know that you generally enjoyed your stay with us and we certainly look forward to welcome you back on your future visits.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
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Killara
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 9, 2014 via mobile

I agree completely with the review of missyvolt. We also experienced both the 3 and 2 bedroom apartments. Staff were very friendly and helpful, Amenties are excellent especially the gym and pool. great place to stay.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelPPrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, April 30, 2014
Dear valued guests,

Thank you for taking the time review and giving Ascott Makati an “Excellent” rating.

We are glad to hear compliments of our staff member, it certainly inspires us to continually provide and improve the level of service our residents have come to expect. We are glad to know as well that you enjoyed our facilities overall.

We look forward to welcome you back on your future visits.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 4, 2014

I stayed at the Ascott twice within the same week; once in a 3 bedroom suite and once in a 2 bedroom suite.

Location-wise is great - Glorietta, Landmark, SM, Greenbelt all within walking distance. It's quite easy to find somewhere to eat depending on what you feel like given there's so much choice.

The 3 Bedroom suite is HUGE!!! We stayed in room 2401. There were 7 adults staying and it was more than enough to cater for us all. Each room had it's own bathroom as well as an additional toilet near the living areas and another bathroom near the maids quarter.
The 2 Bedroom suite not as big (we stayed in 1622) but big enough to cater for the 5 adults staying in the suite. The bathrooms were nice and clean but one of the toilets did block in the 3bdr and also one in the 2bdr suites. Overall the rooms were good and have pretty much all the things you need for a short stay.

Breakfast was ok - had heaps to choose from. It's pretty exy but i suppose quite comparable with other hotels. Given we had a kitchen, we opted to head to SM supermarket for something small for breakfast.

They offer airport transfer services where you can hire either a car or a van (fits about 8 people comfortably with luggage). We had a bit of a debacle with the airport transfer from the airport upon returning back to Manila from a domestic flight. I was expecting someone to be at the airport upon us exiting the baggage claim section but there was no one, fortunately we remembered being told that if no on was there to head to the "Nissan counter". We had to ask around to find where this was but found it eventually (it's where the car hire place is). When i enquired, I was told that our booking needed to be confirmed by the hotel.. we waited at least half an hour before someone showed up to pick us up with a small car. There was no way a party of 5 adults with 4 luggages would be able to fit in that. The car company organised another car but i was told i would be charged 1800php per car. By this point i just wanted to get to the hotel and since the charge was going to be via the hotel i agreed on the basis that I was going to raise this issue with the hotel anyway. Fortunately the hotel was nice enough to waive the fee given the inconvenience they had put us through. That being said though, we had no problems with the airport transfer to the airport.

We were granted a late check-out but after returning to our room after the normal check-out time, our keys didn't work. Just a suggestion to improve the process is to reset the keys upon late check-out extension.

Even with the debacle, i would stay at this place again if staying with a group of people as it has much more value for money than staying in a hotel.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissyVolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, April 30, 2014
Dear Valued Guest,

Thank you for taking the time to write such a detailed review of your stay with us here in Ascott Makati. We are very pleased to know that the sizes of our Suites were suitable for your requirements and that our location proved to be an advantage during your stay.

We would also like to thank you for your constructive observations as this only helps us to continually evaluate and improve our services.

We hope to welcome you back on your future visits.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

Good service, and the one bedroom apartment was not bad. But once you go in the details, left to be desired.
Mould in the shower, not very nicely cleaned, and extremely sterile environment.
Excellent service from the housekeeping.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steftrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 1, 2014
Dear valued guest,

Thank you for taking the time to write this review. It’s always encouraging to know that our residents are satisfied with our service. Your constructive feedback with regards to cleanliness has been shared with our Executive Housekeeper so that corrective actions can be taken.

We also shared your commendation to our housekeeping team for the excellent service they have provided for their motivation and inspiration.

We hope that will have the pleasure of welcoming you again in the future.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila Philippines
Level Contributor
653 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
Reviewed February 28, 2014

This place is quite strategically located within the huge Glorietta mall . It has its own driveway entry fronting the Intercontinental going to the basement. It can be noted however that there were no staff to volunteer bringing the luggage for you. Even upon checking in, there was no bell staff to offer assistance, just even a gesture. The front desk staff seem friendly , was even proud to claim offering me the complimentary wi-fi , but the fact is , it was already included in my package. When we arrived in our one bedroom suite, the arrangement was not suited for 3 occupants( it was a guaranteed reservation ), so we have to call housekeeping for help. The free wireless internet was really slow, only good for opening mails and searching for google topics.Although the room amenities such as the flat screen tv and aircon remain the same, please take note that they have a channel dedicated for cctv coverage at the lobby for arriving guests. We did not try breakfast at this hotel , and didn't have the opportunity to try their F and B service. Suites look quite old, facilities seem tired and in need of some upgrade. Maybe the new hotel opening at the Global city in Taguig would be much better.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doctorfoxtrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, May 6, 2014
Thank you for taking the time to review our property.
We are glad that our location and the size of our apartment is suitable to your needs we also appreciate your constructive observation regarding our service however we would like to apologize if we have not met your expectation on this occasion. Rest assured that I have shared this with our respective Managers to review as required so that corrective actions can be taken.

We hope that we will have another opportunity to make your stay experience a better one in the future.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 26, 2014

I stayed in the Ascott for two days, while visiting a friend. Wouldn't stay again, as the price per night was close to 300 But the rooms are really old. Walls are scuff markets, my toilet completely blocked, and the shower leaked and flooded the bathroom, despite putting the shower curtain inside the bath.

There is so much competition in Makati for hotels, around the same price, with better rooms!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Libby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, March 26, 2014
At the onset, we would like to extend our deepest apologies for the noted inconveniences during your stay. We have noted your comments and in reference to the general conditions, we would like to take this opportunity to share that the property will undergo refurbishment towards the latter part of the year in our efforts to provide spacious and stylish living facilities.

It really is through the insight of our residents that we are able to explore on ways to improve and we thank you for your candor. We do hope that we will have to opportunity to welcome you back as we move towards a new phase of Ascott Makati.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cebu
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2014

I just checked in and asked for a username and password. I got one for a USD 10 a day charge and switched to my firefox browser since CHROME DOES NOT WORK IN THIS HOTEL and it worked, FOR ABOUT 10 MINUTES! After google search failed to load, I gave up.

After that I got my Ipad and went on line via my mobile connection. As usual.

Other than that, this place is spacious, low key, with a good location and a very reasonable price. I stay here often, because it has space, and a nice gym. Just dont expect the internet to work. Mobile internet in the Philippines does not work very well either, but, you can buy prepaid sim cards at least.

Its amazing that a branded hotel can operate like this in 2014, in the heart of the CBD.

Room Tip: 2 bedrooms suites are better value and in better shape.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lakbayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottMakati, Manager at Ascott Makati, responded to this review, March 26, 2014
Thank your for you comments and please accept our apologies for the inconveniences caused by the issues on online connection. We have aligned with our service provider and continue to explore ways to address these connectivity issues. We are undergoing a series of augmentations however we seek your understanding as it is with endeavors of the said nature, completion will be noted over a period of time.

We have noted the challenges experienced via the specific browser used and rest assured this will be highlighted with our IT division in order to address and execute the necessary action.

We thank you for your patronage and we do hope to welcome you back at Ascott Makati.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ascott Makati

Property: Ascott Makati
Address: Glorietta 4, Ayala Centre, Makati, Luzon 1224, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Makati
#8 Business Hotel in Makati
#9 Spa Hotel in Makati
#9 Luxury Hotel in Makati
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ascott Makati 5*
Number of rooms: 306
Official Description (provided by the hotel):
Indulge in one of cosmopolitan Manila's most luxurious serviced apartments - Ascott Makati, which is designed exclusively for international business executives and their families. Ascott Makati recently unveiled its new Suites that are even grander and more opulent featuring a contemporary look that exudes warmth and sophistication. The property meets your every need from world-class services to lavish facilities that are well-appointed, extensive and personalised, complementing the elegance and refinement of the spacious residences in an exclusive city sanctuary, so that you may enjoy your overseas assignment, leisure vacation or relocation. Strategically located within Ascott Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relish the renowned Ascott lifestyle amidst the pulsating energy of this dynamic city. ... more   less 
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Also Known As:
Ascott Makati Hotel Makati
Ascott Makati Metro Manila

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