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“Dated and poor service”
Review of Plaza Mayor Hotel

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Plaza Mayor Hotel
Ranked #32 of 65 Hotels in Puno
Melbourne, Australia
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dated and poor service”
Reviewed April 30, 2011

The rooms are very dated and not all that clean. The pillows and bedding has a lot to be desired. Worst of all the staff while willing to help struggle to speak English and are often incompetent. E.g. we asked about the laundry service and were told just bring it down in the morning. We did and were told no laundry today!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fletch87523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Victoria, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2010

Initially, the Plaza Mayor shows quite well. They have a nice looking lobby and the staff are friendly...as long as you don't ask for anything.

We had two nights booked, one and then a second with a couple of days in between while we went to the Islands. The first night was okay, a little dissapointing for the price. The rooms are out-dated and not very clean. They look good on the surface, but don't let that fool you. We pulled down the covers on the bed and found a deposit of about 30 hairs stuck to the quilt. We had another night booked, so we looked past those details and hoped for a cleaner room upon our return.

Shortly after checking in for the second night, I got locked in the bathroom. The door handle did not dislodge the door when it was turned. My finance went for help and someone came up and worked on the door handle for a while. When that failed they kicked the door down. Okay, our room did not have a closing bathroom door now.

Now, these things happen and I don't blame anyone for the occurance. The issue is that the staff did not appologize or find another solution for us. They would not give us another room or offer us a discount on the room with no door. Very unhappily we left the hotel in search of other accomodations. We found the Balsa Inn just accross the square and the experience was superior.

Oh, and it would be cheaper to buy all new clothes than use the laundry service at the Plaza Mayor.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTravels2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puno hotels

Washington, DC
Level 4 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 24, 2010

This hotel is very conveniently located for Puno. The rooms are fine - there's a heater and warm blankets, and everything is clean. It's pretty standard for a three-star hotel, but they do have free internet in the lobby, which is great. And an elevator, which is helpful when you are carrying lots of luggage and not used to the altitude yet.

They must have changed the breakfast since other reviewers have visited, because we did not get eggs or any other hot food. They advertised an "American breakfast" but it was mostly cut-up fruit and toast. Nothing to write home about, that's for sure.

My main complaint, though, was that they told us they took credit cards. When we checked in, they said their credit card machine was broken. Three days later, when we checked out, it was STILL broken, and they demaded we take cash out of the (conveniently located in the lobby) ATM to settle our bill. I have no problem with cash-only hotels, I just prefer to be informed up front. As this was not the only place in Peru that told us their credit card machine was "broken," I don't buy the story.

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PassportGirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed May 15, 2010

I stayed here as part of a Tucan Tour. It was a great stop either side of our trip to Lake Titicaca. The hotel's in a great location for the centre. The rooms are very clean and the hotel has all necessary facilities including a far better than average breakfast. The staff went out of their way to be extremely helpful - after leaving some items behind they posted it on to my next hotel.

  • Stayed April 2010
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEF80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, UK
Level 6 Contributor
112 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed September 6, 2009

The location of this hotel was very good but after reading about it in lonely planet and the reviews, we must have got an unrenovated room as I wouldn't have rated the hotel as highly as other have done. This was the most expensive hotel at $70/night in our 9 nights in Peru, I wouldn't have paid that much but I guess you were paying for location.

Staff were very good – we were given a map and told where we could get some food, and service was delivered with a warm smile. Breakfast was advised as “american” but I wouldn't really call it that but it had freshly squeezed juices and fresh fruit which was great.

Noise insulation was poor as we could hear lots of banging of doors and other guests using the shower. But it was very cosy in that it was very warm with own heater and lots of warm bedding.

Free wireless internet was available but you had to sit in reception to get a good signal.

All in all, great location but pretty pricey.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LWFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronneby, Sweden
Level 6 Contributor
871 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 402 helpful votes
Reviewed July 10, 2009

Situated almost in the corner of the main square, this hotel has an excellent location. The rooms are clean, but a little over furnished (two queen size beds in a standard sized room...) which makes them feel very small. However they have a huge bathroom. Hot water in the shower early in the morning seems to be on request only, if at all. They also turn of all lamps in the corridors late night
/early morning to save electricity I guess. The hotel has an elevator. Breakfast is by Peruvian standard very good. Each room has a safe. Internet in the lobby and wi-fi in close proximity of the stationary computer. Friendly staff which speaks decent English. If you're leaving early they will on request start up the breakfast buffet hours earlier if needed. Less than 5 min away walking, you'll get to the main "tourist street" in Puno with old ladies selling stuff and a lot of restaurants.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgjohansson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2008

This Hotel was an excellent stop before and after our trip to Isla de Sol. It is centrally located clean and secure. The hotel staff were excellent and even assisted in helping us secure other accomodations and travel to Arequipa and L. Titicaca. The rooms are clean, a little dated, but loved the King size bed. Breakfasts were OK, could improve but overall was very good.

  • Liked — great staff
  • Disliked — dated room (but very clean)
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank uppityMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Mayor Hotel

Property: Plaza Mayor Hotel
Address: Deustua 342, Puno, Peru
Location: Peru > Puno Region > Puno
Amenities:
Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #32 of 65 Hotels in Puno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Mayor Hotel 3*
Number of rooms: 150
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Also Known As:
Plaza Mayor Puno

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