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“Comfy and modern lake-front property with a few areas for improvement”

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Casa Andina Premium Puno
Ranked #12 of 66 Hotels in Puno
London, United Kingdom
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Comfy and modern lake-front property with a few areas for improvement”
Reviewed November 30, 2012 via mobile

This hotel is a good standard, especially for Puno which isn't itself a very attractive town - tourist come for the lake! It is modern, our standard room was clean and not a bad size, and the restaurant food very good. Overall for the area I would say we were happy with our choice, although we had a few issues.

Firstly we were given a room on the first floor directly above reception (which has an atrium above it). We got woken up both mornings around 5am with the sound of pan pipe music and people moving around as lots of tours leave very early. We asked to move and was told the hotel was full. Secondly although the food is good, the service was painfully slow and they charge a lot for the pleasure (including S8 for a small bottle of water so bring your own)! To venture into town you are a short cab ride away, not a nice walk!

  • Stayed November 2012
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    • Cleanliness
    • Service
Helpful?
Thank KatCon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hunnebostrand
Level Contributor
137 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 24, 2012

A nice hotel with a personal toutch to the interior and exterior.

Nice and clean rooms. Flats screen satellite TV. Hair dryer. Bathtub with shower. Poor water preassure in shower and sink. Large beds! Oxygen avaliable, free of charge.

Remeber, you are on 3800 m above see level and might expeience hight sickness.

The hotel is situated outside Puno. You have to take a cab to get there.

Room Tip: We stayed in room 109 witch had no sea view. Ask for sea view!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Ulf J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South East London
Level Contributor
357 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed November 20, 2012

Stayed here for one night on our way to the Bolvian border. The hotel did not live up to expectations. The room was big and clean and overlooked lake Titicaca which was good, but we were in a block a long way from the main reception and the staff were very indifferent with regard to helping us with directions etc. The hot water supply ran out in the morning and when we rang reception they just told us they had a problem with the supply. We had to have cold water showers. This is not what we would have expected in a hotel of this calibre.
The food was poor both at dinner and at breakfast and the staff appeared completely fed up with everything. We were really not impressed, having expected a luxurious night after our bus journey from Cusco. The hotel is also out of town.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Stephanie058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 19, 2012

This hotel is outside of Puno, about a 10-minute taxi ride from the main plaza, along a road that feels dark and a bit deserted. The distance makes it difficult to go into town to eat dinner, which is something you will want to do because the food at the hotel is really bad (ok for breakfast, though, which is a buffet). The staff in both the restaurant and the bar were inattentive to surly (and, when he thought no one was looking, the bartender kept nibbling the tapas that were out for sale). On the other hand, the rooms (we had two, one on each end of a trip to Taquile Island) are a nice size and you can arrange for boats to the lake to pick you up at the hotel's dock, thus avoiding an extra trip into Puno. Try to get a room on the lake side, NOT on the basement level (where the wifi does not work except in the restaurant). If you think you want to use the in-room safe, be sure to ask for the key, as it's not automatically handed out.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viajeracuandopueda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moray
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2012

My husband and I stayed recently; our first room was next to where the coaches turned round, noisy & coach fume filled. We had asked for a lake view room, as the trip was our honeymoon, and the reception staff promised us one for the next night- then gave us one looking over the roof. When we turned this down they indifferently gave us the one next door, not the lake one as promised, and we were too tired to argue. The barman was surly & rude, both of the bathrooms in our 2 rooms had hair left in the bath, the room service menu wasn't translated properly, resulting in disappointing food on arrival. All of these are minor in the grand scheme- but the point is this hotel sells itself as a luxury hotel, and doesn't live up to it- I would in future either pay less and get the standard you get here, or pay a bit more and get a proper upmarket hotel. This hotel does disservice to the casa andina private collection name. You are paying for the view alone, which the staff know- and you might not even get one!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elginresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castlerock, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 5, 2012

Not impressed with staff and general service.Poor breakfast for this type of hotel.Bar staff slow and surly to being capable of being described as rude.
Room service very slow..No ability to change currency.
Our room was good and overlooked lake.
I am sure there is better quality in Puno at this price but what a lovely area!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dessie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed October 25, 2012

We stayed at Casa Andina for three nights, which was maybe a bit on the long side since there's not a whole lot going on out near the hotel, or in Puno as a whole, for that matter.

The hotel is quite a ways out of the downtown Puno area, which is nice for quiet and privacy. The downside is that you'll need to hire a taxi anytime you want to go somewhere (unless hotel transfers are included in your tours). Taxi prices range from 5 soles to 15 soles, depending on the driver. (No meters; you negotiate with the driver before getting in. Which is a bit of a moot point when a taxi is called to the hotel for you; you either take the driver's price, or you stay at the hotel and wait another 10 min for another taxi.) We did walk one afternoon from the pier back to the hotel. It was ~45 minutes and a little dodgy. I wouldn't really recommend it.

In general, the hotel grounds and rooms were nice. The view of the lake was spectacular from the room and from the patio on the back side of the hotel. The patio had several tables with umbrellas and padded lounger chairs, which were nice for enjoying the afternoon sun and views.

Our room was nice and had great views of the lake. The bathroom was clean and had nice toiletries and two complimentary bottles of water. The linens were clean and the beds were really comfy - although the pillows were so fluffy I woke up with a stiff neck! The small space heater in the room was good for us. We were never cold, and a couple of nights even kicked the blankets off the bed. There was plenty of storage space for our packs and clothes, with room to still move around, a small safe, and a TV with several English stations.

The one big downside: the walls were paper-thin. We could hear EVERYTHING in the hallways, outside on the patio, upstairs, etc. When standing in the hallway, we could hear the shower running in the room next to ours. Laying in bed, we could hear every single word spoken in the hallway. The patio doors above and on either side of us sounded like freight trains rolling through when they were opened. And the first night, I was woken from sleep by someone on the patio of the room next to ours coughing and hacking and spitting. Gross.

Free Wi-fi was a nice touch, but service was really spotty. It ranged from 1-2 bars of signal to completely dropping the signal for hours at a time. And we were in a room right off the lobby. There were computers with internet in the lobby for guests to use free of charge, so it wasn't a huge deal, but with not much else going on, it would have been nice to surf from the comfort of my own room or patio.

We arrived at Casa Andina just after finishing the Inca Trail, so we had quite a bit of laundry to be done. The laundry service was good; same day and clothes came out clean, smelling good and folded nicely. The downside is that it was reeeaaally expensive. The cold air would have made it near impossible for clothes to dry in the room had we done the laundry ourselves, so we paid the price to not have packs full of gnarly clothes. Maybe something to keep in mind if you like to pack light and do laundry along the way, as we typically do.

The restaurant had good food; a good mix of Peruvian and international dishes and the prices were decent. We ate here most nights since the hotel was so far removed from town, and tried to eat lunch in town. The first night we ordered room service, which was quick, friendly and good food. We also had meals in the bar several times. Food was good, but service was hit or miss, depending on who the bar staff were.

In general, I felt like the staff were very complacent. Some were very friendly and helpful and some seemed bothered by our questions; legitimate questions like calling a taxi for the airport, asking for the key to our safe, etc. The front desk asked for our passports when we checked in and promised to return them to us in our room within 5 minutes of check-in. Two hours later, we had to go back to the desk and ask for them. Call me paranoid, but I don't like my passport out of my sight for that long. After two hours, we still had to wait 5 minutes for them to continue processing whatever and give them back.

Over all, I didn't feel like Casa Andina was anything to write home about, but it certainly wasn't the worst place I've ever stayed. If I had to choose a place to stay in Puno again, I'd probably try somewhere else.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grateful_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Premium Puno, responded to this review, November 19, 2012
Dear Guest,

We are thankful for the time taken to share your insights regarding your recent stay at our hotel in Puno. We consider all our guests’ feedback as a very important tool for our improvement.

We are glad to know that your overall experience was good, especially that you found yourself comfortable in our rooms and rest of our hotel areas. However, we regret the inconveniences presented at that occasion and we apologize if something in the provided service was not as expected.

We would like to mention that several improvements are being evaluated to make our guests have much pleasant travel experiences so we sincerely hope to welcome you back soon at any of our hotels.

Best regards.

The Casa Andina team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Andina Premium Puno

Property: Casa Andina Premium Puno
Address: Av. Sesqui Centenario 1970, Puno 21001, Peru (Formerly Casa Andina Private Collection Puno)
Location: Peru > Puno Region > Puno
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Puno
#10 Business Hotel in Puno
#14 Romantic Hotel in Puno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Casa Andina Premium Puno 4*
Number of rooms: 45
Official Description (provided by the hotel):
Casa Andina Premium Puno is located on the shores of Lake Titicaca, the highest navigable lake in the world, and offers its visitors spectacular views and a wide variety of services in order to make their trip an unforgettable experience. The hotel has 45 - 100% non-smoker comfortable Superior rooms on two floors and a Suite. Some rooms offer a breathtaking view of Lake Titicaca. All rooms are equiped with stove, safe deposit box, coffee kit, iron and hair dryer. Casa Andina Premium Puno features: Internet Center, Internet WiFi, ATM, laundry services and parking. After a long day of walking rest and relax in our Massage Salon. ... more   less 
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Also Known As:
Casa Andina Private Collection Puno Hotel Puno
Puno Casa Andina Private Collection

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