We were supposed to stay overnight in this hotel. Check in at around noon, take a nap then in the late afternoon decided to go out for dinner, after a few hours we went back to our hotel room and discovered that our bag was opened already and the things inside the bag is missing. Reported it right away to the front desk, we were looking for the manager to do something about it. The police arrived for the investigation and the results is inside job because there is no force entry the door remain intact. After 1 1/2 hours the manager finally came and see us. The manager is not cooperating and unaccommodating, told us if we won't be able to stay in his hotel just refund the payment and look for another place to stay. Is this the right way on how a manager treats his guests? I will not come back again in this kind of hotel wherein your things inside your room is not safe.
- Official Description (provided by the hotel):
- Venus Parkview Hotel is a 150-room hotel right across the famous Burnham Park and near Baguio City's tourist attractions. Conveniently located near shopping malls, dining, entertainment, and transportation hubs. The hotel offers complimentary breakfast for its newly-renovated rooms, a ballroom with a 1,200 seating-capacity, full-service elevators, complimentary WiFi, and other modern amenities. Total Hotel Rooms: 150 Number of Buildings: 3 Number of Elevators: 1 Built: 1976 Renovated: 2014 (Some parts ongoing) Hotel Amenities: Note: Some of the services and facilities may not be available on a 24-hour basis or without advance request. Some fees may apply. 24-hour front desk Complimentary Parking Complimentary WiFi Copy/Fax Service Outside Massage Treatments Tour Packages Luggage Storage Room Amenities: Complimentary WiFi Complimentary Breakfast for 2 in Executive rooms Air-Conditioning in Executive rooms Non-Smoking Rooms Available Cable Television Key-card Access to guest rooms In-room smoke detectors NDD/IDD Telephone Hot/Cold Shower ... more less
- Reservation Options:
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