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“Disappointing.”

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Casa Andina Standard Puno
Ranked #16 of 64 Hotels in Puno
Reviewed March 5, 2014

The trouble started when our group booked in. They took our passports and said they would deliver them to our room. After an hour - no passports, so I went to reception and they were sitting on their desk behind the counter and no-one there. When I found someone they were all mixed up. Not good enough.
The room we had was substandard. It was small and poky with one side of the bed pushed up against the wall so the only way to get into bed was from the end. Ridiculous. As a result, one side had no bedside table or lamp. There was absolutely minimal storage and nowhere in the bathroom to put toiletries. The shower was lukewarm at best after waiting for an eternity for it to warm up.
To top it off I was overcharged on my food bill and was only charged the correct amount after a protracted argument. It all came back to the waiter writing out 2 dockets for the one meal. We were the only ones in the restaurant that night so there were no excuses.
Overall, a very disappointing experience after an excellent stay in the Casa Andina Select Miraflores in Lima.

Stayed: March 2014, traveled with friends
4  Thank Dashman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Puno, responded to this reviewResponded April 11, 2014

Dear guest,

We appreciate the time you took to share your comments about your recent stay at our Classic Puno Tikarani Hotel.

We regret the impression you took from our staff and if you perceived the service provided did not match our quality standards. On the other hand, we are sorry if you felt uncomfortable in your room and if the shower presented a problem. We assure you we have shared your comments with our maintenance team to fix any fault.

We certainly hope you can give us a second chance to welcome you back at any of our properties.

Cordially,

The Casa Andina Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 - 130 of 487 reviews

Reviewed March 2, 2014

I stayed here for 10 nights during the festival of the virgin of Candalaria. It is a great location in Puno accessible to the stadium, Jiron Lima and good restaurants. I walked everywhere except to the docks for a boat to the islands on Titicaca. That was a cheap cab ride away. The hotel staff is very friendly and strive mightily to help. We had one of those Andean thunderstorms where you think the roof might cave in and lost power for about five minutes.
The room was comfortable, roomy and spotless. Wifi connection was good.
What else do you need?

  • Stayed: February 2014, traveled solo
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2  Thank gardenerSonomaCounty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014 via mobile

The hotel is very clean, centrally located, and the staff is both friendly and helpful. Bradley was small but nice. I'd like to give the hotel a good rating, but unfortunately the room was so uncomfortable and noisy, to the point where I didn't sleep well at all.

First, there are no closets or drawers to store clothes, a minor inconvenient, but an inconvenience nonetheless.

More importantly, the rooms were very loud, both because of outside noise and the music that was blaring through the hotel's music system 24 hours a day. Our room was above the lobby and we could hear pan flute posting at all hours of the day.

The noise, coupled with a rock-hard bed made sleeping very difficult.

The bathroom was simple and uninviting. At least it was very clean.

Stayed: March 2014, traveled with friends
2  Thank TeneraTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Puno, responded to this reviewResponded April 11, 2014

Dear guest,

Thank you for choosing Classic Tikarani for your stay in Puno and for sharing your comments with our team.

We regret to know that you could not rest properly in your room, and we hope you can accept our apology for the distress this caused you. Also, we would like to mention to you that we have shared your comments with our team in order to seek for alternatives to improve.

On the other hand, we are glad our team assisted you during your visit and that the hotel´s location was to your convenience.

We hope to welcome you back at any of our properties throughout the country.

Cordially,

The Casa Andina Team

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Reviewed February 14, 2014

Puno street streets were being torn-up outside the hotel and the hot water was not really hot plus the cold water tap didn't work! Coming back from our "floating island" trip the weather suddenly changed to hailstones and the hotel lobby was flooded! Chairs were provided as a bridge to get us to our room. However we could walk to the centre from here.

  • Stayed: January 2014, traveled as a couple
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1  Thank tessamum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Puno, responded to this reviewResponded March 13, 2014

Dear guest,

Thank you for sharing your experience at our Classic Puno Tikarani hotel. Your feedback is greatly appreciated.

We regret to know about the inconvenience presented in the lobby, and we apologize for any distress this caused you. Our team immediately took action to better solve this problem. Rest assured that we have already implemented safety precautions to prevent this situation from repeating in the future.

Once again, we apologize for the inconvenience, and we look forward to welcoming you back at any of our properties.

Cordially,

The Casa Andina Team

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Reviewed January 31, 2014

Nice staff, pleasant rooms that are comfortable and nice and warm in the cold weather (we were there during December) and only a block or so away from the main area. I would most definitely recommend it.

  • Stayed: December 2013, traveled as a couple
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Thank RhodiePaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

Having your hotel on a torn up street could be a little off-putting, but it worked out fine. The hotel staff carried our luggage from the corner and back as needed. The hotel staff were efficient and the room was fine. Breakfast was quite good, although our room overlooked the roof of the dining area and it was a little much to hear Christmas carols played on the pan flute wafting through the door and window at 6 am. The breakfast eaters really don't need music that early in the morning, and certainly the sleepers (or would be sleepers) don't. Wi-fi and computers were available, although the connection was very slow. The hotel was located minutes from the main square and good restaurants, although getting there through the construction was a chore. I wish I could go back to see the final results.
I would recommend this hotel for your relaxing pleasure.

  • Stayed: December 2013, traveled as a couple
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Thank calgaryguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

Visiting Puno for Lake Titikaka we stayed in Casa Andina.
Although front street is under construction and almost impossible to locate hotel, staff was very attentive. Hotel was well located near Plaza de Armas and other walkable restaurants. Good and simple breakfast. Good pizza al "leño". Rooms are ok, too cold, coming from caribbean weather.
Recommended for weekend stay.

  • Stayed: December 2013, traveled with friends
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Thank yeseni_aCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Andina Standard Puno

Address: Jr. Independencia 143, Puno 21001, Peru (Formerly Casa Andina Classic - Puno Tikarani)
Phone Number:
Location: Peru > Puno Region > Puno
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
#8 Business Hotel in Puno
Price Range: $58 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Andina Standard Puno 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
A medium-size, easygoing hotel with several relaxing public areas, including a fireplace lounge and courtyard. Close to Puno’s restaurant and bar scene along the pedestrian-only Lima boulevard — just a 5-minute walk— but just far enough removed to make sure visitors get a good night’s sleep. ... more   less 
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Also Known As:
Casa Andina Classic - Puno Tikarani Hotel Puno

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