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“Great location !”

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Hotel Hacienda Plaza de Armas
Ranked #7 of 67 Hotels in Puno
Certificate of Excellence
Toronto, Canada
Level Contributor
135 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Great location !”
5 of 5 bubbles Reviewed April 5, 2013

Great location , great beds , pillows , wifi , hotwater and pressure .
so close to everything in Puno , right in the heart of town !
We had a room with no view but didn't really care ,,, it was fine , beds were great and loved the pillows !

Room Tip: front rooms have balconies overlooking square ...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KrisMToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, May 9, 2013
Dear Guest:
Many thanks for your comments
come back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
    125
    171
    58
    16
    4
See reviews for
72
175
19
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • Danish first
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English first
USA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Great Location. Right in the middle of town on the plaza, as the name suggests.. Initially thought it might be loud but it wasn’t and we had a front room. They had a room that could accommodate a family of 4 -tight, but good linens and clean bathroom. Huge Jacuzzi bathtub that would take all day to fill, but good hot showers. Breakfast was included, buffet style form 6-10. We were called one morning at 9 to see when we were coming. We had one free morning, so we were in no hurry. The style of this hotel is very European with open stairwell in the middle up all 3-4 floors with rooms off the edges. I would recommend this hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4travelersUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, April 8, 2013
Dear customer
Thanks for your feedback
I hope again in our HACIENDA DEL PERU HOTELS
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Vancouver, Canada
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

We have now stayed at three hotels under the Hacienda chain. All are a bit different, but all are quality hotels. The Hacienda Plaza de Armas, is the classiest of the three we have stayed in. We only stayed one night, but we had a very comfortable room with a beautiful bathroom with jacuzzi tub. We ended up on the street side which was a bit noisy.

Breakfast buffet was nice, with the usual selection of bread, cheese, ham, fruit and fruit juices and hot options (eggs and mini hotdogs).

We were there in low season and had a good rate. But I think I would even recommend this hotel at full price if it was high season. The rooms are well appointed and the bedding is comfortable. Nice feather duvet and plump pillows always make me happy!

Room Tip: Quieter in the back of the hotel.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Broudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, February 11, 2013
Dear Broudo,

Thank you for your comments!
We will be waiting for you or your friends in Puno and Cuzco!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed February 7, 2013

Many of our clothes were torn when they were returned from the laundry in the hotel. Not great considering how much we paid to have it done! Other than that not a bad hotel. Friendly staff and very central. Pricey though considering that it is only a 3 star hotel.

  • Stayed January 2013, traveled as a couple
    • Rooms
    • Service
Helpful?
Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, February 9, 2013
Dear Donna,

Your comments make us improve the quality of our services.
We´ve never received any complaint about your clothes in the frontdesk in Puno, so its very weird recive your complaint 10 days after you left the hotel.
Maybe you had cleaned your clothes again in another city.
The cost for laundry is very cheap only US$ 2.5 per kg and we offer the most competitive prices in Puno for the hotel and extra services.
We hope when your return to Puno you could give us a oportunity to make the things better than your last stay.
Regards,
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B'ham
Level Contributor
229 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

A lovely hotel situated on the main square.
Lovely views (ask for a room overlooking the square) if you book ahead.
Book via booking.com where you will pay less than half price.
Our room on arrival was really cramped. On request we were moved to a front room with view of the square and church.
A very short walk takes you to the shops and restaurants. The choice is vast so take time to wander around.
Breakfast at the hotel is the only disappointment. One waiter yet four cooks visible.
We had to ask for eggs and bread to be replenished as they appeared not to do so unless asked.
Front desl very helpful

Room Tip: Mus request a front room overlooking square
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudithChalmers_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, February 5, 2013
Google Translation
Muchas Gracias por sus comentarios Judith
y sobretodo por tus sugerencias nos ayudara a mejorar
nuestro servicio

saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartsville, SC
Level Contributor
209 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

This hotel was the best hotel of our trip to Peru. The rooms were very modern. The decor of the hotel was much better than any of the others in the area. The service of the staff was above average. The bathroom rivaled anything from any four-star hotel, with great amenities, marble flooring and great fixtures.

The bedding was very comfortable. Covers, sheets and linens were all very clean. Lots of outlets to charge electronic devices. DirectTV with many channels in English and Spanish.

However, the check-in process was very disturbing for us. We booked the hotel on the Plaza and notified the hotel that we would be checking in late. We were told that the hotel was full and we would be in their "other" hotel. The other hotel was only one block off of the plaza, so in the end, it was no big deal. As a matter of fact, the restaurant and services were better in the "overflow" hotel. However, after a 12-hour bus ride from Cusco (with a three-hour breakdown), I didn't really want any more problems... expecially those unexpected ones.

One other problem also, which has not been resolved. The hotel requested payment in cash, but I used a credit card to "hold" the reservation. Once I got home, I noticed that my credit card was charged for one night. I am still attempting to resolve this issue.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 568MarkR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, January 18, 2013
Dear Mark

Thanks for your comment and suggestions
We will help improve

We will waiting for you in Puno
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
282 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

We stayed twice either side of a trip to Amantanti. Very good value when booked at the last minute online as they have only been open a year and are still building custom and reputation. Watch out for their sister hotel a couple of blocks away where the taxi dropped us though! A very decent hotel for Peru!

We liked:

- Bath (not that common in Peru)
- Very comfy beds with extra big pillows
- free Oxygen if you get altitude sickness
- Decent WiFi in all rooms
- Location right on the Plaza de Armes and 50 yards from Mojsa the only reasonable restaurant in town
- Free coca tea
- Good breakfast
- Helpful staff
- It's modern, think thermostatic taps, soft close loo seat, good condition
- Free luggage storage
- Room safe

Things they could improve:

- 9am checkout (and a cheeky $40 day charge for staying later, more than we paid for the room?!?), why not make it 12.00 so guest with an afternoon bus can stay without extra cost?
- 9am breakfast finish, always feel like they are wanting to close, what cost to make it 10am?

Room Tip: Room 504 (triple) at the top of the hotel is massive and perfect for a family. Also some rooms don...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmallBizOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director Comercial at Hotel Hacienda Plaza de Armas, responded to this review, January 18, 2013
Dear Customer
With our staff appreciates your words and suggestions
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hacienda Plaza de Armas

Property: Hotel Hacienda Plaza de Armas
Address: Puno 419 - 425, Puno 051, Peru
Location: Peru > Puno Region > Puno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #7 of 67 Hotels in Puno
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Hacienda Plaza de Armas 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Hoteles Hacienda del Peru, peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 28 confortable rooms and balconies with unobstructed views of the city. ... more   less 
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