Pros: Quiet (only a few of us and rooms were far from the road); very near nature; ample parking space; Wifi service (though they sometimes close down the server and it's only available in the lobby and not the rooms); cozy; spacious room.
Cons: They charge extra for items that are usually free with other hotels i.e. extra pillow, extra blanket, room service delivery. Room amenities very basic (TV, hot and cold shower, soap) considering that their price is almost the same as the newer hotels; no towels, shampoo, etc. Structurally and aethetically, the hotel is a left behind- old and unmaintained here and there, especially their rooms and bathrooms; though they advertise hot and cold showers some of the rooms had defective "hot" showers- the upper most floors beware! The staff didn't even know that the hot showers for all the rooms at the 4/F weren't working during our stay, considering that it's the suite floor! They advertise payments thru credit cards but don't bother informing guests that this feature is unavailable upon check-in. So be ready with your cash payment. Don't expect to see the hotel manager or expect someone senior to step up and entertain complaints. Their senior personnel are not customer friendly and does not have basic customer service skills.
My husband and I love to travel and do weekend getaways. We are not very choosy with hotels as long as they're comfortable, accessible and provide good service. We don't complain about prices, especially during peak months. We do expect good service, though. We understand that unfortunate things can happen anytime. But we expect hotel management to make that extra effort to keep their guests well informed and to find means to solve the problem to please their customers.
- Official Description (provided by the hotel):
- Established in 1990 as Hotel Tepeyac,this facility is now once again under the care and supervision of the original management team. Today, Mount Tepeyac offers rooms for nightly, weekly, or monthly stays in beautiful Baguio City, Philippines. The residence is quietly perched on a hill, providing tranquility to its guests. Conveniently located near BCC and Camp John Hay with ample private parking on our premises. On site restaurant. ... more less
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