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Hilton Garden Inn Auburn
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Reviews (652)
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All reviewsfront deskgreat hotelbusiness centerhotel experiencebreakfast buffetfitness roomfire pitsmall townthe wait staffexcellent staynew yorkfinger lakesfitness centerwould stay here againup to daterooms were very cleanking bed
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612 - 617 of 652 reviews
Reviewed May 7, 2013

Nicely appointed room with very comfortable bed, HD flat screen TV; Air con ditioning can quite noisy; Overall, very nice hotel providing superb service especially if Ben is at the front desk. Surprisingly, the hotel restaurant, Beauvine Chophouse, creates tasty, fresh fare with a nice wine selection -- no need to go out to dinner!

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank JennGa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded May 14, 2013

Thanks for your survey!

We take great pride in the service we provide to our guests and I am not surprised that Ben made your stay special. All of our staff members take a great deal of pride in making sure our guests have an excellent stay. Thank you also for mentioning our restaurant. We really feel that it provides a great experience for our guests who are not used to having such great dining in a hotel setting.

We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

What made this stay different from other hotels? The staff for check-in and check-out liked their jobs and enjoyed their guests. I felt like I was their only guest and I mattered. The hotel is exquisitely designed, the rooms top notch with all the amenities and comfort of home. Breakfast was wonderful and I watched the staff wait on people with care and concern that everything was just right. I was wonderfully surprised. This was just not your average hotel. It rocked!

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Darlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded May 6, 2013

Greetings Darlene!

Thank you so much for your review. To see that you "felt like the only guest" makes all the differece in the world to us. We work hard every day to make sure that our guests feel as though they are in their own home and we feel also that great hospitality should be the condition rather than the exception in all hotels. We appreciate that you were "wonderfully surprised" but you shouldn't be! Our staff is trained first and foremost in hospitality and we really want to set the bar for service here in the area.

Personally, I agree that this is no average hotel! Our staff, amenities and attention to detail are the the foundations upon which we build our great service to our guests. Again, thank you for reviewing, and be sure to stop by again and see us. I can assure, we will still "rock"!

Best wishes,
Eric Ridley
General Manager

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Reviewed April 18, 2013

We only stayed one night here but if ever in the area again would definitely stay. The rooms are lovely and clean, the staff are really friendly and helpful. Great value for money. They seem to have got the recipe right here!

  • Stayed: April 2013, traveled with family
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Thank Jane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded April 19, 2013

Hello Jane E,
Thank you for your response!

We are happy that you, like many others, enjoyed our staff, rooms, and from the title of your review, our restaurant! Our executive chef is arguably the best in the area and our BeauVine Chophouse and Wine Bar is second to none. When you say "if ever in the area again", we hope you mean "when"!

Be sure to stop in and enjoy our hotel again on your next trip across the pond!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

We selected this hotel based on location and also on other positive TripAdvisor reviews. We were so glad we drove a little further for the night to stay here--this was the cleanest hotel on our week's trip, and the staff was all very polite and friendly. Would definitely recommend to anyone needing or wanting to stay in that area.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Rob & Shelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded April 19, 2013

We are so glad you made the short drive to come see us! It goes without saying that wherever you stay, your accommodations should be clean and comfortable. You should expect no less from our hotel! Our greatest asset is our staff, and we thank you for noting our excellent service! We take a great deal of pride in our ability to treat every guest as a friend, whether it is from our housekeeping staff, maintenance, front desk or restaurant.

Again, thank you for staying with us and should your journeys bring you back to this area, be sure to stop in!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

Stayed 1 night in a King Suite. Beautiful room. Wasn't there 5 minutes when we got a call from the front desk checking in to see if everything was to our liking.Nice bar area and very friendly bar staff.Had breakfast the next morning in the lobby and it was delicious.This place is new and really has their act together.I wish I could remember the bartender's name that was from Idaho.She was great!

Room Tip: King suite was beautiful.
  • Stayed: March 2013, traveled as a couple
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Thank kpsny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this reviewResponded March 14, 2013

Greetings, and thank you for your review!

We receive great deal of compliments on our king suites and we are happy that you enjoyed it! They have plenty of room to spread out, work, enjoy TV while others are sleeping, and to also just relax on the sofa. We always call our guests soon after check-in to make sure everything is to their liking because we want to be absolutely certain that everyone experiences the very best that we have to offer.

Our breakfast and restaurant are both excellent as well so we are glad you had the opportunity to enjoy them. I made sure to pass along your comments to the bartender and she was thrilled that she was able to make your stay excellent. We love to recognize our staff for their commitment to our core values, the most important of which is to make our guests feel like they are among family.

We hope to see you again soon!

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