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“Stay Away!!!”
Review of The A.Venue Hotel

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The A.Venue Hotel
Ranked #35 of 82 Hotels in Makati
Vancouver Island, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Stay Away!!!”
Reviewed January 2, 2013

I spent a night here in November. I arrived early at 9 a.m. but I was not allowed to check in. I was told I could check in early if my room was available, it wasn't at the time, so fair enough.

The package that I bought included access to the infinity pool and the fitness centre but when I requested access, the staff wouldn't take me to the shower room to let me shower and change after a 14 hour flight. Instead, I was taken to the staff's cramped changing room where I was able to do my business.

The hotel is located in a seedy part of Makati surrounded by cheap massage parlours and some even seedier looking bars. There were squatters around the area. Looking at the hotel's website and photos and the price that they charge, you wouldn't have believed it was in such a bad location.

I was given a reasonably sized studio type bedroom. It had a queen-sized bed that is comfortable enough. The sheets and the duvet looked reasonably clean. The room looked really cheap for Php6000 per night. It was cheaply furnished with IKEA type furniture. The wallpaper was starting to peel off. The bathroom had mildew. There seemed to be a problem with plumbing as the bath tub, the kitchen and the bathroom sinks took a long time to drain. The air-conditioner was very noisy, I had to shut it off so I could sleep. There was a hole in the wall that was plastered with plywood. The window screen was dusty. The curtains were also dusty and stained.

The breakfast buffet was completely unimpressive. The food was bland, tasteless and cold.

If this place has a saving grace, it's probably the Toccare Spa. It is open late so if you're jet lagged and you're unable to sleep, that can be a good thing. The staff were very attentive and the massage therapist I had was well trained. There was a sauna and a hot tub too. What I didn't like about it though is that they have a TV tuned to the latest Filipino soap opera in full blast inside the sauna and the remote was nowhere to be found so I could turn it off. When I got to the foot massage area, there was another TV tuned to another soap opera. The therapist was watching it with the sound in full blast while she was giving me a foot massage. I asked the therapist to turn it off so I could have some peace and quiet. She did turn it off but she seemed quite upset by that, she gave me the death stare.

My advise, go somewhere else. There are a lot of better places to stay for the same price in Makati.

  • Stayed November 2012, traveled solo
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Helpful?
5 Thank ShoeaholicBackPacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (124)
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Cebu
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 2, 2013

Came with my wife and 1 yr old son. Booked a 1-bedroom suite. Small dimensions but almost everything is there, living area, dining and kitchen area and of course, the bedroom.Nice room and clean linens. Courteous and friendly staff. Free basement parking... All in all a good experience.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank bond007philippines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 22, 2012

Slow service, expensive restaurant/room service with below average food, noisy window-type air conditioners, and NO HOT SHOWER. When I complained about the cold water, NOTHING was done for 2 days. When I mentioned this at check in, NOTHING was said, except by the person beside me who did not have hot water in his shower for 5 days. NEVER AGAIN!

Room Tip: Don't stay here if you want a hot shower.
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  • Stayed December 2012, traveled solo
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Helpful?
3 Thank SHK2242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Makati hotels

Shanghai, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 18, 2012

We had stayed here several times for our visits to Manila since 2009 and they were pleasant. But this was not the case during our most recent stay. When we went to the make-shift café in the morning for breakfast, we were met by a grumpy looking staff named Tess, who did not acknowledge when we handed her the meal coupons even though we greeted her. Besides, I had to hunt for a table in the café for my family of three. This is contrary to the Filipino hospitality which we were accustomed to. If a simple smile and a “thank you” are so hard to come by, then she should not be placed in frontline position. It just spoiled our day. After breakfast, we requested to speak to the F & B Manager so that our next few days could be more accommodating. We waited for twenty minutes in the lobby before supervisor Rommel finally appeared. When we spoke to him regarding the matter, he requested that we would go to the A Venue Hotel beside every morning (apparently under the same management) to have our breakfast instead so that we would be rendered an acceptable level of service and to avoid the staff with an attitude, which we did. During the first three days of our stay, my six year-old son who hardly eat anything for breakfast was allowed to be with us at the café, but was told that he had to be charged for the rest of our stay. We requested to speak to supervisor Rommel again the following day during breakfast but was informed that he was having his break and therefore was not available to speak to us unless we are willing to wait. Not wanting him to have any of the café’s greasy, salty and overcooked food, we decided to bring him some healthier snacks instead for breakfast. Overall, the hotel is clean since it's relatively new with close proximity to the business district despite the horrendous traffic, but it is definitely not family-friendly. There are better choices in Makati but if you are willing to put up with incompetent staff with attitudes and enjoy the red-light district in the vicinity, then this is the place for you.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank i_luv_mnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 15, 2012

I have stayed at the Best Western Plus Antel Hotel / A Venue Suites 6 times over the past 18 months, the last being Nov. 2012. I have always received friendly courteous service from the staff in both towers. I have not been required to wait for my room when checking in or for my bags to be delivered upstairs. Keeping in mind I have also been checking in late in the evening and not in the middle of the day. The Antel complex is now made up of 3 different buildings and the reviews may vary building to building. I have stayed in both the A Venus ( 1 bedroom and 2 bedroom units) and in the "Plus" tower (studio, 1 bedroom, 2 bedroom). All of the units have been compact and clean. I personally prefer the 1 bedroom unit as there is a little more personal space and keeping the bedroom and living space separate is a plus for me. The major construction that has been on going for the past 18 months on the 3rd tower has been completed and I found no construction noise bothering me during the day. I do believe there is internal work going on in the Serenity Tower (3rd Tower) itself and may be disturbing to some people during the day. Each of the 2 towers I stayed in had their own small gym, swimming pool and cafe. I alway went to the A Venue tower for breakfast. Better selection. The unlimited wifi access is a plus. It can run a little slow at times. When you are booking I would suggest looking at the Best Western site as well 3rd party sites like Agoda or Hotels.com to check rates. They can vary.
The Toccare Spa is located on the 4th floor of the "Plus" tower. The manager Miss Anna is very accommodating and runs a very neat, clean well organized spa. I highly recommend it.
The location of the complex is perfect. Located on the edge business district makes for easy access to any area of the Makati area. By Taxi to the Greenbelt / Glorietta shopping complex is only 100 Php and Greenhills outlet mall is150 Php. Both of these shopping areas are flooded with Restaurants which will satisfy anyones pallet. Across the street from the hotel is a large SM Supermarket, Money Exchange and restaurants.
I will stay here the next time I am back in Makati area.

  • Stayed November 2012, traveled on business
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Helpful?
2 Thank wlc1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 11, 2012

I stayed one night before returning to the U.S. I booked this room only three days before I arrived and was not expecting much actually. Being from the U.S. and knowing Best Western properties in the states are pretty middle of the road (Sorry Best Western). All the cab drivers knew it as "Antel".

For the price (~ $70 U.S.) it was a huge space, essentially a suite with two TV's, two A/C units. full kitchen and nice desk and couch with separate bedroom. I was in tower A Venue in the main bldg. I used the gym which was nice as well. The pools liked good as well.

For me it worked well and not too far from the airport as I flew out the next morning. I would recommend this area (over Ermita) unless you really want to be surrounded by working women and guys trying to sell you viagra extra two blocks.

It was not far from a very nice mall with lots of cool restaurants etc. I will stay there again if I go to Manila for a stayover stop. Cheers.

Room Tip: A Venue tower!
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  • Stayed November 2012, traveled solo
    • Value
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Helpful?
Thank supernova72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 11, 2012

Was there for 2 Nights - from 06th to 08th December 2012.
This Hotel is a 3 Star Neat and Nice....Located in the Busiest Place - Makati City,Manila.
Makati City is Very busy and CROWDED with Vehicles Waiting for Signal Clearance for Morethan 5 TO 10 Minutes. Hotel Offers a Average Breakfast ..If You Go Late..No Omlet.

Room Tip: Good 3 Star in the Busiest Financial District - Makati City.
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  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank mehaboob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The A.Venue Hotel

Property: The A.Venue Hotel
Address: 7829 Makati Ave, Makati, Luzon 1210, Philippines (Formerly BEST WESTERN PLUS Antel Hotel)
Location: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 82 Hotels in Makati
Price Range (Based on Average Rates): $
Hotel Class:3 star — The A.Venue Hotel 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
The A.Venue Hotel Makati, Metro Manila

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