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“Do not have financial dealings with this property”
Review of Titilaka

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Titilaka
Ranked #2 of 66 Hotels in Puno
Certificate of Excellence
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Do not have financial dealings with this property”
Reviewed October 29, 2013

Spoiled my vacation last minute and extremely poor customer service! Had reserved a room well in advance (4 months) and due to confusion in price was told you can have refund few days before check in. Ms. Olga at sales does not and I mean does not want to budge. Do not care who you are attitude.

  • Stayed October 2013, traveled as a couple
    • Service
Helpful?
8 Thank raj g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Levis, Canada
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 26, 2013

We spend 3 nights in this fabulous hotel. Full board, with a lot of activities to do on site. The room was large ( Atardecer), a huge bed, a bath with view on the lake. The dinner room have a full view outside and all others commune areas are very well design. The food is just perfect with an excellent service. As we were on a private tour, our excursions were already plan with our agency but on a free morning we did a bike ride with one guide from the hotel to go on a local market. They also offer others activities who are free. Excellent place to relax or be busy, you choose. Overall an excellent choice on all level.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drmartine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing T, Director Comercial at Titilaka, responded to this review, November 8, 2013
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravesend
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 22, 2013

We visited the Titilaka in June as part of a three week trip culminating in the Inka Trail. This was sheer luxury, prior to the trek. We had booked the all in package and enjoyed several trips to the islands as well as kayaking and walking. The situation on the lake side is delightful and most rooms have views over the lake. We chose a corner suite with sunrise views; large, light and airy with a large bath and walk in shower. The staff could not be faulted and the attention to detail was exceptional. Yet, despite the luxury all around, we immediately felt relaxed and at home.
Paul and Adrian, our guides, were informative and spoke good English. I would recommend the trip to Taquile to visit one of the local communes where we were treated to the local version of elevenses after a beautiful walk.
It was midwinter so the sundowner included blankets but was a great way to watch the sunset and chat with other guests. The food was of high quality eaten in a lovely room with large windows overlooking the lake following pre dinner drinks on the terrace or by the fire. It was lucky we were moving on to the trek as anything else would have been a disappointment after the Titilaka.

Room Tip: Dusk or Dawn rooms well worth the extra premium.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing T, Director Comercial at Titilaka, responded to this review, November 8, 2013
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 21, 2013

We stayed here for 3 nights. Titilaka provides a memorable experience for those wanting to explore Lake Titicaca. Loved the view of the water no matter where you were in the hotel. The Staff was excellent, friendly and helpful. The rooms were nice and clean. The bed was also comfortable.

Many tours are offered around and on the lake, as well as local points of interest. Guides are extremely knowledgeable about the area and make each tour a remarkable journey.

Meals here were very good and we also enjoyed the cocktail hour before dinner. Was nice to meet several other quests during this time.

We happen to stay here during our 20th Annv. When we got back from one of our excursions we found a wonderful and beautiful bouquet of flowers and a bubble bath with candles.

The only negative about this place is that it was a 2 hour drive from the airport.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyAlyssia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing T, Director Comercial at Titilaka, responded to this review, November 8, 2013
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 16, 2013

Titilaka provides a memorable experience for those wanting to explore Lake Titicaca with more than a trip to the Uros Islands. In addition to its isolated setting, the staff, who are eager to met every need, make Titilaka a special place.

Many tours are offered around and on the lake, as well as local points of interest. If there is something you want to do, and it's not listed, ask and they'll make it happen! Guides are extremely knowledgeable about the area and make each tour a remarkable journey.

We were surprised to find the rooms rather small, and the food little more than average. A large bed takes up most of the floor space in the bedroom making navigation a challenge. The lack of space in the bedroom is countered, however, by several common areas in the lodge where guest can enjoy views of the lake, read, or meet and get to know each other.

We don't usually stay at "all inclusive" hotels or resorts as the quality of food usually suffers. At Titilaka one has no choice but to eat at the lodge as nothing else is close. Given the reputation, and price, we expected the dining experience to be exceptional, but found the food to be average as compared to excellent restaurants we enjoyed in other parts of Peru.

The highlight of our stay was enjoying the intense colors in the sky at sunset, sitting beside the bonfire, and drinking a glass of wine. The colors in the sky were magnificent. It doesn't get much better.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fdhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing T, Director Comercial at Titilaka, responded to this review, November 8, 2013
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 30, 2013

A wonderful place to stay. Uros Islands are close, Puno is close but far enough away and set on a beautiful peninsula with outstanding views. Seriously top shelf service and food - make sure you have the sundowners around the fire 1

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolly1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jav_bm, Manager at Titilaka, responded to this review, October 2, 2013
Dear Lolly1971,
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2013

Its a unique place in the world. Our room had an enormous window with a complete view of the Titicaca lake and its islands. Service is excellent. Food is delicious and all the excursions are very well done. Loved our guide Willy. We should of stayed many more days if we had the time!! We were lucky also as we had the possibility of having a Full Moon after watching an incredible sunset. If I have to say something that I did not like is that the bathroom was inside the room. I am kind of antique and like to have a private bathroom :) , with doors where you cannot see nor hear anything :) 100 x 100 recommended!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AgusBunge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jav_bm, Manager at Titilaka, responded to this review, October 2, 2013
Dear katebruder,
Thank you so much for your flattering review of our hotel.
We are glad that you enjoyed your stay and we hope to see you back one day!
We hope the rest of your travels will be as enjoyable and care free as we hope your stay at Titilaka was.
Sincerely,

Titilaka Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Titilaka

Property: Titilaka
Address: Lake Titicaca, Puno, Peru
Phone Number:
Location: Peru > Puno Region > Puno
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 On the Beach Hotel in Puno
#1 Luxury Hotel in Puno
#1 Romantic Hotel in Puno
#1 Family Hotel in Puno
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Titilaka 4.5*
Number of rooms: 18
Official Description (provided by the hotel):
Infinite skies, snowcapped peaks and limitless shimmering waters will be your companions at this luxury lodge on a remote, private peninsula on the shores of Lake Titicaca. All 18 rooms look out on to the mystical Andean lake, birthplace of the fabled Inca Empire and still home to some of Peru’s farthest-flung communities, many of whom benefit from our operations. Responsible, sustainable development is at the heart of Titilaka’s philosophy; more than 90% of staff are locals and we source food locally as much as possible, while our business model focuses on conserving Andean traditions. Sunsets and the star-speckled night sky here are once-in-a-lifetime experiences. Daytime activities range from exploring Inca and pre-Inca ruins, to visiting the floating reed islands of the Uros people, to leisurely hiking or biking through stunning Andean scenery. The lodge has a sophisticated modern touch and, with its sensational Peruvian cuisine, is the perfect place to relax at the end of the day. ... more   less 
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Also Known As:
Titilaka Hotel Puno
Titilaka Resort All Inclusive Puno

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