We had made a confirmed booking several months before our arrival with an international hotel booking company for Casona Plaza Hotel in Puno and had a confirmation email and other documentation attesting to this. When we arrived at the hotel at around lunchtime we were told by the receptionist that the hotel was full and there was no room for us. After some robust discussion the hotel agreed to check us in but said we would need to sleep at another hotel of a lesser quality but the rates would be the same. After further robust discussions the receptionists – by now several were involved with the matter – agreed to honour the confirmation and provide us with rooms we had booked. Why the problem? We speculated that it might have had something to do with the hotel accepting a later booking for a tour group. But this is speculation.
The Casona Plaza Hotel is located near the city centre and is within walking distance of the main square, museum and Coca Museum, several restaurants and other establishments serving alcohol.
The room was clean with relatively new carpeting. It had a telephone, flat screen TV, a small desk, a mini bar, an in room safe, and 2 heaters and provided a laundry service. There was a notable lack of information in the room. There was no price list provided for the mini bar, no laundry lists (but a laundry bag) and no in house telephone directory. We later discovered that laundry is charged by the kilo. One bottle of water per stay was complimentary.
The bathroom was dated but clean and had a shower over a half size bath tub. One towel, two cakes of soap and one vial of shampoo was provided. Unfortunately the plug in the tub did not work and there was a problem with the shower/tap system. A member of the staff visited the room in an attempt to fix it but was unable to do so. The water was pleasantly hot.
Breakfast, included in the room rate could be best described as a buffet continental, with the hotel offering one freshly fried or scrambled egg. There were plenty of bakery items and a wide variety of fresh fruit. All in all a satisfactory breakfast.
The hotel offered free Wi-Fi and two hotel computers could be used free of charge for 15 minutes a time.
After our initial confrontation with the hotel receptionists we found them quite pleasant and willing to assist when required.
The check-out went smoothly and efficiently and the very early wake- up call was on time.
The Casona Plaza Hotel apparently has a good reputation and is rated a four star establishment but it seems that it might need to work harder to preserve and deserve the reputation.
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- Also Known As:
- Hotel Casona Plaza