We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good place to recover from altitude sickness”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Casa Andina Premium Puno
Ranked #13 of 64 Hotels in Puno
Reviewed November 7, 2013

Great hotel about 5 to 10 min drive outside Puno itself. Stayed for 3 nights and I have say that it was a great place to chill out, relax and recover (if you got altitude sickness as I did ). Staff are very efficient, rooms and beds are clean and very comfortable restaurant for breakfast and dinner was top class.

Room Tip: Try and avoid rooms 101 and 102 they are on the ground floor right next to the area where the smoker...
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dastardley1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,138)
There are newer reviews for Casa Andina Premium Puno
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

438 - 444 of 1,138 reviews

Reviewed November 6, 2013

Although this hotel is a short drive out of Puno it is compensated by overlooking Lake Titicaca.
Casa Andina is worthy of a 4 star rating , rooms are a good size , beds very comfortable, clean bathroom area. The food is very good including a good choice for breakfast.
My wife was poorly with altitude sickness and needed to see a doctor , the hotel night receptionist ( Manuel) organised a prompt visit at 5:30 am . Thankfully she was Ok and we moved on for the rest of our holiday. Cannot fault this hotel.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tonyangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

We stayed here for two nights and loved it. The location was great, our tours of the lake started from the hotel's private pier. Rooms were quite small, but fine for our needs. Bathroom was good with a nice range of toiletries. We had dinner one night which was good, although slightly expensive. Breakfast was great but included some odd dishes that would be considered dinner in the UK (beef stew type things). Lovely view across the lake both from the restaurant and the terrace. We didn't have a lake view room, lots of people had problems with these. It didn't matter as we were hardly in our room. The bar was also good.

Stayed: November 2012, traveled as a couple
Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

This was an overall good experience for us, a little off the beaten path, but excellent breakfast, view of lake and drinks and bar food. They apparently have oxygen on hand as we saw a tank in the hallway one morning.

Stayed: September 2013, traveled as a couple
Thank Pir1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

Didn't pay extra for lake view so got road view. Room very nice and extremely clean. Small balcony but nothing to see. Hotel staff friendly though sometimes bit brusque and quite slow. Food was first class.

Only things that let it down were the prices being so high and the area as it didn't seem to be safe to leave as hotel was surrounded by metal fence topped with electric fence.

Stayed: September 2013, traveled as a couple
Thank W-Lester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

We stayed at the Casa Andina Private Collection Puno as part of a tour group in August 2013. Décor and service typical of most of the Casa Andinas we stayed at in Peru, but this hotel was definitely the most disappointing.

The biggest problem with this hotel is its location. If you are traveling by car, you can easily drive the two miles into town. I immediately asked the desk how to get down into the town by foot, but I was advised against this due to dogs and crime along the road and train tracks. No shuttle service or other options other than calling a cab. Basically you are stuck at this hotel, with its one restaurant and bar which is barely open except happy hour. Even when a bus load of 25 people arrived, you'd think they'd open the bar for the thirsty travelers, but they didn't.

The bar has a whole host of issues. We asked for a Diet Coke/Coke Zero. The bar hand (who wasn't a bartender) said they didn't have any. This was not true as there were some in the restaurant downstairs and also someone brought a shopping bag with Cokes in it to the bar just a few minutes earlier. The next day we look at the drink menu and ask for one of the Casa Andina "specials." The bartender didn't know how to make it. So, we change our order to rum and Coke, and I specified that I wanted the "Flor de Cana" rum which was printed clearly in the menu as a choice of rum. The bartender had no idea what Flor de Cana rum was. I had to tell him what the bottle looked like and he pulled out all sorts of liquors but none of them were rum. So we change our order again: ok, how about Bacardi and Coke? This he could find, but the drink was awful, not mixed and too heavy on the rum. How can anyone screw up a rum and Coke? The bartenders at the Casa Andina can. Keep in mind I can speak Spanish and even when I asked in Spanish this poor guy had a problem.

The restaurant: surprisingly the food here was the best of all the Casa Andinas we stayed at on our trip (5 in total). There weren't many things on the menu I liked, but those I did were executed very well. The buffet breakfast was exactly the same as the other Casa Andinas, although this buffet had a type of local bread which was decent. Fruit was limited, and as always, THEY NEVER SERVE YOU COFFEE, but we (the people in our group) kept getting up and pouring it ourselves. The wait staff clearly saw us do this but made no attempt to serve it for us, instead standing around and doing mostly nothing. The omelette station chef was very nice and appeared to be the only one really working. Our group dinner here went well, but even with our menu choices on a paper right in front of us, they managed to serve us the wrong things. Any changes to an entrée (ex. no salad dressing) caused them complete chaos. It was kind of amusing to watch the antics, and kind of not since I was hungry and had to wait.

The rooms here were the dingiest of all the Casa Andinas I stayed at. We were on the first floor facing the street/construction. The room was dark and somewhat cold. The radiators do not work very well, and the housekeepers have a tendency to put your towels on it which block the heat from getting into the rest of the room. Many of our fellow travelers complained about lack of heat. There were some dead insects and dirt near the sliding door and under/around the bed. Unlike the other hotels in the chain the rooms have a theme, but this one did not.

The coca tea: as with most Casa Andinas, they serve coca tea from a large metal container in the lobby. Coca tea is touted with the ability to assuage the effects of altitude sickness and other illnesses. Therefore, the hotel staff often suggest drinking a cup. DO NOT DRINK THE COCA TEA IN THIS HOTEL. We personally disliked the taste of coca tea and did not drink it, but many members of tour group did and it made them violently ill. Many experienced gastrointestinal distress or vomiting. We were the only people on the tour NOT to get sick, and it was because we did not drink the tea. A member of our group asked the front desk if they boiled the water for the tea - they did not, and used tap water for the tea. If you want coca tea, use bottled water and make it in your room with teabags. DO NOT DRINK FROM THIS CESS POOL OF BACTERIA THEY HAVE IN THE LOBBY.

So what's good about this hotel? Well, it has a large deck to gaze out over the Lake. There is a pier if you take some sort of boat trip, so they can drop you off directly at the hotel. Unfortunately the hotel isn't located on a particularly scenic portion of the lake, and it is painfully obvious the lake levels are receding. Farm animals gaze around you (cattle, pigs), and much of the length of the pier isn't water but kind of marshy nothingness. Personally I enjoyed seeing the Andean express train go motoring by one morning, and it is fun to watch the locals wander the railroad tracks. But that's about it.

So, in summary, if you're looking for a place to stay in Puno, skip this hotel and stay in town instead. And do not miss a trip out to visit with the Floating Island people of the Uros. Their community by far was the most interesting thing we saw on our tour, even more interesting than Macchu Picchu.

Room Tip: Second floor facing the lake
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank rxrgr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We stayed here from 10/1/13 – 10/3/13. We had a room with a balcony facing the lake, and the view was very nice. The room was pretty basic and the size was ok. There were a few stains on the carpet but otherwise clean. The beds were comfortable.
The hotel is located on the outskirts of town, and judging by the barb wire around the property and the front gate, we figured walking to town probably was not a good idea (especially at night). Also driving through the area the night before, it did not feel particularly safe.
The restaurant had a good selection at reasonable prices, and the food was great. The breakfast was good as well with adequate selection.
The bar service was disappointing. On our second night the entire bar area was reserved for a special group. We waited around for about 20 minutes until the staff figured out that the “group” only took up 2 tables. When we sat down it took another 30 minutes before our drink orders were taken.
Overall, it was an ok experience.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Premium Puno, responded to this reviewResponded December 9, 2013

Dear guest,

Thank for your feedback and for sharing this with us.

We are glad you found your room comfortable, as well as you enjoyed the food. On the other side, we are sorry to know about your discomfort regarding the bar service and if you perceived it did not match with our standards. We have shared what you mention with our hotel manager, in order to reinforce this matter with our team. Nevertheless, we would like to apologize for any inconvenience this may have caused you.

We hope we can welcome you back again.

Kind regards,

The Casa Andina Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puno hotels
0.4 mi away
Libertador Lake Titicaca
0.5 mi away
Sonesta Posadas del Inca Lake Titicaca Puno
2.3 mi away
Tierra Viva Puno Plaza Hotel
Show Prices
Show Prices
Show Prices
1.9 mi away
Mirador del Titikaka
43.3 mi away
Isla Suasi Hotel
Isla Suasi Hotel
#9 of 64 in Puno
513 reviews
1.9 mi away
Casa Andina Standard Puno
Show Prices
Show Prices
Show Prices

Been to Casa Andina Premium Puno? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Andina Premium Puno

Address: Av. Sesqui Centenario 1970, Puno 21001, Peru (Formerly Casa Andina Private Collection Puno)
Phone Number:
Location: Peru > Puno Region > Puno
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Puno
#10 Business Hotel in Puno
#14 Romantic Hotel in Puno
Price Range: $83 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Andina Premium Puno 4*
Number of rooms: 45
Official Description (provided by the hotel):
Casa Andina Premium Puno is located on the shores of Lake Titicaca, the highest navigable lake in the world, and offers its visitors spectacular views and a wide variety of services in order to make their trip an unforgettable experience. The hotel has 45 - 100% non-smoker comfortable Superior rooms on two floors and a Suite. Some rooms offer a breathtaking view of Lake Titicaca. All rooms are equiped with stove, safe deposit box, coffee kit, iron and hair dryer. Casa Andina Premium Puno features: Internet Center, Internet WiFi, ATM, laundry services and parking. After a long day of walking rest and relax in our Massage Salon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Casa Andina Premium Puno reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Andina Private Collection Puno Hotel Puno
Puno Casa Andina Private Collection

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing