Stayed here for 4 nights and i booked it thru Agoda. Whenever I have inquiry, concerns, and requests the reservation officer who handled me thru email always answered me that they could have serve me better if i booked directly with them. Which means service for third party booking sites and direct reservation is different. I was also misinformed by Melissa of Reservation and Glenn of Front Office that early check in is for free as long as the room is available for check in , upon check in Joe Ana charged me for 400 for that which is very fine. Its just money.
Wifi in the room did not worked for 2 days and Front Office kept on telling me that they'll restart the routers. Denver of Housekeeping offered me the wifi in the hall which i really appreciated. And the wifi in the room worked when joe ana was on duty. Denver and Joe Ana are such an angels. Very accommodating, always smiling kuddos for the both of you.
Had a decent stay and ill return to this hotel, but ill directly book to them to have a better service or answers to inquiries thru email. Hehe :)
*they told me early check in is free by 7am, but those who handled my check in told me that there's a corresponding charge even when you arrived by 7 am. I arrived 5am and because of the tiring travel i just paid for whatever just wanted to check in. :) i even showed them the screenshot conversation of the reservation officer regarding the early check in. "Mabuti nalang nice si joe ana di ako nagalit" :)
- Official Description (provided by the hotel):
- Paladin Hotel has 46 Rooms with different room types, Economy Room, Deluxe, Premier Deluxe and Family Rooms. A function room is likewise available for small meetings, parties, weddings which can seat 50 to 65 persons. ... more less
- Reservation Options:
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