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“Beware of Extra Charges” 1 of 5 bubbles
Review of Plaza Mayor Hotel

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Plaza Mayor Hotel
Ranked #33 of 67 Hotels in Puno
Arequipa Peru
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware of Extra Charges”
1 of 5 bubbles Reviewed October 10, 2013

The room was ok, close to the central plaza. The second day we were there a huge tour group had overwhelmed the buffet breakfast, people were grabbing stuff, nowhere to sit. Our complaint came when we requested the front desk clerk buy bus tickets for us, this was in the morning. We asked the cost to do this and were told it would only be 5 soles. The evening clerk requested we pay him for the tickets, 45 soles each. When we finally received the actual tickets I noticed he had written "pago" across the amount of the tickets which was 30 soles, trying to disguise the amount. When I pointed out that he overcharged us, he kept insisting that they were 45. Just left us with bad karma, not so much the money but the fact he cheated us.

Room Tip: Quiet on the back rooms, no view so that was ok.
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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    11
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
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Tallinn
Level Contributor
129 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

Plaza Mayor hotel is located just a few steps from the main square. There are often concerts and festivities in the square so I guess the noise may annoy guests who have rooms facing the street. The pictures in booking.com were not so appealing, hence the reality was much better. It is really cold in Puno so the hotel provided a heater in our hotel room. There was plenty of hot water in the bathroom. It was possible to have breakfast from 6.30 which was perfect because we wanted to leave early for a 2-day trip to Lake Titicaca. The breakfast was abundant: fruit, cereal, fresh pancakes. The service was ok, nothing so special but also nothing to complain about. It was not that cheap but still I can definitely recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank annehe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 7, 2012 via mobile

I am usually a hostel man, but I found this hotel by chance and decided to treat myself as I had just done the Inca Trail.

Got a discount from $60 to $40 for a simple room, which was huge with 2 double beds, private bathroom with warm shower, a tv, wifi And included breakfast.

The only recommendation is that there should be more common spaces.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert_killara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuket
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 20, 2012 via mobile

Great location right next to the Plaza del Arms, with all the restaurants, shops close by. Room was huge, but one of the twin beds in room was filthy like it had not been clean. Bathroom had a bath but no plug, but reception arranged for the serviceman to come.
This place is expensive and I am sure there is better value out there.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rickpresti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Québec
Level Contributor
162 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

The staff at the reception are really dedicated and helpfull to give you anykind of tips in the area. What is worth seing and not, how to get there, etc. The included breakfast is fare. As the rooms, we had a large triple room with a small eating system. We used it because it was a bit humid. Hot water can be a problem, it is more usually warm water, but at 6 am it is ok. At a 30 seconds walk from the Plaza the Armas you can't ask for a better location.

Room Tip: We had a room on the level floor and is was quite quiet but you have to use the eatting system to ge...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yvonandreanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed October 11, 2012

We had the unfortunate experience of staying at this hotel about 3 weeks ago due to the hotel we were meant to be staying in flooded. We assumed due to the very high price that this would be a nice hotel. However I have travelled the world and stayed in cleaner hostels! The hotel smells damp. The room was dirty with a previous occupants toothbrush still in the bathroom! The bedroom floor needed hoovering, to the point where I wouldn`t take my shoes off! The beds were stained and the sheets were old and had holes in. The bathroom had serious damp problems and if you opened the window it smelt like eggs. There was a club across the road so we were kept awake most of the night especially as the windows looked like they were going to fall out so there was no sound proofing. The breakfast was the worst I had during the whole trip. Poor selection and it wasn`t pleasant. I`d just completed the inka trail and stayed in tents that were better than this hotel....never again!

Room Tip: don`t stay here...find another hotel!
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  • Stayed September 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hidynol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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  • Stayed September 2012, traveled solo
    • 1 of 5 bubbles
      Value
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Helpful?
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Mayor Hotel

Property: Plaza Mayor Hotel
Address: Deustua 342, Puno, Peru
Location: Peru > Puno Region > Puno
Amenities:
Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #33 of 67 Hotels in Puno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Mayor Hotel 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Plaza Mayor Puno

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