My fiance and I visited the Hilton Garden Inn to evaluate it as a possible location for our guests to stay during our wedding weekend. We do not live locally so admittedly the visit was last minute and we did not speak with anyone before arriving. However, I was thoroughly disappointed in the reception we received. The staff at the front desk was entirely unhelpful and unaccommodating. We only requested a brief tour and to be shown a guest room. We were snidely told that only those having an event at the hotel could reserve a block of rooms and that the person we needed to speak with was unavailable. Even if we couldn't reserve a block of rooms, we would have been open to suggesting this location for our guests but after the rude and dismissive service, we are looking elsewhere.
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- Also Known As:
- Hilton Garden Inn Auburn Finger Lakes, NY